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1. Keep all transaction records and evidence, including order numbers, purchase vouchers, product photos, etc. This information is very important when dealing with such problems.

2. Try to make a complaint through Taobao platform. Taobao will ask the merchant to provide proof that the merchant is not at fault. If the merchant can't provide it, it will be punished by Taobao and even asked for a refund.

3. If you are not satisfied with the processing result of Taobao, you can ask the local consumer protection department or relevant institutions for help, provide legal aid and help safeguard your rights and interests.

4. You can also consider directly contacting the merchants to communicate. Try to stay calm, clearly express your demands, and ask the merchants to give solutions.