Service etiquette for welcoming guests

In our daily communication, there are many manners worthy of our attention. The following is the "Service Etiquette for Welcoming Guests" compiled by me for your reference only. I hope you like it! For more details, please click to view.

Service etiquette for welcoming guests

In the usual understanding, welcoming guests means saying "hello, welcome" as usual. In modern business etiquette, when saying "welcome", service personnel are required to blend in with their feelings and their eyes should show joy. In addition, the service etiquette of welcoming guests also requires "five-step greetings and three-step greetings".

1. Five-step greeting, three-step greeting

When welcoming guests in open service spaces, such as hotels, restaurants, sales points, etc. Remember the principle of "five steps to say hello, three steps to say hello". Eye-catching is eye-catching

Welcome staff should pay attention. When they notice the guest coming, they should turn to him and express their concern and welcome with their eyes. The distance to stand at attention should be five steps, and say "hello, welcome" when you are three steps away, and so on.

2. 15 degree bow

In order to show respect for customers, many service personnel will bow to customers. Japanese etiquette requires a 30-degree bow. However, according to the general practice, a bow of 15 degree is enough, which is more in line with China's national conditions.

Step 3 smile

The so-called harmony makes money. When greeting guests, the service personnel should always wear a proper smile, showing politeness, kindness, reserve and propriety. However, don't laugh too much, and don't laugh untimely, otherwise it will make the guests feel inexplicable and thus produce a sense of rejection.

4. Pay attention to happy eyes

Exquisite service can be carried out to eyes and expressions. If your eyes become numb, the service will appear stiff. The service should express sincerity and sincerity as a whole, and the eyes should also show feelings for customers, so that customers can feel deeply. The expression of eyes needs systematic training. In addition to the four basic expressions of joy, anger, sadness and joy, we should also show appropriate, sincere, enthusiastic and caring feelings, and strive to achieve "eyes can talk."

Guide service etiquette

1. Welcome etiquette

When greeting customers, you usually say "hello, welcome, come in" and other words. There are a series of subtle body language etiquette when guiding customers. Polite service and clear guiding gestures will make customers feel more cordial. Welcome and guide have standard etiquette gestures, hands are not completely open, jaws are slightly close together, and hands are usually placed at the waist.

In the process of guidance, women's standard etiquette is to fold their arms inward, and then push "please go inside" with your fingertips, which is very beautiful; The waiter should show gentlemanly manners, exaggerate his gestures and push his hands out. At the same time, the standing posture should be standard and the body should not be tilted.

Guide customers upstairs, hands up, eyes in the direction of fingers. Then pull it back and explain to the customer the floor where the office is going, the direction to go, or the elevator to take.

The guiding etiquette movements should be complete, graceful in manners and pleasant in voice, which makes people feel the inner spirit and enthusiasm of the service personnel. This will make customers feel good.

2. Service etiquette of the shopping guide

In interactive business activities such as shopping guides showing samples to customers, the service etiquette of shopping guides is very important. The process of shopping guide or showing products to customers is a social process between buyers and sellers. Improper shopping guide service etiquette will have a negative impact on marketing activities. Therefore, service personnel should adhere to the principle of "initiative, enthusiasm and enthusiasm" in the process of shopping guide.

3. Hosting the service etiquette of the conference room.

Pay attention to the coordination of gestures and eyes when guiding to sit down, and observe the customer's reaction at the same time. For example, give the customer a fixed seat. After the explanation, use gestures to guide, pause at a fixed position, and observe whether the customer understands. This process embodies the beauty of body language. At the same time, you should say "please sit here" and other honorifics.

4. Instruction etiquette when serving tea

Serving tea is also skillful, which requires proper guidance service or body language. It can be used in many occasions, such as inviting customers to tea when they sit down to talk about business. When serving tea to customers, one situation is to put it on the table, and the other situation is that customers will pick up the cups conveniently. These processes need to pay attention to etiquette.

Serving tea has a formula of "lower left and upper right", that is, the right hand holds the cup on the table and the left hand holds the bottom of the cup at the bottom. In this way, when the customer picks up the cup, it is also the bottom left and the top right, avoiding skin contact between two people. This is a subtle etiquette, but paying attention to details can avoid unnecessary embarrassment.

Service etiquette of seeing off guests

1. Service etiquette of two-handed delivery

When presenting gifts, goods or materials to customers, pay attention to presenting them with both hands. It should also be lower left and upper right, and the other party can also lower left and upper right, or just take it away. Paying attention to the service details of these body language can make customers feel that the other party is wholeheartedly thinking of him and is respected.

2. Civilized checkout service etiquette

When the customer checks out, the service personnel should stand as much as possible. Say hello to customers, you should stand up. Sit down and settle accounts after collecting money. Then you should stand up, thank the customer and return the invoice and change or credit card to the customer.

3. Service etiquette for returning credit cards

Pay attention to service etiquette when returning credit cards. After use, documents, invoices and credit cards should be returned together. It is best to offer it with both hands and express your thanks politely. Body language and body language are also part of the service, which makes the customer feel comfortable and he will be happy to continue spending money here or continue to associate with this company. Service itself is also a kind of public relations and marketing.

4. Farewell etiquette

Courtesy of seeing guests off is also very important. There are standard requirements for seeing off guests. You should use sincere honorifics, such as "Thank you for coming, please go".

Also use body language to express gratitude, bow at a 30-degree angle to express sincere gratitude, and then quickly straighten up and watch the customer leave. For example, when a customer has finished eating in a restaurant, the restaurant waiter should say goodbye and thank you when checking out.