Communication: Think from each other's perspective.

Communication and communication: From the other side's point of view, we will meet all kinds of customers, whose status, social experience, personality and temper are often different, so we can't communicate with them in the same way. Only by empathy can we find and solve problems more scientifically, quickly and effectively.

One sentence makes people laugh.

Once, Dell Carnegie rented an auditorium in a hotel in new york, and taught social training courses 20 nights a quarter. But one quarter, when he first started teaching, the landlord asked him to pay three times more rent than before. At this point, the admission ticket has been sent out and the course has been completed.

Two days later, Carnegie went to see the manager. He first understood the manager's practice of raising rent, and then helped him analyze the advantages and disadvantages of doing so. On the positive side, he said, the auditorium is not rented for lectures, but for parties, so you can make a lot of money because such activities are held for a short time and they can pay a high rent at one time.

Rent it to me. Obviously, you suffered a big loss. Disadvantages: First of all, you increased my rent, but reduced my income, because in fact you drove me away. Because I can't afford the rent you want, I have to find another place. There is another fact that is not good for you: this training course will attract thousands of educated middle and senior managers to your hotel for classes. For you, this is actually a free life advertisement. Please think it over before you give me an answer. Afterwards, Carnegie left.

Finally, the manager gave in.

Carnegie calculated an account from the manager's point of view, so that the manager would willingly add the balance weight to Carnegie's side.

Jump in one word.

One day, a lady took a fancy to a suit in a department store in the city. She likes the style of this suit very much, but she is worried that it will fade. So, she wants to ask if there is any treatment for this suit if it fades.

So, the lady took off her clothes and planned to ask the clerk, I'm sorry, this suit is a new one that we just arrived here. Especially beautiful. It must look good in it. Thank you, but this suit is pure linen, which makes it cool to wear. You can try it on.

I mean, jeez. You don't have to hesitate, the salesman said quickly, because this suit is on sale now.

Can you let me finish? That lady is a little anxious. I mean, will this suit fade?

We sold thousands of such clothes. The salesman declared that you were the first person to worry about the poor quality of this dress. This dress looks good at first glance. Her tone seems to say: you really have no vision.

But I've bought such clothes before, and they really fade! The lady was a little annoyed and her interest in buying was reduced by half.

In fact, the customer is worried about whether the clothes will fade, and the salesperson only needs to solve this problem. In life, there are many such salesmen who are used to expressing themselves, but are unwilling to consider for their customers. They never pay attention to what customers say, often interrupt customers, show impatience with customers, make customers angry, and make customers leave angrily.

guide to action

People are always used to expressing themselves blindly and don't consider their feelings from each other's point of view. This situation can easily lead to communication stagnation, friction and even contradictions when we communicate with others.

The same is true in the process of sales. Many times, sales fail only because they are too persistent to jump out of their narrow thinking circle and understand customers' ideas. If you can put yourself in the customer's shoes, many problems can be solved.

When Wang Xin started as a salesman, he often met some customers, who kept the price of goods very low from the beginning.

At first, I couldn't lose any business, but once I signed the bill, I would lose money at any time. At first, in order to win more profits, Wang Xin argued with his customers and tried his best to prove to them that a penny is worth a penny, but the result either ended in discord or only a few products were sold.

After a period of time, Wang Xin, who gradually accumulated experience, began to think from the customer's point of view. He found that argument could not solve the problem. Only by understanding the customer's psychology and starting from the customer's psychology can we really convince customers to accept their own prices to buy products.

After understanding this truth, Wang Xin found that doing business is not a very difficult thing, and his business volume has also been rapidly improved.

When doing business, we need to learn to put ourselves in the customer's shoes, think from the customer's point of view, understand the customer's point of view, and know what customers need most and what they don't want most. Only in this way can we provide quality services to our customers.

Positioning thinking is a kind of reverse thinking, which is different from our traditional way of dealing with customers. Through this thinking, sellers will be able to better understand the main contradictions between themselves and customers.

