How long is the training period for State Grid power supply window personnel?

In order to effectively implement the relevant requirements of the State Grid Corporation of China's "Building Culture, Strengthening Team, and Building Quality" power supply service improvement project, enhance the professional quality of the workforce, further improve the power supply service level of window practitioners, and truly achieve internal strong quality , For the purpose of building an external image, starting from September 3, Neijiang Electric Power Bureau organized all power supply service personnel at windows in various cities to carry out a business skills and quality training.

This training was organized by the education and training center of the bureau, and the marketing department actively cooperated with the implementation. Mr. Ye Fei, chairman of Xiamen Insijie International Development Agency, was specially invited to teach in person. The training was divided into two phases, each lasting three days. A total of 100 city window personnel from the Customer Service Center and Weiyuan, Zizhong and Longchang Power Supply Bureaus participated in the training. Based on the principle of starting from reality, the training content mainly includes the calculation of electricity invoices, application of electricity regulations, service brand awareness, power supply service etiquette, customer psychological guidance, service communication skills, and customer objections that are often involved in the daily work of window practitioners. Complaints, emergency handling of complaints and other knowledge points, and organized an examination for all trainees before the end of the training, fully achieving "examination to promote learning and effective improvement".

Teacher Ye Fei and the bureau’s internal trainer Sun Bichun used vivid cases, lively and interesting interactive activities and superb teaching skills to teach the students various business knowledge and necessary skills for power supply business window practitioners. Prepare skills. The effective combination of on-site interaction and practical exercises made the training fully entertaining, allowing students to complete the learning of all knowledge points in a pleasant atmosphere. The trainees felt that the content of this training was very practical. It not only solved the problems encountered in daily work, but also allowed them to deeply understand the connotation of high-quality power supply services and better master high-quality service skills. He said that in the future work, he should effectively standardize personal speech and behavior, master service skills, better demonstrate personal qualities and corporate image, and do his part to comprehensively improve the company's high-quality service level.

Training experience

Through this training, my soul inevitably had another ripple. I felt a lot and benefited a lot. Although I have participated in many trainings on quality service before, I always felt that I could not learn much and did not use it much. This time, Teacher Ye Fei brought us new service concepts and techniques. Starting from aspects such as efficient communication skills, problem-solving abilities, and standardization of service processes, we sorted out the service processes, taught service techniques, and analyzed typical cases. Class Notes

The newly established on-site tutoring in the business hall provides detailed guidance and explanations on the daily work of our business hall from a practical and nuanced perspective, which I feel has benefited a lot. How to hold a good morning meeting, how to do daily inspections of the business hall, how to learn to smile at customers... In fact, these are what we do every day, but we don't know how to improve and utilize them. After Teacher Ye's advice, Only then did I realize that the morning meeting can be so lively, the inspection of the business office should be so meticulous, and a sincere smile is the key to service.

The two days of training passed quickly. The best learning result is to apply what you have learned. I believe that you will make good use of the knowledge you have learned to solve the problems you encounter in your daily work. Build a better future for yourself.

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Time flies, and the training life at the State Grid Technical College is coming to an end. Looking back on these five months, I feel a lot of emotion. Five months ago, with a vision, a surprise, and more of a desire for new knowledge, I entered the State Grid Technology Institute and began a five-month training life. In accordance with the requirements of the State Grid Corporation of China, this training adopts a closed, quasi-military management model. The training content focuses on skill operations and is highly targeted and practical. Nearly a thousand students from all over the country have formed this temporary family. In just five months, the seasons have changed, knowledge has been accumulated here, and friendships have taken root and sprouted.

As a recent employee participating in this training, I know that this opportunity is hard-won, and I am very grateful to Hubei Electric Power Company and my unit, Shiyan Power Supply Company, for providing me with such an opportunity. We will cherish hard-won training opportunities, firmly establish the concept of lifelong learning, and complete the transformation of life roles as soon as possible.

When we first arrived in Jinan, we were greeted by a week of military training.

