Big V exposed the restaurant owner’s apology late at night. Is the owner’s apology really sincere?

I think this apology is not necessarily an apology because someone is smoking in the store, but more likely because I feel aggrieved that I failed to serve the customers well, so I apologized to the celebrity. However, the store was sincere when it apologized. After all, the Internet is so developed now that many young people who go out to eat will go to various APPs in advance to search for what they want to eat, and everyone’s evaluation of the restaurant. If the evaluation is not good, then except for some people who are deliberately trying to attract attention, Bloggers who choose a particularly poor store to offend their fans will rarely go there. Businesses like restaurants and restaurants are not doing well this year. If an apology can make a big V forgive him, prevent netizens from writing bad reviews, and make more people have a good impression of his store, then apologize.

Let’s first tell what happened: First, on August 25, 2020, a big V went to the restaurant to eat. While eating, he found someone smoking at the next table. The big V chose to be patient, but later he was choked and started trying to talk to the neighbor. After failing, he went to the shop owner. Unexpectedly, the boss did not ask the other party not to smoke, but just said it was not painful. You can only ask the other party to smoke less, and you can't control if they smoke too much. Later, the big V pointed out that smoking indoors is illegal, and he was directly scratched by the other person. Afterwards, the big V posted the incident on Weibo, and many netizens went to write negative reviews about the store, and some even made harassing phone calls to the boss. Afterwards, the proprietress of the store apologized to the big V at 3 a.m., and the big V also expressed his understanding.

Since then, the store has posted a large number of signs in the store stating that smoking is prohibited in the store and smoking is fined. At this point, the matter comes to an end.

From the boss's words, we can see that the boss is really aggrieved. After all, it is a small shop that has not received so much attention in more than ten years. It relies on relatives and friends to support it and feels at ease. Those who work in restaurants all said that the boss actually did not take the customer smoking in the store seriously, because they felt that it was the customer who helped me support my store, and it was normal for him to smoke in my store.

But after being exposed, they received unprecedented attention and malicious abuse. I think they may not feel that it is wrong for a customer in the store to smoke, but that they feel that it is wrong for them not to serve another customer well.

Similarly, posting signs prohibiting smoking in the store may also be because a large number of potential customers are dissatisfied with people smoking in their stores. In order to serve more customers, they choose to ban smoking, so I think her The apology must be sincere, but it is not necessarily an apology for someone smoking, but more of an apology for your own service.