Many people are used to arguing, but they never look at the problem from another angle, let alone from the other side. This is why they don't know the true face of Lushan Mountain. On the contrary, people who are good at empathy can often look at their own methods from the customer's point of view and consider problems from multiple angles.

Therefore, empathy can not only effectively avoid entering a dead end, but also help us find a scientific and efficient shortcut. If we consciously and constantly put ourselves in the other's shoes when dealing with customers, then we will solve the problem more smoothly and create more favorable conditions for our persuasion, thus achieving our goal.

Communication: Protecting Children's Curiosity

Communication: Protecting children's curiosity. It is a good phenomenon that children are curious when they don't know about things around them. Only when children have curiosity will they explore their unknown things under the control of curiosity. Parents should protect their children's curiosity everywhere and encourage them to try when necessary.

One sentence makes people laugh.

Mother said: soil is a treasure, with the protection of soil, small trees can grow into leafy trees. Don't underestimate this soil. Grass grows in the soil, and we feed fat cows and sheep before we have meat to eat. It grows grains, vegetables, fruits and cotton, so we have food and clothes. Soil is so precious.

The son listened to his mother's words and asked seriously: If so many things can grow in the soil, can the puppy grow in the soil?

Mom smiled and said, of course not. The puppy was born to the mother dog.

My son asked at once, as if I was born to my mother and my mother was born to my grandmother.

Mom replied happily: Yes, everyone was born by mom.

The mother thought her son understood, but she didn't expect her son to have many questions: Who was the earliest mother born?

Mom was a little at a loss and turned to say, it's God!

Then who gave birth to God?

Mother didn't know how to answer this question, so she had to say to her son, son, many things in the world are still a mystery to us. You have to grow as fast as a small tree, and these mysteries are still waiting for you to solve!

This great mother is Darwin's mother, and the child with many problems is Darwin. If you want to cultivate your child's creativity, don't laugh at his questions, give him more appreciation, encouragement and support, and keep him curious.

Jump in one word.

The child keeps asking his mother, mother, why do birds fly in the sky and fish swim in the water?

Mom said: because their ancestors lived like this.

Why did their ancestors live like that? The child then asked.

Mom couldn't answer for a moment and said impatiently, that's what they do. Don't ask these boring questions.

So the child's enthusiasm for exploration was dampened.

Don't laugh at children's problems. What questions children ask actually shows their thinking about things. However, many parents are used to measuring their children with their own knowledge, and as a result, their creativity is virtually stifled.

guide to action

Curiosity is the premise for children to acquire knowledge, which can stimulate children's strong thirst for knowledge and make them have the spirit of exploration. When children are curious about the world, they will explore things they don't understand and get in touch with new things. This kind of contact and exploration not only enriched their childhood life, but also made them understand the state and essence of things. Because of curiosity, children play with ice and snow and know that ice and snow are cold; Because of curiosity, he often observed frogs and learned that frogs were made of tadpoles.

Bloom, a famous American psychologist, has studied many outstanding mathematicians and composers and found that their parents usually take care of their children's curiosity from the beginning and are deeply involved in the development of their children's talents. On the one hand, they give enthusiastic encouragement to children, on the other hand, they actively participate in activities to stimulate children's curiosity, and they are full of enthusiasm for areas of children's curiosity and interest, thus becoming role models for children and encouraging them to learn more actively.

Most children will show obvious hobbies when they are young. Parents should listen and watch more, find out their children's interests, guide them, and let their children play their greatest potential instead of imposing their wishes on them. For example, if a child wants to learn basketball, parents insist that he learn calligraphy, which will only make the child miserable and rebellious, and the parents' own efforts have not yet yielded results.

Therefore, parents should protect their children's curiosity, create a colorful environment for him, let him get in touch with new things and be curious about the world; At the same time, we should also be good at guiding children's curiosity to the right track. Parents can ask their children more open questions, for example, what will you do if you become the president of the United States one day?

