14 "management stories", all of which speak to the essence!

1. The boy mowing the grass

A boy who mowed the grass for others called a Mrs. Chen and said, "Do you need to mow the grass?" Mrs. Chen replied, "No, I already have a mower." The boy said, "I will help you pull out the weeds in the flowers." Mrs. Chen replied, "So did my lawn mower." The boy added, "I'll help you cut the grass flush with the periphery of the aisle." Mrs. Chen said, "The person I invited has done it, too. Thank you. I don't need a new mower." The boy hung up the phone. At this time, the boy's roommate asked him, "Aren't you mowing grass at Mrs. Chen's? Why are you calling this number? " The boy said, "I just want to know how well I did!" " .

Enlightenment

This story reflects the first thought of ISO, that is, focusing on customers and constantly inquiring about customers' evaluations, so that we can know our strengths and weaknesses, and then develop our strengths and avoid weaknesses, improve our work quality and firmly grasp customers.

This is also an example of the practical application of the idea of "continuous improvement" in Article 6 of the Eight Principles of Quality Management. Can each of our employees do some continuous improvement in combination with their own jobs?

All employees can satisfy customers. For marketers, this can get customers with high loyalty. For each of our employees, only by always paying attention to our "customers (clients)" can the quality of our work be continuously improved.

This is also a communication problem. It's really hard for a person to get a fair and objective evaluation. Does this story provide us with a good method?

most of the time, quality is passive, just continuing the mode of solving problems after problems appear. If you can actively find and solve problems, that is the perfect quality management mode. This also shows the essence of a quality manager.

everything belongs to those who make preparations every day. Don't just think that it will rain in the sky. It's impossible. Think with your brain and do it with your hands. Prevent things that shouldn't happen in advance and nip bad defects in the bud. We should always firmly believe that "risks can be prevented and defects can be prevented"!

2. The true story of parachutes

This is a true story between the US Air Force and parachute manufacturers in the middle of World War II. At that time, the safety of parachutes was not perfect. Even after the improvement of manufacturers' efforts, the yield of parachutes produced by parachute manufacturers has reached 99.9%. It should be said that this yield is difficult for many enterprises to achieve even now. However, the US Air Force said No to this company, and they demanded that the qualified rate of parachutes handed in must reach 1%. So the general manager of the parachute manufacturer made a special trip to the flight brigade to discuss this matter and see if this level can be lowered. Because the manufacturer thinks that it is almost perfect to reach this level, there is no need to change it. Of course, the US Air Force flatly refused because there was no discount on quality. Later, the military demanded a change in the method of quality inspection. That is, from the parachutes delivered by the manufacturer a week ago, randomly select one, and let the person in charge of the manufacturer equip himself and jump off the fuselage in flight. After the implementation of this method, the defect rate immediately became zero.

Enlightenment

Kōnosuke Matsushita, a Japanese business god, famously said, "For a product, it is either 1 points or points." Any product, as long as there is the slightest quality problem, means failure. Many people often have a "similar" mentality when doing things. Even if the requirements put forward by leaders or customers are reasonable, they will feel that the other party is critical and dissatisfied!

We should maintain a refined attitude and a rigorous and meticulous work style when dealing with product quality. Put yourself in a consumer's shoes. What does it taste like if you eat a hair in the steamed bread made of yeast? Maybe we will think that there is only one hair in 1 thousand (or 1 billion) bags of yeast, so there is no need to make a fuss. But for us, it is one in 1,, and for consumers who eat hair, it is 1%. Imagine that if the success rate of something is only 99.9%, there will be 2, incidents of drug mismatching every year; Every year, 15, babies are born with the wrong arms; There are 5 cases of wrong operation every week; There are 2 letters posted incorrectly every hour. After reading these data, we certainly hope that all people in the world can achieve 1% in their work. Because we are producers and we are also consumers.

3. The story of an old carpenter building a house

An old carpenter was preparing to retire. He told his boss that he would leave the construction industry and go home to enjoy family happiness with his wife and children. The boss was reluctant to let his good worker go and asked him if he could help build another house. The old carpenter said yes. However, everyone can see later that his heart is no longer at work. He uses soft materials and inferior materials, but produces rough work, so his workmanship is very rough and his craftsmanship is even more sloppy. When the house was built, the boss handed him the key to the gate. "This is my retirement gift to you." He was dumbfounded with shock and ashamed. If he had known that he was building a house for himself, how could he have done this? Now he has to live in a shoddy house!

