3.15 Consumer Rights Day Activity Summary Report

The "3.15" International Consumer Rights Day is the country's annual legal publicity day. With the reform and development of education, middle school students' awareness of rights and interests is gradually increasing. The following is a summary report of the 3.15 Consumer Rights Day activities collected by the editor. Welcome to read and share. I hope everyone will like it.

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#3.15 Consumer Rights Day Activity Summary Report (Part 1 )#

In March, our department held the 3.15 Consumer Rights Day event. The preliminary planning, venue arrangement, consumer rights PPT display and video playback were all well prepared because prices were rising at that time. , the prices of various dishes in the canteen have increased. This situation is not in line with the requirements of 3.15 Consumer Rights Protection Day. It does not meet the purpose and significance of 3.15 Consumer Rights Protection Day, so the teacher temporarily canceled it. I still feel a little bit about this result. It's a pity, after all, I have already done so much in the early stages of the event. And it was the first time that I personally coordinated and planned an event. In April, I planned and planned the athlete inspirational party. Inspirational party for athletes, the party came to a successful conclusion. In the second part of the party (during the activities after the teacher left), some students left the party. We should try to avoid students leaving the party in the next event. This should be done well. It’s time to improve the quality of the program and arrange the time for the party. The personnel should be arranged in advance when setting up the party. The smooth holding of the entire party cannot be separated from the joint efforts of everyone. During the training process of the athletes, our members are not afraid of hard work and attend on time. Training and obeying the organization's arrangements.

In May, our department held an athlete commendation meeting. Our Propaganda Department was responsible for purchasing items. The minister arranged the work of our department personnel in advance and explained the precautions. Purchasing was very easy. It will be completed soon. During the Mental Health Festival, our Propaganda Department discussed the content and format of the posters with the members of the Xintiandi Club. *** designed 4 posters and asked the department teachers to select 3 to participate in the competition. This may be due to the lack of personnel. , time is tight, which gave us a disadvantage in this competition, but the results are still impressive, fifth place. I hope everyone will work harder in the future and strive to achieve good results in the next mental health poster exhibition!

In June, we do the closing work of the semester and assist various departments in completing their work. The work of the Propaganda Department is more of a kind of assistance to other departments, which is equivalent to the "X Anniversary of the Founding of the Party" series. The activities have made teachers and students who are actively preparing for exams busy again. We are not good at managing posters. The poster boards in Building D are often easily covered by advertisements, and the posters in the hall have tears for no reason. After publishing the posters, wash the brushes, paint boxes, and clean the table. Take photos and save them in a timely manner.

#3.15 Consumer Rights Day Activity Summary Report (Part 2)#

On the occasion of the “3.15” International Consumer Rights Day, in order to gather the strength of all sectors of society and promote the vigorous development of consumer rights protection in Jiujiang City, Jiujiang Municipal Administration for Industry and Commerce and Jiujiang Consumer Rights Protection Committee Focusing on the theme of the Consumer Rights Protection Year of "Quality Consumption for a Better Life", seven activities were carried out to welcome the "3·15" International Consumer Rights Day, attracting more groups to participate, enhancing consumers' awareness and ability to protect their rights, and vigorously creating harmony, safety and civilization , green consumption environment.

First, the "March 15" International Consumer Rights Day on-site publicity and consultation service activities were carried out in the park;

Second, the application for the outstanding performance of last year's creation activity "Creating Safe Consumption" The operating entity of "Demonstration Store" was awarded the annual "Safe Consumption Demonstration Store" plaque and certificate;

Third, consumer education was carried out around the annual theme of "entering rural areas, entering communities, entering schools, entering enterprises, and entering scenic spots" In response to prominent problems such as the rural consumer market being flooded with counterfeit goods and poor rights protection channels, as well as elderly consumption and online consumption, we have integrated social forces and carried out extensive "quality consumption education in rural areas" through "delivering laws, knowledge and services to the countryside". "Rural Consumer Education Series";

Fourth, it is to conduct surveys and experience activities on public services, food safety, and tourism markets;

Fifth, it is to use the China Consumers Association The "i Rights Protection" App carries out recruitment activities for rural consumer rights protection volunteers;

Sixth, it is to continue to carry out the creation of "safe consumption demonstration stores" in the city;

Seventh, it is to be carried out in the city Complaint and settlement docking work will further unblock consumer rights protection channels, resolve complaints at the conciliation and mediation level, reduce consumer rights protection costs, and effectively safeguard the legitimate rights and interests of consumers.