If you could explore space, which planet would you like to go to most? Why? And so on, so as to train children's thinking ability.

Some parents feel troublesome, laborious and impatient when their children ask them various questions, which is very stupid.

Mr. Tao Xingzhi, a famous educator in China, once encountered such a thing: a mother told him that her son was very naughty and broke a good gold watch. To this end, the mother gave her son a good beating. Mr Tao Xingzhi said to his mother, it's a pity that Edison in China was shot by you. Mr. Tao Xingzhi's remarks truly show how parents unconsciously stifle their children's precious curiosity in current family education.

Some of our parents not only don't care about their children's curiosity, but think that their children are useless. Such a simple thing is unclear. Parents had better put themselves in their children's shoes. Don't they think everything is novel when their children are so old? Now that I am a father and a mother, I have forgotten the childish problems of my childhood.

Therefore, parents should seriously answer the questions raised by their children and let them try what they want to do, as long as they look at him without danger. Don't blame a child if he destroys things at home to satisfy his curiosity.

Communication and communication: lovers are learned in bickering.

Communication: lovers bicker. The bickering between learned lovers is understandable. Both sides spoke those sharp words in a relaxed and pleasant manner. Bibble is a kind of soft friction that is only exciting, pleasant and not dangerous. It has a broader space to show the true feelings and rich personality of the world than the sweet words directly expressed.

When many young people are in love, they like to deepen their understanding and enhance their feelings in this relaxed and romantic game, and at the same time adjust their love life to make the love season more colorful.

One sentence makes people laugh.

A dream of red mansions back to the 19th wrote:

Baoyu went to Daiyu's room and saw him sleeping on the bed, so he gave him a push.

Daiyu said, Go and make trouble elsewhere and come back later.

Baoyu gave her a push and said, where am I going? Meeting other people is boring.

Daiyu snorted and smiled. Since you want to sit here and there, let's talk.

Baoyu said, I am crooked, too

Daiyu said, You are crooked.

Baoyu said that there is no pillow. We sleep on the same pillow.

Daiyu: Bullshit! Isn't it a pillow outside? Take one to the pillow.

Baoyu took a look and smiled, I don't want that. I don't know which dirty woman it belongs to.

Hearing this, Daiyu opened her eyes, stood up and said with a smile, You are really a star in my life! Please pillow this.

She gave the pillow to Baoyu and took another pillow herself.

This bickering, just to grab a pillow, is a trivial matter, and the language is also a very common daily spoken language. Daiyu scolded you rudely. This sentence will hurt the harmony between men and women in general relationships, but between lovers, both sides are obviously much more tolerant. So Baoyu and Daiyu didn't quarrel because of bickering. On the contrary, they are getting closer and closer.

Jump in one word.

Man: Say, who do you admire most?

I admire my father the most. He is a real man. What great men, what heroes, they are too far away from me.

M: So your father is your idol?

W: Of course. Are you not convinced?

M: Your idol is just a clerk. What's the big deal?

Woman: Well, you look down on my dad. I-I saw through the bickering between couples today. It is best not to involve the physical defects that the other party cares about or dig at people that the other party respects very much, let alone attack people or idols that the other party respects very much. Otherwise, you may be bored and eventually unhappy.

guide to action

Anyone who has played bumper cars knows that the fun of this game lies in hitting the west and attacking and defending. The freshness and excitement of this game is by no means comparable to a safe driving. The same is true of bickering between lovers, so some people call it a bumper car love story.

The bickering between lovers is the nourishment of love. The most typical feature of bickering between lovers is the use of disproof.

For example, some intimate lovers often use derogatory terms to shorten their psychological distance and show intimacy. These so-called derogatory meanings are actually the commendatory meanings of makeup, aiming at expressing a stronger love, hate, likes and dislikes, humorous and meaningful.