I thought that after saying goodbye to school, there would no longer be such strict military training, but the facts tell us that entering an enterprise also requires serious discipline, especially the "paramilitary management" proposed by the State Grid Corporation of China, which requires us to have the same style as the army. , use the formal behavior of the military to require our work to comply with orders and prohibitions. Although the one-week military training was very hard and the weather was extremely bad, we all experienced the joy of it. Colleagues from all over the country got to know each other very well after this military training. One week of military training made me realize how easy it is for people to grow in adversity, and it also made me realize how hard it is to do things in a repressive environment. Military training also increases the training of our living habits. We need to get up and go to bed on time every day, go to drills on time, and place daily necessities neatly as required. Good living habits are the guarantee of a person's success, and good character is the foundation of a person's success. Ability is a necessary condition for a person's success.

Training process:

The training started from the corporate culture of State Grid Corporation. In the past, our understanding of State Grid Corporation was limited to knowing that State Grid Corporation was the largest public utility company in China. This time, I systematically studied the corporate culture of the State Grid Corporation of China and gained a comprehensive and profound understanding of the State Grid Corporation of China. The State Grid Corporation of China is an important state-owned enterprise related to national energy security and the lifeline of the national economy. It takes the construction and operation of power grids as its core business and undertakes It has the basic mission of providing safe, economical, clean and sustainable power supply for economic and social development. 1 company, 26 provinces, 1.5 million employees, the latest Fortune 500 ranking No. 8, the world's largest public utility company. This is the most direct understanding of the State Grid.

State Grid Corporation of China regards its corporate purpose, corporate spirit, corporate philosophy and striving direction as its core values, and clearly declares the value orientation that the company follows for the country, power customers, partners, employees and society. and value judgments. Core values ??are the soul of State Grid Corporation of China’s corporate culture and the source of power for its survival and development. The promulgation of core values ??marks that State Grid Corporation of China, as a large state-owned backbone enterprise, is entering a period of rapid development, and plays an important role in guiding and promoting the rapid and healthy development of State Grid Corporation of China.

The first month of study is mainly about familiarizing yourself with relevant knowledge and learning safety procedures. The daily life arrangement is very fulfilling, from morning exercises in the morning to self-study in the evening. By watching the video, we learned about the main responsibilities of substation operation and safety education in the substation work area. Let us know the responsibilities, scope of responsibility, etc. of the positions we will hold in the future. The most important thing is the safety requirements in the substation area. Through safety learning and watching cases, we are fully aware of the importance of safety in electrical work and have improved our safety vigilance. At the same time, we also learned the operation and maintenance of electrical equipment through hands-on operation. Using the learning software developed by the State Grid Technology Institute, we can learn all the equipment in the primary, secondary and line parts of the power substation one by one, giving us the most basic and sufficient understanding from the aspects of theory, structure, maintenance and so on.

Theoretical study is often not enough. The State Grid Institute of Technology also specially arranged an on-site cognitive internship for us in a substation so that we can achieve the "unity of knowledge and action." During the five days at Zaozhuang Power Supply Company, we visited and operated two 110KV substations. I learned a lot from the on-site understanding of the functions, structures, and working principles of primary and secondary equipment, and conducted relevant operational drills while ensuring safety. We also conducted training on basic electrician skills, basic safety skills, and work at heights. As a member of the State Grid Corporation of China, pole climbing is one of the most basic skills. From this day's training, under the teacher's patient guidance, we all mastered the most basic skill of pole climbing. There was also training on basic electrician skills and basic safety skills. We learned some basic skills such as first aid for electric shock, fire extinguishing and wiring. As a front-line production employee of a power company, you may encounter electric shock at any time. Learning first aid for electric shock is not only responsible for yourself, but also for others. Fire extinguishing is not only needed at work, but also must be mastered in life.

In the next four months, we officially started to learn the professional knowledge of substation operation. The first month was to manually fill in the operation tickets.