#3.15 Consumer Rights Day Activity Summary Report (Part 3)#

In order to comprehensively enhance the company's brand image and further strengthen the protection of consumer rights, we will conscientiously do a good job in 20__ 3 . 15 International Consumer Rights Day publicity activities, in accordance with the requirements of the branch and __ Municipal Insurance Industry Association's "Notice on Carrying out the 20__ "3.15 International Consumer Rights Day" Publicity Activities, our company has made careful arrangements. The deployment, closely focusing on the activity theme of "Insurance, Better Life", with "Simplicity, Efficiency, Professionalism and Value" as the Tianan customer service brand, focusing on customer feedback and social concerns, launched a series of various forms of , effective publicity activities, the activities are now reported as follows:

1. Careful planning and careful deployment.

(1) In order to effectively protect the legitimate rights and interests of consumers, further improve service quality, and strive to create a consumer environment where the company is reassured and customers are satisfied, our branch has set the 20__ year "3" from the beginning of January this year. 15" publicity activities were included as one of the company's priorities in the first half of the year and were widely publicized, providing strong organizational and awareness guarantees for the activities and laying a solid foundation for the smooth development of the activities.

(2) Fully mobilize and conscientiously carry out the "3.15" publicity month activities. In accordance with the spirit of the notice of the branch office and the municipal industry association, our company divided the entire publicity activity into three stages. The first stage mobilized publicity and created an event atmosphere. In the second stage, each department implemented specific work, advocated the "three excellent" services of "excellent team, excellent service, and excellent quality", set up a general manager reception day and publicized and reported the acceptance of complaints during the "3.15" period. The third stage is to summarize the publicity activities. Due to effective measures and detailed arrangements, the publicity campaign was a complete success.

2. The activities are rich and colorful, and the special activities are colorful.

3. During the 15th event, a "Leadership Reception Day" activity will be carried out. Company leaders will be responsible for receiving customers in person to demonstrate the company's confidence and determination to safeguard consumer rights.

3. Carry out in-depth publicity and education activities of "customer first, integrity-based; strict deadlines, quality first; caring for customers, considerate compensation; convenient communication, highlighting personality, and professional services".

4. Produce unified publicity display boards and posters to display the company's good image;

5. Seriously do a good job in customer complaints, acceptance, and mediation. 3. The period of 15.15 is a time when consumer complaints are concentrated. In order to do a good job in accepting consumer complaints, our company will arrange dedicated personnel on duty on March 15 and 15 to accept customer complaints and consultations at any time. And achieve quick response and quick processing.

6. Carefully summarize and improve services.

In the future work, we will continue to further establish and improve the service system under the correct leadership and support of the head office, branches and industry associations, vigorously carry out the publicity of consumer rights protection laws and regulations, and pay close attention to consumer rights protection We will continue to expand the field of consumer rights protection services, strive to practice the core values ??of the industry of "keeping promises, taking risks, focusing on service, and complying with standards" to demonstrate our company's confidence and determination to "standardize operations and improve services" , and strive to promote our company to a new level in safeguarding the rights and interests of customers.

