What if Huawei's mobile phone plugs in headphones and doesn't respond to the sound?

If the headset icon is not displayed when your phone is plugged into a wired headset, and the sound is coming from the speaker, please try the following methods:

1. If non-standard one-to-many wires are used or the earphone patch cord may be incompatible with the mobile phone, the earphone will not be recognized; It is recommended that you use a standard earphone jumper and make sure that the earphone is fully plugged in.

2. If a TYPE-C to 3.5mm adapter is used, please ensure that the adapter is normal and all connectors are fully inserted.

3. If you use third-party headphones (not Huawei headphones), please consult the seller to confirm whether the headphones are American CTIA interface (LRGM line sequence). Huawei mobile phones do not support national OMTP interface (LRMG line sequence) headphones.

4. Try to connect headphones or connect your headphones to another mobile phone. If only your earphone doesn't work, there may be something wrong with it.

If your mobile phone is still abnormal, please contact Huawei's customer service hotline (950800), or back up the data in advance (third-party applications such as QQ and WeChat need to be backed up separately), and bring relevant purchase vouchers to the nearby Huawei customer service center for more help.

Tip: When using headphones, the bell and alarm clock will be played from the speaker and headphones at the same time. Please use it normally.

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