Is Taobao’s waiter’s treatment really fair and just to both buyers and sellers?

Anyone who has asked for help from a waiter on Taobao will know that it is not fair at all. Profiteers collude and merchants harass. Taobao will ask you to prove that the phone number is the merchant’s number. In order to avoid responsibility, merchants will change the customer service number If it were someone from other places, they would be in cahoots with each other and there would be no way to complain. It was rubbish. I complained for a week and it didn't help at all. All the evidence was provided, to no avail. Nonsense, don't waste your time.