How to deal with unreasonable letters and visits

Legal analysis: 1. Grasp the overall situation and handle the demands of the masses fairly and justly. First of all, we must have a sense of the overall situation and regard the overall stability as the general requirement of letters and visits. Secondly, in order to improve the policy level, the petition cadres should act according to the policy, and they should not express their opinions in disorder, let alone be emotional. At the same time, it should also have the ability to deal with various complex problems; Third, petitioners should recognize the reasons and treat them differently. Petitioners who have reasonable demands should try their best to solve them, those who don't understand the policy should explain patiently, those who make trouble without reason should dare to criticize, and those who really don't make sense can ask for help from the law.

2. Say "no" to unreasonable petitioners with the petition termination mechanism. After handling, rechecking and rechecking procedures, the complainant has been pestering and visiting, and once again, the parties are really unreasonable. According to the relevant provisions of the regulations on letters and visits, the procedures for letters and visits are terminated. According to the principle of "no matter what happens", the complainant has the right to handle the complaint with the same facts and reasons after the complaint has gone through legal procedures, and the handling organ shall no longer accept it. Letters and visits departments can explain policies, reason with emotion and complain.

Letters and visits are a political right given to citizens by the Constitution of our country, and the system of letters and visits has played an active role in unblocking the channels of people's interests and maintaining social stability. Grass-roots petition workers should try their best to handle and resolve the contradictions between letters and visits, and give full play to the role of safeguarding the legitimate rights and interests of the masses and promoting social harmony and stability.

Legal basis: Article 21 of the Regulations on Letters and Visits. After receiving the letters and visits, the letters and visits institutions of the people's governments at or above the county level shall register and handle them in the following ways within 15 days:

(a) the provisions of article fifteenth of this Ordinance, inform the petitioner to the relevant people's Congress and its Standing Committee, the people's court, the people's Procuratorate. If it has been or should be settled through legal channels such as litigation, arbitration and administrative reconsideration according to law, it shall not be accepted, but the complainant shall be informed to submit it to the relevant authorities in accordance with the procedures prescribed by relevant laws and administrative regulations.

(2) Letters and visits that are decided by the people's government at the corresponding level or its working departments according to the statutory duties shall be transferred to the administrative organ that has the right to handle them; If the situation is serious and urgent, suggestions shall be made in time and reported to the people's government at the corresponding level for decision.

(III) Petition matters involving administrative organs at lower levels or their staff shall be directly transferred to the administrative organs with the right to handle them and copied to the Petition Office of the people's government at the next lower level in accordance with the principle of "territorial management, graded responsibility, who is in charge and who is responsible".

The complaint reporting office of the people's government at or above the county level shall regularly inform the complaint reporting office of the people's government at the next lower level about the transfer, and the complaint reporting office of the people's government at the next lower level shall regularly report the handling of the transferred complaint reporting matters to the complaint reporting office of the people's government at the next higher level.

(4) For important cases in the transfer of letters and visits, if feedback is needed, it can be directly handled by the administrative organ that has the right to handle them, requiring them to feedback the processing results within the prescribed handling period and submit the completion report.

In accordance with the provisions of items (2) to (4) of the preceding paragraph, the relevant administrative organ shall decide whether to accept or not within 05 days from the date of receiving the petitions forwarded or assigned, and notify the complainant in writing and the petition office in accordance with the regulations.