#3.15 Consumer Rights Day Activity Summary Report (Part 4)#

To warmly celebrate the __th "International Consumer Rights Day" and the promulgation and implementation of the "Consumer Law" 14 On the anniversary of the anniversary, the Deze Township Party Committee and the government organized industry and commerce and other relevant departments to closely focus on the theme of "Consumption and Responsibility" to carry out a series of publicity and consultation services and special rectifications such as publicity of laws and regulations, anti-counterfeiting and rights protection, publicity and implementation of "Consumer Rights and Interests" Protection Law, Product Quality Law, Food Hygiene Law, Tobacco Monopoly Law and other relevant laws and regulations, effectively exposed and cracked down on various illegal activities that harmed the rights and interests of consumers, effectively purified the rural market, and further Improved consumption environment. In accordance with the deployment of the "__ County 20__ "3·15" International Consumer Rights Day Publicity Consulting Service and Law Enforcement Activities Plan", on March 16, 20__, our township used Deze to rush to the streets during the day with the largest flow of people. At the crossroads of the country, we will carry out in-depth the 20__ "Consumption and Responsibility" theme and the "3.15 International Consumer Rights Day Publicity Consulting Services and Law Enforcement Activities". The activities are summarized as follows:

1. Unify understanding and strengthen leadership

The 3.15 activities are for consumer committees and functional departments at all levels to promote scientific and reasonable consumption concepts and promote " Consumer Law" and an important activity focused on cracking down on various illegal activities that harm the legitimate rights and interests of consumers. It is also an arduous political task. The China Consumers Association has identified "Consumption and Responsibility" as the annual theme for 20__, and requires local governments and relevant departments at all levels to do their best to provide publicity, consulting services and law enforcement activities to protect the legitimate rights and interests of consumers. In order to do a good job in publicity, consulting services and law enforcement activities with the theme of "Consumption and Responsibility" in 20__, further enhance our township's awareness of social responsibility, establish a responsibility system to protect consumer rights and interests, and comprehensively promote the construction of integrity, morality, harmony, and morality. The Zexiang Party Committee and the government took active actions. On March 14, 20__, they organized relevant stations such as industry and commerce, health, justice, and agriculture to hold special meetings to study and deploy this work and clarify the work content and responsibilities of each functional station.

2. Increase publicity and expand social influence

In order to ensure that the activities can be carried out in an in-depth, effective and smooth manner as planned, Deze Industrial and Commercial Office promptly requested instructions and reports from the party committee and government, and strived to win the support of the township party committee, The attention of government leaders and the support of all sectors of society mobilized all walks of life in the township to participate extensively and form a unified opinion. The relevant stations in Deze Township worked together to mobilize capable forces to carry out this activity. Promote laws and regulations such as the Consumer Law, Product Quality Law, Food Hygiene Law, Price Law, and Anti-Unfair Competition Law to guide consumers to consume scientifically and rationally. Disclose the behaviors that infringe on the legitimate rights and interests of consumers, especially the common and typical consumer fraud cases that infringe on the lives and health of rural consumers and are closely related to production and life, so as to encourage operators to standardize their business behaviors and increase consumer rights protection. Work intensity.

3. Implement measures and emphasize quality

In order to achieve the expected goals, under the guidance of the __ County Consumer Committee, the Industrial and Commercial Bureau and the careful organization of the Deze Township Party Committee and Government, More than 30 people from Deze Industrial and Commercial Office, Judicial Office, Police Station, Agricultural Science Station, Agricultural Machinery Station, Land and Resources Office, Tobacco Leaf Station, Health Center and other departments participated in this event. The publicity activities closely focus on the theme of "Consumption and Responsibility", starting from solving the most direct and practical interest issues that the people are most concerned about, widely publicizing laws and regulations, accepting consultation and complaints from the people, properly resolving social conflicts, guiding scientific and reasonable consumption, and enthusiastically Serve the people, establish the image of a people-friendly government, and promote the sound and rapid economic and social development of Deze. All relevant units should do a good job in organizing activities and ensure early planning, early arrangement and early action to ensure the quality of the activities. Relevant units across the township have carried out an in-depth series of special actions to combat counterfeiting and protect rights according to their functional divisions. The government dispatched more than 30 law enforcement officers and 11 motor vehicles to conduct surprise inspections of food, cigarettes, alcohol, medicines, agricultural supplies and other commodities closely related to consumers.

IV. Activities and Achievements

In order to ensure that this activity is carried out in-depth and effectively, starting from the beginning of March, personnel from relevant functional stations across the township formed three special inspection teams to conduct inspections. The market continues to be rectified.