Generally speaking, the bickering between lovers is not to solve any substantive problems or make any important decisions, but only to stimulate the collision of hearts with the help of the collision of language shells, so as to achieve mutual understanding and communication between the two hearts. Lovers often fight because of an insignificant word and a trivial matter, and it is difficult for outsiders to understand the mystery and fun.

Bibble is not only a language game, sometimes it is an interesting and effective way to eliminate the friction between couples. For example, a couple went out to travel and it didn't go well. They either went the wrong way or delayed their accommodation. At this time, their girlfriends pursed their lips and complained, Oh, why do you always have bad luck together? In the face of his girlfriend's abuse, if his boyfriend is really angry, he will even say, if you think I am not good, find someone else! This is not good for anyone, and it hurts feelings. Smart boys will bicker with their girlfriends at this time: Yes, we are husband and wife!

Of course, don't bicker casually. Only playing properly and moderately will add interest. That kind of unskilled bickering will only escalate the quarrel between the two sides, and even turn into a war that destroys feelings.

Pay attention to the following points when bickering: (1) Grasp the depth of feelings. There is a general principle in conversation: shallow friendship cannot be profound. The same applies to love. If the relationship between the two sides is not deep, it is only in the stage of testing each other. At this time, the topic of bickering should not involve the feelings of both sides, nor should it add personal color. You can argue with your lover whether it is better to live in a big city or live in seclusion in the mountains. Is left-handed smart or right-handed smart? And so on, so that both sides can be free and the safety factor is high. If you have deep feelings and know each other's personality better, bickering can be laughed at and cursed without taboo.

(2) It is best not to stab each other's self-esteem. Taking care of each other's self-esteem is the basic principle of interpersonal communication, and it is no exception in love. The bickering between lovers likes to tease each other with humorous words, which is often exaggerated and ugly. However, this exaggeration and uglification should not involve the physical defects that the other party is very concerned about or the people that the other party respects very much (such as parents, teachers, etc.). ), and you should not satirize each other's beliefs, otherwise it may be boring and lead to a bad ending.

(3) Pay attention to each other's mood. We've all had this experience. When we are in a good mood, we can chat casually and make jokes. When we are in a bad mood, a joke may trigger a fight. The same is true of bickering, which requires a relaxed environment. Only when both sides are in a good mood can we enjoy this kind of angry words and the joy of coming and going. Therefore, when bickering, pay special attention to your lover's mood at that time. For example, my girlfriend is sad because of lack of money, and my boyfriend comes over and says, What's the matter with you? Look at the old society, as if someone owes you 200 yuan. Maybe I will be complained that you are amused when people are so upset. I am really sorry to find that you are poor. In this way, the taste of bickering will become astringent.

Famous sayings about communication

1. In the space age, the most important space is between the ears. -Thomas J. Baru

Be careful of the person who makes you chatter. -Franck, Cesar McKinney Hubbard (1968- 1930)

Listening to each other's opinions or comments is respect, because it shows that we think each other is insightful, eloquent and intelligent, and vice versa. -Hobbes (UK)

4. Heart-to-heart conversation is a display of the soul. -Wen

There are many secrets hidden in my heart that are revealed through my eyes, not through my mouth. Emerson

When you think about what you want to say, be polite, because it will buy time. -Carol (UK)

7. Everyone knows that listening is important for communication. Helliphellip But few organizations listen carefully to the opinions of employees and customers. William Nichols

8. Asking anyone for advice and telling their own pain will be a kind of happiness, which can be compared with the happiness of unfortunate people crossing the hot desert and receiving a drop of cold water from the sky. Stendhal

9. Effective communication depends on the communicator's full mastery of the topic, not the sweetness of the wording-Grove.

