Newcomer telemarketing skills 2022

Telemarketing Skills of Newcomers 2022. Telemarketing has become a popular marketing method in modern times. Everyone can pick up the phone, but it is not a simple matter how to communicate well with each other by phone and reach the sales intention. Let's share the new telemarketing skills 2022 video.

Newcomer telemarketing skills 2022 1 Newcomer telemarketing skills, telemarketing prologue 30 seconds. This sentence can be regarded as a model in the history of speech at home and abroad, and telemarketing is thought-provoking at any time. Conciseness is actually a strength, especially in today's era of efficiency and speed. Everyone in telemarketing is very busy, and the people who answer our phone want to understand what we are talking about in the shortest time.

On the other hand, for telemarketers, if their company stipulates that each telemarketer should complete 100 calls every day, then the language expression of telemarketing must be concise. There is a little trick to do this. That is to say, before each call, the telemarketer will write an outline of the core content he wants to express, and the telemarketer will be fully prepared and simple when making a call. Without this outline, what you think will make the other person feel that your thinking is not clear. If you talk too much, it is inevitable to refuse.

The same sentence, expressed with different emotions, has different effects. As a telemarketer, all telemarketing methods are useless if you don't devote yourself to your work and don't care about your customers.

There are indeed many telemarketers who only pay attention to the methods and skills of telemarketing, but forget the cultivation of personal comprehensive quality. A quick buck, vulgar and rude person, no matter how skilled the telemarketing means, is only an "idiot" who can't afford to help.

Only when you like your job and your customers from the heart, can every word spoken by telemarketers be full of emotion and vitality, and telemarketing can only make customers move from the heart with such energetic and emotional language. In contrast, at this time, the methods and skills of telemarketing are not so important.

Skills of telemarketing newcomers 20222 words of telemarketing newcomers

First, what is a speech?

Shu Hua, which means the art of speaking, is famous for his "observing face and color", "lifelike", "emotional" and "sophistry". Almost all of China's 5,000-year-old culture revolves around words. It seems simple, but it contains the skills of being a man and doing things, the method of settling down, the "official road" of promoting to a higher position and making a fortune, and the skills of managing people and controlling the field. Although the art of speaking is only a skill of speaking, it is born according to the "heart" and has the same strength and heart, which is also called "the art of settling down".

Second, if you are a newcomer to telemarketing.

Sales is a challenging job. Only by constantly improving personal sales skills and sales experience can we achieve excellent results in the sales industry. The following is my telemarketing for newcomers. Welcome to read!

Newcomers do telemarketing 1

1, self-reported opening mode

Shop assistant: Hello, Miss Zhu/Mr Zhu, I'm Li Ming, a medical consultant of a company. However, this is a sales call. I don't think you will hang up right away!

Customer Zhu: Selling products, cheating. I hate salesmen!

Customers may also answer: What products are you going to promote? If so, you can directly intervene in the product introduction stage)

Salesman: Then I really have to be careful not to let you add another annoying person, hehe.

Guest Zhu: Hehe, the young man is very humorous. What products are you going to sell? Tell me about it.

Salesman: Well, our company's medical expert group is doing a market survey on xxx recently. What do you think of our products?

2. Direct opening method

Shop assistant: Hello, Miss Zhu/Sir? I'm Li Ming, a medical consultant of a company. I disturb your work/rest. Our company is doing market research. Can you do me a favor?

Guest Zhu: It doesn't matter. What is this?

Customers can also answer: I am busy, or in a meeting, or refuse for other reasons.

The salesman must interface immediately: I'll call you back in an hour, thank you for your support. Then, the marketer should take the initiative to hang up the phone.

When you make a phone call after one hour, you must create a familiar atmosphere and shorten the sense of distance:

Hello, Miss Zhu/Sir! My surname is Li. You call me in 1 hour. ...

3. Similar excuse opening method

Salesperson: Miss Zhu/Mr Zhu, I'm Li Ming, consultant of XXX Company. We haven't met before, but can I talk to you for a moment?

Guest Zhu: Yes, what is it?

Customers can also answer: I am busy, or in a meeting, or refuse for other reasons.

The salesman must interface immediately: I'll call you back in an hour, thank you. Then, the salesman should take the initiative to hang up!

When you make a phone call after one hour, you must create a familiar atmosphere and shorten the sense of distance:

Hello, Miss Zhu/Sir! My surname is Li. You call me in 1 hour. ...

4. Pretend to be familiar with the opening method

Shop assistant: Hello, Miss Zhu/Mr Zhu, I'm Li Ming, a medical consultant of a company. How have you been recently?

