Business communication skills and etiquette

Business communication etiquette holds that communication is a science and an art, and only those who are proficient in business communication can ach

Business communication skills and etiquette

Business communication etiquette holds that communication is a science and an art, and only those who are proficient in business communication can achieve remarkable achievements. Communication is not a simple bargaining, nor is it my exclusive or grievance. Only by mastering communication skills and etiquette can you become a master of business communication. The following is what I collected for you. Welcome to learn from it.

Language etiquette in business communication

1, concise language Every business person's time is very precious, and no one likes tedious and unnecessary wordiness. Therefore, on the basis of clear logic and complete information, we should pursue simplicity of language.

2. Complete information is to fully and thoroughly explain something. Omitting some questions without the confirmation of the other party is bound to cause some misunderstandings to both parties. This kind of communication effect will make people more confused.

3. Speech speed, intonation and volume have great influence on the expression of meaning in conversation. During the conversation, you should state your point of view as smoothly and at a moderate speed as possible. In some cases, we can attract the attention of the other party by changing the speed of speech and strengthen the effect of expression. General questions should be explained in a normal tone, with a moderate volume, which can make the other party hear clearly and will not cause disgust.

Business communication etiquette

1. Nodding to the other person occasionally not only shows your approval, but also shows that you have listened carefully to his speech. Only when both sides enter the role of communication can communication proceed normally and achieve good results.

2. Listening posture is always in a listening posture, which can give the other party excellent hints. Hint to others that you are ready to listen to them and pay attention to every point of view and opinion. Listening posture is often manifested as standing up straight or sitting in front of the speaker. Keep your whole body steady when you stand up straight, don't look lazy when you stand up, and don't cross your arms on your chest.

3. Appropriate Address In business communication, choosing the correct and appropriate address not only reflects one's own upbringing, but also reflects the degree of attention to others, and sometimes reflects the specific degree of the development of bilateral relations. There are professional titles in business negotiation, such as director, manager, etc. Professional titles, such as: teacher, lawyer, doctor, etc. ; Gender address forms, such as: Ms., * *, Mr., etc.

4, expression First of all, smile when communicating with others, many people will forget this when listening to others. They are listening to others and talking to themselves, and it is easy to ignore their expressions. Smiling can express your friendliness, or you can tell the other person silently that you really like this kind of communication. The second is to have eye contact. For business people, eye contact will affect others' trust in you.

5, keep your distance In business negotiations, when talking to people, you must keep your distance from the interlocutor. Keeping a certain distance from the speaker is not only to let the other person hear clearly, but also to consider how to be polite. Politely speaking, it is impolite to be too close or too far away from the person you are talking to. If it is too far away, it will make the interlocutor think that you don't want to be friendly with him. If you get too close, it is easy to splash saliva on each other's faces if you are not careful.

In general business social occasions, the distance between the two parties is generally between 1.2~2. 1 m, which is generally used for business negotiations, interviews or conversations between colleagues. If the distance is between 2. 1~3.6 meters, it is suitable for general communication with strangers, formal talks between leaders and subordinates, talks between senior officials and more important trade negotiations.

Taboos in Business Communication Language

Business communication is different from the usual communication between friends and acquaintances. In the process of business communication, we should not only pay attention to personal tone, personal communication style, but also pay attention to some topics that cannot be discussed. Here are some examples:

1, avoid magnifying the topic and the health status of yourself or others; Income situation; Personal misfortune; Gossip; Low-level jokes; Religious issues; Controversial political issues, etc

2. Safety topics that can be discussed in business situations and weather conditions; Traffic conditions; Undisputed news; Tourism topic; * * * The same experience; Literary and artistic topics; Newly published books; A compliment to a question.

3. Language to be avoided in communication

Slang: Such words seem casual.

Foul language: in this case, even if abbreviations are used, the quality of the speaker will be very low.

Obvious language: it will immediately arouse the opposition of the other party.

Discrimination against others: It will leave a deep impression on others, from which you can learn your personal value orientation.

