Legal provisions on seven-day unreasonable return and refund of online shopping

The 7-day no-reason return rule means that the consignee can choose to return the goods as long as they are not satisfied from the time the express mail is signed, but the prerequisite is that the goods can only be returned for reasons other than the quality of the goods, and the secondary sales of the goods will not be affected. Except for special goods, online shopping goods have no reason to return within 7 days from the date of arrival. The 7-day unconditional return law stipulates that if the purchased goods have no quality problems, the rules of unconditional return are not applicable. If there is any quality problem, you can ask for a refund within seven days. However, for those who buy goods through the internet, telephone, television, etc. Consumers have the right to return goods for seven days without reason, except for goods that cannot be returned according to the Consumer Protection Law. According to Article 25 of the Law on the Protection of Consumers' Rights and Interests, if an operator sells goods by internet, television, telephone or mail order, consumers have the right to return them within seven days from the date of receipt of the goods, without giving reasons, except for the following goods: (2) Fresh and perishable; (3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online; (4) newspaper delivery. In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason. The goods returned by consumers shall be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer; To sum up, in order to attract buyers, many shopping websites will write slogans on their own websites to support 7-day return without reason. For the purchased goods, if there is no quality problem, the rule of unconditional return is not applicable. If there is any quality problem, you can ask for a refund within seven days. Legal basis:; Chapter II Consumer Rights Protection Law

Article 7. Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.

Article 8. Consumers have the right to know the real situation of the goods they buy or use or the services they receive. Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.

Article 9. Consumers have the right to choose their own goods or services. Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services. Consumers have the right to compare, identify and choose their own goods or services.

Article 10 Consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.