Guest Zhu: OK. Who are you?

Shop assistant: No way, Miss Zhu/Mr Zhu, you are forgetful. I'm Li Ming. You should pay attention to your health when you are under pressure at work. By the way, have you used our beauty products? Do you feel good? Recently, we just launched a joint service package. I wonder if you are interested?

Guest Zhu: You may have the wrong number. I didn't use your products?

Salesman: I won't make a mistake about the customer's return visit file. Miss Zhu/Sir, I'm so sorry! May I introduce our products to you and provide some services?

Guest Zhu: I see you are very concerned about users. Please introduce yourself.

5. Introduction by others

Shop assistant: Hello, Miss Zhu/Mr Zhu, I'm Li Ming, a medical consultant of a company. Your good friend Wang Hua is a loyal user of our company. He suggested that I call you. He thinks our products also meet your needs.

Guest Zhu:? Why don't I listen to him?

Shop assistant: Really? I'm really sorry. I guess Mr. Wang hasn't come recently for other reasons. Let me introduce him to you. Look, I'm in a hurry to make a phone call.

Guest Zhu: It doesn't matter.

Shop assistant: I'm sorry about that. Let me give you a brief introduction of our products. ...

6. Deliberately find fault with the opening method

Shop assistant: Hello, Miss Zhu/Mr Zhu, I'm Li Ming, a medical consultant of a company. How have you been recently? Do you still remember me

Guest Zhu: Fine, and you?

Salesman: Well, our company mainly sells sheep xx products. You called us to buy them six months ago, and we provided you with some trial products. I'm calling you this time to ask if you have any valuable opinions and suggestions on our products.

Guest Zhu: You have the wrong number. I didn't use your products.

Shop assistant: No way. Is it because my client's return visit file records are wrong? Excuse me, may I ask what brand of beauty products you are using at present?

Guest Zhu: I use XX brand beauty products. ...

Newcomer telemarketing skills 20223 salespeople must be familiar with their products and find out the selling points of the products.

At any time, our sales staff should remember that the purpose of calling is to sell products, not to call to sell them. Therefore, in the process of getting familiar with products, we should learn to ask ourselves questions: If I were a customer, what selling points would I be interested in? How to introduce products to impress customers? When you can answer these two questions, try to write them out and become your own language.

It is best for the company to train the sales staff in product knowledge, design the problems encountered in telemarketing, and write a product question and answer booklet, which will help the sales staff to better enter the role.

Salespeople must accurately collect customer information, which can make your sales more effective.

I found that many telemarketers are trying to make sales calls, which is not only inefficient, but also disgusting. The correct way is to read the customer information that can be found online carefully, and then make a marketing call after you know your customers, so that you can have a clear goal.

For customers who can't find online, see if they can get information through traditional channels. If they can't do it, you can make a tentative phone call, and it is best to preset a few questions to facilitate communication with customers.

The above is what I think we should do seriously before telemarketing, especially self-training is very important. As the saying goes: shopping malls are like battlefields. Then the salesman is the soldier who rushed to the forefront of the commercial war. If he wants to win, he must arm himself and have excellent weapons to win the battle.

Telemarketing skills and tricks

First, the most direct and effective way to increase turnover is to make more calls and expand the base to win by probability;

Second, improve your telephone efficiency and learn to make a fuss before making a phone call. For the second point, you need to provide users with valuable information from your communication, and reduce users' dislike of you and even products.

Several skills to save lost customers;

1. Customer: No after-sales maintenance is required.

Sales consultant: I believe someone called you. You don't need it today, but you will definitely need it later. I'm calling to let you know more about our after-sales service. Our oil products and maintenance technology will not let you down.

Customer: I'm not interested. I have no time. I'm busy.

Sales Consultant: Manager X, I know you are busy, but your car is also very important to you, isn't it? Our activities this weekend will let you know more about your car, as well as manual activities for children. I hope you can come.

Customer: I don't want to do maintenance in your home, but I have already done it in XX.

Sales Consultant: Boss, what caused you not to do maintenance in our home? We have professional advantages that XX does not have. I hope you can come to us next time and give us a chance to serve you, which can also reflect our sincerity in price.

4. Customer: The last maintenance was not effective, so I don't want to do it.

Sales Consultant: Boss, what's wrong with your driving? When did you do it? What kind of engine oil is used? If the semi-synthetic engine oil you brought last time was not good, I suggest you try our exclusive xx BMW next time. It has titanium liquid strengthening technology, which allows you to play the super performance of the engine with ease. Specially designed for applications where the main engine works under high temperature, high pressure and high strength and needs low viscosity and high performance lubricating oil.