Business negotiation skills

I. Information factors

2 1 century is the information age, so we can imagine how important information is to us. Similarly, information is the key to the success of business communication. Only by mastering all the key information of the other side can you win. As the saying goes, "Know yourself and know yourself, and you will win every battle", so I will take the information factor as the first step to win.

1. Common methods of controlling information include: inquiring through the network, learning from professional information institutions, learning from relevant personnel of the target information and surrounding institutions, and going to the target unit by special personnel.

2. Make it clear that the person in charge of the other project is going to conduct business communication to promote the cooperation project, so first make it clear that the person in charge of the other project or the person who has the right to decide on the project, otherwise all your communication will be in vain.

3. Understand the advantages and disadvantages of both sides and the expected goals, make full preparations, understand the advantages and disadvantages of the other side and one's own side through various channels, the expected goals and bottom line in the cooperation project, make a summary and analysis table, and make a plan around the goals to ensure that you are in the initiative.

4. Understand other factors such as surroundings. In the early stage of business cooperation, the other party can't just negotiate with your family. Therefore, in order to ensure your victory, you must know all aspects of your competitors. In view of all aspects of competitors, you must show your sincerity and more favorable conditions to win the trust and support of your partners. In addition, you should also analyze other external factors, such as national policies, international environmental trends and so on, and make a prediction.

Second, the time factor

When the ancients did successful things, they must pay attention to the theory of "the right time, the right place and the harmony between people". Timing means doing the right thing at the right time. Similarly, if you want to win in business communication, you must also pay attention to the weather.

1. The first meeting time can be arranged by the other party to show respect for the other party. If it is the first time to meet, it can be arranged on Tuesday, because Monday, as the beginning of the week, is usually busy. At this time, people are more emotional, which is not suitable for the first contact between business parties.

2. Timing of phased talks When business communication is mature, the two sides will start a tug-of-war on some important terms, especially the price. We can take advantage of some information asymmetry to arrange the talks when the information is released, so as to make concessions from the other side, thus taking the initiative and promoting cooperation.

3. Turn the tide by delaying time. In some cases, due to unexpected factors, our own side is often at a disadvantage. In order to effectively delay the time and reverse the war. We can buy time by suggesting a recess, arranging entertainment activities, changing relevant participants, changing the topic, making short remarks, avoiding the important and ignoring the concept. If it is a foreign-related business activity, we can also buy time through translation.

Third, the skill factor.

Even though our own side has advantages in all aspects, we still need to pay attention to communication skills.

1. Praise and recognition pave the way for business communication. In the early stage, we can discuss more topics of interest according to each other's information, learn to listen more, praise more and agree more, which can quickly narrow the distance between the two sides, make the other side feel that you and he have a lot in common, and it is easier to achieve a win-win effect by cooperating with you, thus creating a relaxed atmosphere for the subsequent communication of cooperation plans.

2. Detailed empathy plan Before business communication, you must prepare a detailed plan. As the person in charge of the project, you must learn to put yourself in the position during the scheme review stage to see whether the concessions you give are attractive enough or whether the conditions are too harsh; It is necessary to prepare several different plans and make corresponding adjustments according to business communication, so as to be prepared and calmly deal with them.

3. In business communication, you must pay attention to your gfd and etiquette, and your gestures must conform to your identity. If a business team participates in the activity, dressing the is the best, giving people a sense of uniformity. Invisibly, it will leave a good impression on the other party that the company is well managed and good at management, and you will stand out when the competitors offer similar prices.

4. On the basis of fully analyzing the other party's information, use the red and white corners to throw their expected goals into the middle school from the red and white corners, so that the other party can think that this is their bottom line and strive for the maximum benefit space for themselves gently. Of course, whether you can win or not depends on your intelligence work and the interpretation level of good COP and bad COP.

5. Final position ultimatum When all the above steps have been exhausted and there is no room for buffering, we can only risk failure, burn our bridges, and give the other party a final blow by ultimatum, so that the other party can make appropriate concessions, thus promoting cooperation.