Enlightenment

Undeniably, the old carpenter used to be an excellent talent and created a lot of wealth for the company, but he didn't do his job well at the last moment and forgot his duties at his own risk.

As an employee, the responsibility comes first, and you should always take your work seriously, and finish it well. Only in this way can we bring more profits to the company, and of course we will get rich returns.

there are always ways to improve quality.

there is no discount on quality.

Our life is also like building a house. If we casually "build" our own life, we will not take active actions, but deal with it passively, refusing to strive for perfection in everything and failing to do our best at critical moments. By the time we realized our situation, we were already trapped in the inferior "house" we built.

Think of you as the carpenter. Think about your house. Every day, you knock in a nail, add a board, or erect a wall. Use your wisdom to build it well!

4. The story of the telephone booth

When China's college students studying in Germany saw that the Germans were rigid and inflexible, they deliberately played tricks on them. College students marked the words "male" and "female" on two adjacent telephone booths, and then hid in the dark to see what the "die-hard" Germans would do. As a result, they found that all the people who called the telephone booth entered the pavilion where they should have entered without complaint, just like seeing the toilet sign. For a while, the "women's pavilion" was idle, and the "men's pavilion" would rather queue up than move to the "women's pavilion". Our college students are so surprised that they don't know why the Germans "stay" here. In the face of college students' questions, the Germans shrugged calmly and said, "aren't rules just for people to abide by?"

Enlightenment

German stereotypes can make us laugh happily for three days in a row, and their seemingly reasonable explanations are enough to make some "domestic talents" who have always ignored the rules laugh their teeth off. But how long have we been ignoring the rules while laughing and laughing? We are always wise to think that those who are willing to be bound by rules are not only "stubborn" but also "simple". The rules are dead, but people are alive. Why should the living be trapped by the dead rules? It is precisely because of this that we will lag behind others for many years.

5. The story of the young monk ringing the bell

There was a young monk who rang the bell in a temple. According to the regulations of the temple, he must ring the bell once every morning and once every evening. After half a year, the young monk felt that the work of ringing the bell was extremely simple and bored. Later, I simply "be a monk for a day and hit a bell for a day." One day, the abbot of the temple suddenly announced that he would be transferred to the backyard to chop wood and carry water, because he was not qualified to knock the bell. The young monk felt strange and asked the abbot, "Isn't the clock I hit not on time and loud?" The abbot told him, "Your bell is ringing loudly, but the bell is vague and weak, because you don't understand the meaning of ringing it in your heart." The bell is not only the criterion of the temple's work and rest, but more importantly, it awakens the obsessed beings. Therefore, the bell should not only be loud, but also round, vigorous, deep and distant. If there is no clock in one's heart, there is no Buddha; If ungodly, how can he play the role of ringing the bell? " After hearing this, the young monk was ashamed, and then he devoted himself to cultivation and eventually became a famous monk.

Enlightenment

The host in this story made a common-sense management mistake. The result of "being a monk for a day and bumping into a bell for a day" was caused by the host's failure to announce the work standards in advance. If the young monk knew the standard and importance of ringing the bell on the day he entered the temple, he would not be removed from his post because of slacking.

Work standards are the behavior guide and assessment basis for employees. Lack of work standards often leads to the inconsistency between the efforts of employees and the overall development direction of the company, resulting in a lot of waste of human and material resources. Because of the lack of reference, employees tend to form complacency after a long time, leading to slack work. Working standards should be digitized as far as possible, linked with assessment, and pay attention to operability.

since you have a work standard, you should implement it well, don't discount it, and don't wait until the leader thinks you are not qualified for the job before you regret it!

Training in companies, departments and positions is very important. In order to let employees know what to do, it is necessary to set standards and make good training!

leadership-please pay attention to the system and training, so as to cultivate employees, so you don't need to be so busy.

employees-please abide by the rules, so as to be competent for the work, and you won't be dismissed for slacking.