First, the special food safety inspection team conducted a dragnet inspection of food safety in the entire township and seized more than 2,000 bags of various "three noes" snacks and instant noodles; second, the special inspection team focused on anti-counterfeiting agricultural inputs such as crop seeds and fertilizers. A comprehensive inspection was conducted on relevant business operators in the jurisdiction, and 120 kilograms of expired seeds were detained in accordance with the law; third, a special inspection team for weights and measures was established to inspect the weights and measures in the market one by one, and a handful of unqualified hand scales were confiscated in accordance with the law; fourth, an on-site consultation service station was established to On-site acceptance of consumer complaints and reports, on-site explanation of counterfeit goods (especially food, agricultural supplies, agricultural machinery and equipment) and consultation services through comparison of genuine and counterfeit goods, so that the general public can fully understand "3·15" activity meaning. During the event, industrial and commercial law enforcement officers, heads of various departments, and relevant staff have been on site to answer the masses’ inquiries in detail. Throughout the event, more than 6,500 promotional leaflets were distributed, 4 promotional slogans were hung, and more than 260 people's inquiries were answered on-site, attracting more than 1,100 people to participate in the event, further improving the healthy consumption, rational consumption, and The awareness of scientific consumption and the awareness of safeguarding one's own legitimate rights and interests can also effectively deter all kinds of illegal activities of manufacturing and selling counterfeit goods and commercial fraud.

Protecting the legitimate rights and interests of consumers is the common responsibility of the whole society. Deze will mobilize the whole township to continue to protect the legitimate rights and interests of rural consumers, promote consumption harmony, social harmony and local economic development. Good and fast development.

#3.15 Consumer Rights Day Activity Summary Report (Part 5)#

On March 15, the district and municipal bureaus’ monopoly work requirements were organized in conjunction with Hanjiang Public Security and Industrial and Commercial Departments. a series of activities. The activities include relevant legal publicity, authentic and fake cigarette identification services, on-site consultation, illegal cigarette destruction, etc. Various activities closely followed the theme of the "3.15" activity and achieved obvious results.

1. Leaders pay attention and are well prepared.

Since the beginning of March, our bureau has started planning and established a 3.15 activity management office with Director Cai as the team leader. It coordinated with other units and departments, arranged a detailed planning schedule, and Supervise the implementation of a series of activities.

2. Strong organization and high activity satisfaction.

1. Publicity activities. In order to improve consumers' legal awareness and self-rights protection awareness, the __ District Bureau has set up a legal publicity and consultation point at the entrance of the office building to provide consumers with on-site answers to questions about tobacco monopoly laws and regulations, explanations on the identification of genuine and fake cigarettes, acceptance of complaints, and consulting services. Improve the general public's awareness of self-rights protection and create a good social atmosphere for combating cigarette counterfeiting.

2. Counterfeit cigarette destruction activities. The district bureau, together with the district public security department, conducted centralized and public destruction of illegally produced tobacco monopoly products seized in the previous year in the suburbs of Wutang Town to further deter cigarette illegals. This event provided on-site consultation services to more than 300 people, distributed more than 800 "Monopoly Reporting Leaflets", and publicly destroyed 2,356.3 cigarettes of 21 varieties and specifications seized illegally produced cigarettes, and 1,640 kilograms of shredded tobacco.

3. Activity effects

At the event location, due to our bureau's full preparation, there was an endless stream of people coming to our bureau's publicity point. Our bureau's exclusive sales staff provided authentic and fake identification, Publicity is also done its due diligence. This event is of great significance in strengthening tobacco market supervision, protecting the legitimate rights and interests of consumers, and effectively safeguarding the interests of the country and consumers.

