How to welcome foreign guests and prepare and receive them

How to welcome foreign guests and how to prepare and receive them

With the intensification of international exchanges, more and more foreign guests are visiting our country. How to welcome foreign guests well is a very important task. Work.

Welcoming guests means that in a relationship, when there is an appointment in advance, the host sends a special person to a place known to the visitor to wait for the other party's arrival. Under normal circumstances, welcoming guests The guest ceremony includes the following contents:

First, the guest and host meet warmly.

The second is to present flowers to the guests. Flower-givers should usually be young women or young pioneers. If there is more than one guest, you can present flowers to each guest one by one, or you can only present flowers to the guest of honor or the guest of honor couple. When presenting flowers to the guest of honor couple, you can present flowers to the female guest of honor first, or you can present flowers to the male and female guests of honor at the same time.

The third is the meeting of other personnel from the host and guest. According to convention, the host should first accompany the guest of honor to the main receptionist of the host, and introduce them to the guest of honor one by one according to their position, from high to low. Later, the guest of honor will accompany the host to the queue of the main visitors, and introduce them to the host one by one according to their position, from high to low.

Fourth, the host accompanies the guests to meet with the welcoming team.

In the work of welcoming guests, necessary advance preparations should be made in order to be prepared and prepared.

1 Understand the basic situation: Be sure to fully understand the basic situation of the guests. Personal profile of the guest, especially the guest of honor. For example, name, gender, age, place of origin, ethnicity, unit, position, professional title, education, degree, major, expertise, preference, writings, popularity, etc. If necessary, it is also necessary to know about their marriage, health status, political leanings and religious beliefs. When understanding the specific number of guests, not only must it be accurate, but you should also focus on understanding who is responsible for the other party, how many couples are among the guests, etc. Whether the guest has any previous record of official visits. If the guests, especially the guest of honor, have visited before, attention should be paid to the coordination of the reception specifications. Unless there are special reasons, it is generally not advisable to upgrade or downgrade at will when welcoming guests. If the guests can report their own plans, for example, the purpose of the visit, the itinerary of the visit, the requirements of the visit, etc. To the best of one's ability, the special requirements of the guest should be taken into account during the welcome activities, and the guest should be taken care of as much as possible.

2 Make a specific plan: Be sure to make a detailed plan for welcoming guests, which can help the reception work avoid omissions, reduce setbacks, and proceed smoothly and step by step. According to convention, it must include at least the basic contents such as pick-up and drop-off methods, transportation, accommodation arrangements, work schedule, cultural and entertainment activities, tours, talks, meetings, gift preparation, expenses, reception, and accompanying personnel.

As far as welcoming guests is concerned, the receptionist should also be prepared in advance. The most important ones are five items. That is, the first is the welcome method, the second is the greeter, the third is the welcome time, the fourth is the welcome location, and the fifth is the means of transportation.

How to welcome guests: whether to hold welcome activities and how to arrange welcome activities. How to conduct a good welcome event. The number of greeters who greet guests must be carefully selected, the number must be limited, the identities must be roughly similar, and the responsibilities must be clearly defined. In the reception work, whether the on-site operation is carried out properly is a key part.

Time issues:

1 It must be clearly agreed upon by both parties in advance.

2. Confirm again before and after the guests depart.

3 Arrive at the welcome location in advance.

Location issues:

1 Transport stop. For example, airports, terminals, train stations, long-distance bus stations, etc.

2 A temporary place for guests to stay. For example, hotels, restaurants, hostels, hostels, etc.

3 A regular place used by the host to welcome guests. For example, square, hall, etc.

4 Outside the host’s office. For example, the entrance to the government compound, the entrance to the office building, the entrance to the office, the entrance to the reception room, etc.

The first three types of locations are mostly used to welcome guests visiting from other places. The square is mainly used to welcome distinguished guests. The fourth type of location is outside the office, which is mostly used to welcome local guests.

Confirm the guest’s identity. Four methods usually work.

1. Use the pick-up sign. When using pick-up signs, they should be formal and neat, and the handwriting should be large and clear. Don't just write on paper.

Try not to write black words on white paper, which will make people feel bad luck. There are four main ways of writing the specific content of the pick-up sign: one is "Warmly welcome Comrade XX", the second is "Warmly welcome guests from XX unit", the third is "Warmly welcome guests from XX unit to visit and guide", and the fourth is " Guest reception desk of a certain unit."

2. Use a welcome banner.

3. Use ID badges.

4. Introduce yourself. Under the premise of convenience and pragmatism, the above four methods of confirming guests can be used cross-wise.

The issue of giving gifts: When greeting guests with gifts and greetings, the most important thing is to do the following four points.

1. Shake hands with the guests warmly;

2. Chat with the guests actively;

3. Answer the guests’ questions;

4 is to provide thoughtful service to guests. After receiving the guests, the greeting staff should take the initiative to carry the luggage for the guests when they walk out of the welcoming place. However, there is no need to "take care of" the coats, bags or lock boxes in the hands of guests.