10, silence is a philosophy of life, and if used well, it is also an art. -Zhu Ziqing

1 1. If you want others to like you, if you want others to be interested in you, you should pay attention to one thing: talk about things that others are interested in. Dale Carnegie

12, find yourself and keep your true colors. Dale Carnegie

13, sometimes you have to keep silent in order to be heard. -Stanislaw Lake (1909- 1966)

14. The so-called "listening" means "listening". Emerson

15, we communicate well, not because we speak things well, but because we understand them well. Andrew S. Grove

Judgment is more important than eloquence in conversation. -Gracian

17, unwilling to be reasonable is stubborn; People who can't reason are fools; Dare not reason is a slave. -drummond

18, an argument may be a shortcut between two hearts. -Haji Bolen

19, judging a person depends on his questions, not his answers. Francois Marie Voltaire (1694- 1778)

20. The art of talking is the art of listening and being heard. -Herzlitt

2 1. Whenever possible, data should be transmitted directly from the sender to the receiver. -when the old l Kirk Patrick

22. We always focus on internal communication and forget external communication with customers. -MacFarlane

The worse the news is, the more efforts should be made to spread it. Andrew S. Grove

24. Everyone needs someone to talk openly with him. Although a person can be brave, he can also be lonely. -Hemingway

You won't hear any bad news about your company unless you ask questions. It's easy to hear the good news, but dig up the bad news. -Little Thomas J. Watson.

If you want to change your life, you must choose words carefully, because these words can make you excited, enterprising and optimistic. -anthony robbins (America)

27. Many things are lost by not asking questions. -England

28. The ideal friend is a person with congenial temperament, empathy, world outlook and consistent career goals. —— Zhou

It is impolite to interrupt a fool and shut him up, but it is cruel to let him go on. -Franklin (USA)

30. Proper choice of words is extremely powerful. Whenever we use the right words, our mind and body will undergo great changes, just between the lightning and Shi Huo. -Mark Twain

3 1, when you advise others, it is useless if you don't care about others' self-esteem.

32. In real life, some people have communication barriers because they don't understand and forget an important principle: making others feel important. Dale Carnegie

When I speak to a group of people or the mass media, I always pretend to have a heart-to-heart conversation with "one person"-Barber.

34. Asking questions will only cause instant embarrassment. Not asking questions will make your life awkward. -Japan, it is a nature to tell others about yourself; Therefore, it is an education to take seriously what others tell you about yourself. -Goethe (Germany)

35. If you are right, try to make the other person agree with you tactfully and skillfully; If you are wrong, admit it quickly and enthusiastically. This is much more effective and interesting than arguing with yourself. -Carnegie (USA)

36. One must know what to say, one must know when to say it, one must know to whom, and one must know how to say it. -Drucker, the father of modern management

37. The best way to encourage yourself is to encourage others. -Mark Twain (USA)

God gave man a tongue and two ears, so we can hear twice as much from others as we say. -Yepiktitas

39. The most basic function of managers is to develop and maintain a smooth communication channel. -Barnard

40. It is a quick and simple way to impress people and an inevitable requirement to integrate your enthusiasm and experience into the conversation. If you are not interested in your own words, how can you expect others to be moved? Dale Carnegie

4 1, a speech is like playing a harp: you need to pluck the strings to play music, and you need to hold the strings with your hands to keep quiet. Sherlock Holmes

42. Talking to people once is often more enlightening than working behind closed doors for many years. Ideas must be produced in communication with people, but processed and expressed in loneliness. Leo Tolstoy

43. If you want to be a good talker, you must first be a person who pays tribute and listens. Dale Carnegie

44. Managers who are good at communication may also be good at covering up real problems. -Cullis Agelis

45. Conversation, like composition, has a theme, a draft, a hierarchy, a beginning and an end, and cannot be incoherent. -Liang Shiqiu

46. Defending a fault often makes it particularly important, just like mending a small hole with a piece of cloth, but breaking the glass. -Shakespeare

Be a good listener and encourage others to talk about themselves. Dale Carnegie

48. "Eloquence" is the ability to translate truth into language, which can be fully understood by the listener. Emerson