#3.15 Consumer Rights Day Activity Summary Report (Part 6)#

To promote the annual theme of "Consumption and People's Livelihood" proposed by the China Consumers Association and promote the in-depth protection of consumer rights To carry out, the Consumers Association of our district, in accordance with the deployment and requirements of the China Consumers Association, the Provincial Consumers Association, and the Municipal Consumers Association, unifiedly organized and carried out the "3·15" International Consumer Rights Day on March 15 this year within the district. The commemorative activities are rich in content, diverse in form, and massive, and have achieved good social effects. The summary report is as follows:

1. Careful organization, careful deployment, leaders at all levels attach great importance

The commemoration of the "315" activity is the key work of the Consumers Association throughout the year, so all regions in the district The branch attaches great importance to this work. In order to carry out this year's "3·15" activities, the District Consumers Association held a coordination meeting of the Standing Council and relevant departments to make arrangements for the district's commemorative activities, and issued the "About Carrying out the Commemoration of "3·15" International Consumer Rights Notice of daily activities.

In order to enhance the effect of the activities and expand social influence, this year the Consumers Association of the region closely focused on the idea of ??socialized rights protection, united relevant departments and parties to jointly carry out activities. First, the Consumers Association made a special report on the event arrangements to the local party committee and government, and gained the attention and support of leaders at all levels. The association pays close attention to the "3·15" commemorative activities. During the commemorative activities, it held meetings of the Board of Directors, Standing Council, functional department coordination meetings and relevant industry associations and enterprise liaison stations to study activity plans, strengthen communication and coordination, and obtain Support and collaboration from relevant departments, industry associations, and enterprises. Combining their own functions and characteristics, they publicize laws and regulations to consumers, provide consumers with consumer knowledge, guide consumers to consume scientifically and rationally, and have done a lot of in-depth and detailed publicity and consulting services. For example, each Consumers Association branch jointly held a large-scale publicity and consultation on-site meeting with relevant departments, and the Industry and Commerce Bureau increased the intensity of publicity and reporting. The third is to give full play to the role of relevant experts and "March 15" volunteers. Carry out a comprehensive survey on "Consumer Rights Protection Focus" in rural areas (urban-rural fringe areas), and use the survey results as a basis for industry and commerce and other functional departments to strengthen targeted supervision and optimize rural consumer services.

2. Carry out various forms of publicity and consultation activities around the theme of "Consumption and People's Livelihood"

In this year's "315" commemoration activities, all consumer association branches in the region generally With the theme of "Consumption and People's Livelihood" as the main line, the theme of the year is discussed through various conferences and various forms are used to publicize the theme of the year, making the theme of "Consumption and People's Livelihood" well-known to every household and deeply rooted in the hearts of the people, promoting the in-depth protection of consumer rights and interests. carry out.

Through the launch of a series of publicity activities, some consumer laws and regulations have become more deeply rooted in the hearts of the people, and the legal concepts and rights protection awareness of the majority of consumers have been further enhanced. Advocating standardized operations and creating a good consumer atmosphere have become the common sense of all sectors of society. .

#3.15 Consumer Rights Day Activity Summary Report (Part 7)#

In order to further promote the concept and atmosphere of a harmonious society of honesty and trustworthiness, and enhance the integrity of the city's enterprises and self-employed businesses in honest management awareness, maintain market transaction and consumption safety, create a safe consumption environment for consumers, carry out in-depth publicity activities for the 20__ "315 International Consumer Rights Day", vigorously promote the modernization of the consumer rights protection system and capabilities, and closely focus on the 20__ "Hand in Hand**" The theme of the year is to "enhance social governance and enjoy consumption", actively build a new pattern of human rights protection and social governance, and strive to create a new situation for consumer rights protection. The Shaoguan Municipal Consumer Council and the Shaoguan Municipal Industrial and Commercial Bureau have done a series of publicity and commemorative work during the "3.15" period. Now The summary is as follows:

1. Earnestly carry out publicity activities for the new Consumer Law and related supporting regulations

Make full use of newspapers, television, radio stations, the Internet and other media, as well as carry out publicity consulting services and We will widely publicize the new Consumer Law and the Measures for Spot Inspection of Commodity Quality in the Circulation Area, the Measures of the Industrial and Commercial Administration Department for Handling Consumer Complaints, and the Infringement of Consumer Rights by sending the law to rural areas (communities), enterprises, and campuses. Punishment Measures and other supporting regulations publicity work, actively publicize the main results of the first anniversary of the implementation of the new "Consumer Law", enhance the attention and recognition of the implementation of the new "Consumer Law" by the whole society, and further create a platform for the whole society to learn the new "Consumer Law" 》 and a good atmosphere of supporting regulations, while protecting the legitimate rights and interests of consumers.

