Guide to epidemic prevention and control measures for orderly resumption of travel agencies.

The General Office of the Ministry of Culture and Tourism issued the Notice on Promoting Tourism Enterprises to Expand their Resumption of Work, pointing out that inter-provincial team tourism should be resumed. On the premise of epidemic prevention and control, provincial cultural and tourism administrative departments can resume travel agencies and online travel enterprises to operate inter-provincial group tours and "air tickets+hotels" business with the consent of local provincial party committees and governments. Group tour and "air ticket+hotel" business are not allowed in high-risk areas. The inbound and outbound tourism business will not be resumed for the time being.

At the same time, the notice emphasized the measures to adjust the ticket quota of tourist attractions. Tourist attractions should continue to implement the requirements of "limited, reserved and peak-shifting", and the number of tourists received should be adjusted from 30% of the maximum carrying capacity to 50%. Under the premise of strict implementation of various prevention and control measures, indoor places in tourist attractions will be opened by way of reservation and current restriction.

Attachment: Guide to Prevention and Control Measures for the Orderly Resumption of Travel Agencies

In accordance with the decision-making arrangements of the CPC Central Committee and the State Council to promote the prevention and control of epidemic situation and economic and social development in COVID-19, combined with the overall situation of epidemic prevention and control, this guide is formulated to guide the national travel agencies to do a good job in the normalization and orderly resumption of epidemic prevention and control.

I. General requirements

Adhere to normal prevention and control. Local cultural and tourism administrative departments should, in accordance with the principle of territoriality, put epidemic prevention and control in the first place, formulate epidemic prevention and control plans and emergency plans in combination with the characteristics of wide range, large mobility and long chain of group tourism, and make dynamic adjustments in time. Guide travel agencies to strictly implement epidemic prevention and control regulations, formulate enterprise epidemic prevention and control plans and emergency plans in accordance with relevant technical guidelines, establish coping mechanisms, carry out emergency drills, and improve disposal capacity. In accordance with the principle of "who organizes, who manages and who is responsible", the main responsibility of enterprises will be compacted, and the responsibility for prevention and control will be implemented to specific departments and individuals, and the epidemic prevention and control work of attracting, organizing and receiving tourists will be strictly carried out. Tourists should be reminded to enhance their safety awareness and actively cooperate with travel agencies to take various prevention and control measures.

Adhere to orderly recovery. On the premise of epidemic prevention and control, provincial cultural and tourism administrative departments can resume travel agencies and online travel enterprises to operate inter-provincial group tours and "air tickets+hotels" business with the consent of local provincial party committees and governments. Group tour and "air ticket+hotel" business are not allowed in high-risk areas. The inbound and outbound tourism business will not be resumed for the time being.

Adhere to high-quality development. Local cultural and tourism administrative departments should innovate development concepts, support travel agencies to comprehensively use scientific and technological innovations, promote online and offline integration, expand their work, accelerate transformation and upgrading, and strive to improve service quality. Industry organizations should advocate honest management, strengthen industry self-discipline and strengthen self-supervision. Travel agencies should implement the main responsibility of quality, strictly implement product quality standards and service norms, and constantly improve the satisfaction of tourists.

Second, the management before the trip

Strengthen risk judgment. Travel agencies should evaluate the safety of tourism products, select suppliers and partners with corresponding qualifications and meet the requirements of local epidemic prevention and control, and clarify the rights and responsibilities of all parties. It is necessary to strengthen communication, timely understand and master the epidemic prevention and control situation of health departments in tourist destinations and source areas, and do a good job in line design, product docking and reservation. It is necessary to strengthen data analysis and improve product epidemic prevention standards. Travel agencies and land agencies should clarify the responsibilities related to epidemic prevention and control, strengthen cooperation and realize information sharing, and ensure smooth, orderly and safe group travel.

Control the size of the team. Travel agencies should strictly implement the local prevention and control requirements, according to their own business ability and the reception capacity of suppliers and partners, release the epidemic prevention requirements of products such as the number of groups in advance, strictly control the number of teams, and advocate small-scale tourism teams. It is necessary to reasonably arrange the tour route, scale and travel time of the team, and carry out tourism activities in different periods, batches and regions to avoid tourists gathering.

Equipped with protective equipment. Travel agencies should be equipped with a sufficient number of masks, temperature detection equipment, hand sanitizer, disposable gloves, disinfection products and other protective articles that meet the standard of disposable medical masks or the same level of protection, and provide necessary protection for drivers, tour guides and tourists. Store and use disinfection items correctly, away from fire sources and power sources, and don't mix them together. Check it regularly and replenish it in time. It is necessary to urge suppliers and partners to thoroughly disinfect and clean reception facilities and places such as tourist chartered cars, hotel rooms and restaurants.

Strengthen publicity and guidance. Travel agencies should strictly implement the various systems and norms of group travel, sign travel contracts according to law, and clarify the rights and responsibilities of all parties. It is necessary to actively publicize the knowledge of epidemic prevention and control, timely release precautions for tourists' travel prevention and control, remind tourists to implement the requirements of "wearing masks, washing hands frequently and keeping a distance", and enhance tourists' awareness of self-prevention.

