To whom should the work order be sent to Xi'an 12345 if the factory building collapse in Xixian Airport New City is reported?

Article 1 The telephone service platform shall uniformly accept all kinds of citizens’ appeals, and an electronic work order shall be formed for each appeal, which shall be directly saved or transferred to the next step for processing.

Article 2 The telephone service platform can directly reply to citizens that they will not accept matters that are not within the scope of acceptance. At the same time, it will guide citizens to report to relevant departments and form a work order for direct storage.

Article 3 The telephone service platform shall directly respond to matters within the scope of acceptance that can be answered based on the knowledge base system and other effective channels, and form a work order and save it directly.

Article 4 For matters that cannot be answered directly within the scope of acceptance, the telephone service platform shall form a work order and transfer it to the undertaking unit through the 12345 government service hotline system (hereinafter referred to as the hotline system), and at the same time, by telephone, Notify the organizer by fax, text message, etc.

Article 5 The Supervision Center shall review the work orders that need to be transferred, and distribute the work orders in accordance with the principle of combining territoriality with functions and the requirement of "whoever is in charge is responsible".

Article 6 The undertaking unit shall receive the transferred work orders from the 12345 hotline system, and directly handle the work orders within the scope of the department's functions or hand them over to the subordinate undertaking unit for processing.

Article 7 Starting from 0:00 on the day after the work order is distributed (postponed on holidays), the undertaking unit shall handle the transferred matters according to the prescribed time, and directly respond to the citizens with the results, and at the same time call the 12345 hotline The system provides feedback.

Article 8 The undertaking unit shall handle consultation matters within 3 working days; and handle requests for help, suggestions, complaints and reports within 7 working days. For work orders involving emergencies, the undertaking unit shall go to the site to handle work orders within 2 hours after receiving notifications such as calls and text messages from the telephone service platform (except for force majeure situations such as regional natural disasters), and respond to citizens within 3 working days.