2. Convene a press briefing meeting for the “3.15” publicity event

Strengthen collaboration with relevant departments and invite municipal television stations, radio stations and other online media to hold a press conference before March 15 The "3.15" publicity event press briefing, which focuses on consumer rights protection and also covers the functional business of the industrial and commercial departments, strengthens the work status and in-depth reporting of the Consumer Council and the industrial and commercial departments on consumer rights protection, allowing consumers, operators and other The general public can fully enjoy relevant public information resources.

3. Organize and carry out the "3.15 International Consumer Rights Day" publicity and commemoration activities

In order to commemorate the "3.15 International Consumer Rights Day", implement the China Consumers Association's "Work Together ***" On March 15, 20__, the Shaoguan City Consumer Council and the Shaoguan City Industry and Commerce Bureau held a large-scale on-site publicity and consultation event at the Love Plaza on Centenary East Street, Shaoguan City.

Lin Pingjie, deputy director of the Municipal People's Congress, Wang Weiyang, deputy mayor, Li Xiaolin, executive deputy department of the Propaganda Department of the Municipal Party Committee, Ou Xinquan, director of the Municipal Industry and Commerce Bureau and other leading comrades came to the site to participate in the activities, guide the work, and made important speeches; 26 government functional departments and social organizations , lawyer representatives participated in the event, and set up points to provide legal and regulatory consultation to the general public; the event site was the 20__ "Consumer Rights Protection Star", the 20__ "Integrity Unit" representatives, and the 20__ "Genuine Product Commitment" unit Award plaque and certificate.

On-site activities include performing arts performances, displaying counterfeit and shoddy goods, giving prizes and quizzes on consumer rights protection knowledge, providing legal and regulatory consultation to the public, accepting consumer complaints on-site, and immediately investigating and handling illegal activities such as counterfeit and shoddy goods. form, disseminate scientific consumption concepts and consumer safety knowledge to consumers, improve consumers' legal awareness and rights protection awareness, advocate enterprises' honest and trustworthy operations, attach importance to product and commodity quality, attach importance to corporate reputation, attach importance to consumer rights, and call for the protection of consumption The legitimate rights and interests of the public are the common responsibility of the whole society, and we must create a strong and harmonious "3.15" festival atmosphere. More than 5,500 promotional materials on various laws and regulations were distributed to the public at the event, and 28 consumer complaints were accepted on site. During the event, the Municipal Anti-Piracy Office, Municipal Food and Drug Administration, Municipal Finance Bureau and other functional departments jointly investigated 7 batches of imported frozen products from no legal sources that were seized at the eastern suburbs landfill of Shaoguan City since 20__*** 13,408 pieces (approximately 180 tons) were disposed of harmlessly.

4. Open special columns on public media platforms for publicity

Use Shaoguan People's Voice Network as a platform to interpret in detail the theme of this year's "Work Together to Govern and Enjoy Consumption" event. To commemorate the "315 International Consumer Rights Day" and the first anniversary of the implementation of the new Consumer Law, interpret and publicize the "Penalty Measures for Infringement of Consumer Rights and Interests", issue consumer warnings, publish typical rights protection cases, and display the good image of some outstanding companies, to provide the general public with Consumers send their rights protection knowledge, enhance their rights protection vision, and further guide consumers to consume scientifically and safely. A special 315 page was opened in "Shaocheng Weekly" to solemnly celebrate the 20__ Shaoguan City 3.15 "Join Hand in Governance and Enjoy Consumption" themed promotion event, and publish a list of congratulatory units, and introduce the new "Consumption Law" in the column Various highlights and differences from the old "Consumer Law" are also published. The corporate culture of each of the "Top Ten Honest Enterprises in the Industry" (candidates) in 20__ is also published.

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