Strengthen pre-departure inspection. Travel agencies should do a good job in tourist information collection, health records and detection and registration, requiring tourists to show their health codes at the time of registration and check them again before traveling. Visitors who fail to pass the inspection of health regulations should be well explained and discouraged. It is necessary to strictly implement the body temperature detection system. Visitors with abnormal body temperature are not allowed to participate in the trip, and it is recommended to seek medical examination and register well.

Third, itinerary management.

Implement prevention and control measures. Travel agencies should strictly implement epidemic prevention and control requirements in transportation, accommodation, catering, sightseeing, shopping and other links, and urge suppliers and partners to implement measures such as ventilation and disinfection. Strengthen the detection of tourists' body temperature, tourists wear masks all the way by car and other means of transportation, strictly implement measures such as "limiting flow, making an appointment and shifting peaks" in scenic spots and cultural and entertainment places, and actively cooperate with the reception units to do a good job in epidemic prevention and control.

Strengthen service standards. Travel agencies should further implement the "General Rules for Travel Agency Services", "Guidelines for Tour Guide Services" and other industry standards, and strengthen safety tips and itinerary management for tourists. Tour guides should do a good job in the prevention and control of tourists' travel, stay, ticket purchase, sightseeing, catering and other links, and guide tourists to wear masks scientifically and keep a safe distance. Remind tourists to cooperate with health quarantine and do personal protection. After the trip, the travel agency should sort out and properly keep the travel team files.

Advocate civilized tourism. Travel agencies should combine epidemic prevention and control work, strengthen civilized tourism propaganda, and promote new ways of healthy tourism such as "shared meals" and "public chopsticks". It is necessary to strengthen publicity and guidance for tourists, advocate paying attention to hygiene, rejecting game and rational consumption, remind tourists to standardize garbage disposal, and establish a new trend of civilized, healthy and green tourism.

Fourth, the internal management of enterprises.

Strengthen the management of office and business premises. Travel agencies should implement the responsibility of prevention and control, formulate internal epidemic prevention and control plans and emergency plans, and do a good job in the sanitation, disinfection and ventilation of offices and travel agency service outlets. In order to reduce the frequency and duration of meetings, use online meeting tools as much as possible. Offices and travel agency service outlets shall implement the responsibilities of daily duty, cleaning and disinfection, detection and registration, garbage cleaning, on-site inspection, safety management and other epidemic prevention links to people, and make timely and dynamic adjustments according to local epidemic prevention and control requirements.

Do a good job in employee monitoring. Travel agencies should do a good job in employee health management according to local requirements, establish employee health records, conduct daily temperature tests, and keep abreast of employees' health status and travel trajectory. When employees are found to have fever, cough, fatigue, stuffy nose, runny nose, sore throat, diarrhea and other related symptoms, they will be arranged to see a doctor at the nearest designated medical institution in time and follow up the relevant situation. Tour guides should check the hygiene rules before taking up their posts and ask them to wear masks scientifically.

Strengthen education and training. Travel agencies should carry out normalized epidemic prevention and control measures and special training for emergency response, urge employees to master the knowledge of epidemic prevention and control, personal protection, hygiene and emergency response, and improve the ability of epidemic prevention and control and emergency response. It is necessary to compact the duties of tour guides, refine the post responsibilities, and do a good job in various services such as full escort and local escort.

Verb (abbreviation for verb) emergency treatment

Establish a cooperative mechanism. Travel agencies should grasp the contact information of health departments and designated medical institutions of tourist destinations and tourist destinations in advance to ensure that tour guides and other service personnel know. It is necessary to strengthen coordination with partners and suppliers, unblock the reporting channels of epidemic situation, and report suspected epidemic situation to local health departments, cultural and tourism administrative departments in a timely manner.

Do a good job in emergency handling. If the tourism team finds people with suspected symptoms, the travel agency shall immediately stop the tourism activities of the group and report as soon as possible, and cooperate with relevant departments to do a good job in epidemic investigation and prevention and control measures. Once a confirmed case appears in the tourism team, the travel agency should immediately implement the emergency response plan, cooperate with relevant departments and units to isolate patients and track close contacts, and properly handle the aftermath.

Safeguard measures of intransitive verbs

Strengthen organizational leadership. Local cultural and tourism administrative departments should strictly implement the responsibility of territorial management, strengthen the linkage with local health departments, strengthen the cooperation between tourist destinations and competent departments of tourist destinations, enhance the ability of prevention and control and emergency response, and ensure the orderly resumption of operations.

Strengthen supervision and inspection. Local cultural and tourism administrative departments should urge travel agencies to fill in the tourism team information and upload electronic contracts on the national tourism supervision service platform in accordance with the "one group and one newspaper" system. It is necessary to strengthen the supervision and inspection of travel agencies, promptly correct the ineffective implementation of epidemic prevention and control measures, investigate and deal with illegal business practices according to laws and regulations, and maintain market order.

Strengthen daily scheduling. The local cultural and tourism administrative departments shall, according to the prevention and control plans and emergency plans, clarify the emergency measures and disposal procedures for epidemic prevention and control and safety emergencies, and carry out emergency drills, hidden dangers investigation and risk assessment. , and find the problems in time and deal with them effectively. Any abnormal situation should be reported in time, and relevant business activities should be suspended.