6, Bian Que on medicine

King Wen of Wei asked the famous doctor Bian Que, "Your three brothers are all good at medical skills. Which one is the best?" Bian Que replied, "The eldest brother is the best, the middle brother is the second, and I am the worst." King Wen was surprised and asked, "You are the most famous. Why is your eldest brother the most skilled?" Bian Que said with shame, "I treated Bian Que when he was seriously ill. Most people have seen me perform major operations, such as putting needles on meridians to bleed blood and applying drugs on the skin, so I thought my medical skills were brilliant and my fame spread all over the country. My brother treated the disease at the beginning of his illness. Most people think that he can only cure minor ailments, so his fame is limited to his own village. And my eldest brother treated the disease before the onset of the disease. Because most people don't know that he can eradicate the cause in advance, he is considered to be average, but in the opinion of medical experts, he is the highest.

Enlightenment

The above "illness" can be understood as "quality accident". Being able to eliminate quality accidents before the onset of "illness" is the "good person".

to prevent quality accidents, we should start with "minor ailments". That is, to prevent problems before they happen. Post-event control is not as good as post-event control, and post-event control is not as good as pre-event control.

rewards should be given to those who successfully handle the quality accidents that have occurred, and at the same time, rewards should be given to those who prevent the quality accidents.

quality management is like a doctor's treatment. We should not forget to consolidate the foundation when treating the symptoms. Many enterprises hang the slogan that "quality is the life of the enterprise", but in reality there is a misunderstanding of quality management of "treating the headache and treating the foot".

The phenomenon of "emphasizing results over process" is caused by the following reasons: the result controller is recognized by employees and leaders because of correcting management errors; The unknown process controller is not easy to attract the attention of employees and leaders. In the end, managers enjoy superficial articles, but stay away from preventive pre-control and in-process control.

how to improve the execution of pre-control and in-process control? First of all, there should be a strong sense of quality management in the whole process from top to bottom. Secondly, each link has formulated detailed quality management standards. Thirdly, use performance appraisal to change the unfavorable situation of the company. Fourth, customers and employees are the best quality improvers.

7. Kangaroo and Cage

One day, city zoo found that the kangaroo had escaped from the cage, so he held a meeting to discuss it and agreed that the height of the cage was too low. So I decided to raise the height of the cage from 1 meters to 2 meters. As a result, the kangaroo was found outside the next day, so I decided to raise the height to 3 meters again. I didn't expect to see all the kangaroos running outside the next day, so the administrator was so nervous that he decided to raise the height of the cage to 1 meters. One day the giraffe and some kangaroos were chatting, "Do you think this man will continue to raise your cages?" Asked the giraffe. "It's hard to say." Kangaroo said, "If he keeps forgetting to close the door!" "

Enlightenment

This is a typical example of putting the cart before the horse. They are not going to eliminate the root cause-"closing the door", but to raise the "cage."

if you don't find the root cause of the quality problems, you will never be able to eliminate them. At the same time, it will also increase the cost of enterprises-"heightening the cage".

So, as quality people, we should always ask ourselves, "Is our kangaroo cage closed?"

8. Remind yourself

An old lady sat by the road and looked at a high wall not far away, always thinking that it would collapse soon. When she saw someone walking towards the wall, she kindly reminded me, "That wall is going to collapse, so stay away." The person who was reminded looked at her puzzled and walked grandly along the wall. The wall did not fall down. The old lady was very angry: "Why didn't you listen to me? ！” Someone came again, and the old lady gave advice. Three days passed, and many people walked over the wall without being in danger. On the fourth day, the old lady felt a little strange and disappointed. She couldn't help but go to the foot of the wall and watch it carefully. However, at this time, the wall fell down and the old lady was buried in the dust and masonry, and she died.

Enlightenment

It is easy to remind others, but sometimes it is more difficult to remind yourself.

A wall that is about to fall down will always fall down. Don't take any chances.

the same is true for quality work. We should always be alert to the risks in quality management, not only reminding others from time to time, but also warning ourselves from time to time. At the same time, the best way to improve and eliminate risks is to have a sense of crisis and solve them as soon as possible. Otherwise, once the risk breaks out, it will hurt not only the company, but also yourself.

9. Heaven

A good Christian wanted to see the difference between heaven and hell after he died, so the angel took him to visit hell. A table full of delicious food appeared in front of them. Life in hell is not bad. "Don't worry, you keep watching." After a while, I saw a group of scrawny and hungry ghosts filing into their seats. Everyone has a pair of chopsticks more than ten feet long in their hands. However, because chopsticks are too long, everyone can get them in the end, but they can't eat them ... When they come to heaven, the same scene, the same table full of delicious food, everyone also uses a pair of chopsticks more than ten feet long. The difference is that people around eating, they feed each other food, so everyone has a good time. <