Under the careful explanation of part-time teachers from various network provincial companies, I learned the switching operations of lines, busbars and main transformers in power outages of 10kV, 110kV, 220kV, and 500kV voltage level systems. Through handwritten operation tickets, Discovering the existing problems and correcting them gave me a clear understanding of the process and precautions for switching operation tickets, which will be of great help to our future work.

The next month is work permit, termination, secondary circuit and relay protection. As the licensor of the work ticket, the substation operator must have a complete understanding of the permission and termination of the work ticket. First, check the problematic work ticket so that we have a clear and clear understanding of the various permission tasks of the work ticket. If there is any omission, then fill in the blank work ticket, and arrange comprehensive and reliable safety measures for the maintenance and test work, which has tempered our rigorous work ideas and serious work attitude; through the inspection of switches, knife switches, voltage transformers, current transformers and transformers The study of the secondary circuit of cooling control can complete the diagram recognition and principle analysis of part of the secondary circuit. The most impressive one is the transformer cooling control secondary circuit taught by Mr. Cao Dong from Xiangfan Power Supply Company. For complex secondary circuit diagrams, Teacher Cao can break it into parts, explain step by step, and finally analyze it in a unified way, so that we have a clear understanding of the seemingly complicated secondary circuit diagram of transformer cooling control, which will be of great help to our future secondary circuit diagram identification. ; Through the study of microcomputer protection of lines, busbars, transformers, capacitors and station transformers, we can understand the protection principles and protection configurations of various power equipment. Among them, the line protection and reclosing device taught by Teacher Li Weihe of Zaozhuang Power Supply Company provided I was most impressed, and it gave me a new and clearer understanding of the principles of line high-frequency protection and reclosing devices. Through this month's study, we have a preliminary understanding of the professional knowledge related to substation operation (work ticket approval and termination in conjunction with maintenance tests, secondary circuits in conjunction with relay protection and microcomputer protection principles), paving the way for future work. the way.

The next month will be about equipment abnormality handling, accident handling and inspections. By analyzing the abnormalities and accidents of switches, switches, transformers, mutual inductors and DC systems, and then handling the corresponding abnormalities and accidents to ensure the safe and stable operation of power equipment, at this time, substation operators are required to operate the equipment normally During the inspection process, we should carefully observe and record, actively report and correctly handle any abnormalities or accidents discovered, and try to minimize losses. Operations that test the comprehensive ability of a substation operator during accident handling are also a relatively important part. For those of us who are new to this work, there are still many things to learn and master, and we also need to accumulate more experience. . Equipment inspection is the most common job we have to do at work. We must practice what we learn at work seriously. We also need to accumulate considerable experience in handling exceptions and accidents so that we can cope with it smoothly and successfully in future work. Complete work tasks.

In the last month, simulation software was used to perform switching operations. This set of software realistically simulates the environment of a substation. From primary to secondary, each part can simulate relevant operations. This provides a good learning basis for us to contact field equipment in the future. And it is very safe and allows us to fully learn. The first thing I learned was the handling of 10KV line switching. Through learning, I became proficient in the line shutdown and power supply operations, and was able to deal with special situations that occurred during the operation. I became proficient in converting the 10KV trolley switches and lines under various conditions. Familiar with the basic principles of station power switching and the relevant knowledge of capacitor protection. In the final stage, I mainly learned the operation and accident handling of the 10KV busbar. The learning at this stage was mainly about learning to judge and deal with some accidents that may occur in the substation. After the teacher’s careful explanation and my hard practice, I was able to independently perform simulation tasks Skilled in handling various incidents on board. Next is the study of the 220KV and 500KV parts. The switches and lines of the 220kV Xinglong Station were changed from operation to maintenance and from maintenance to operation, and the busbar was changed from operation to maintenance and maintenance to operation. The switches of the 500kV Taishan Station were also operated. From operation to maintenance and from maintenance to operation. By the way, let’s learn about the signal analysis and operation steps related to accident handling, which will give us a clear and in-depth understanding of the accident handling we learned before, which will benefit us a lot.

Not only that, during the training, we learned courses on ultra-high voltage power grids and new power grid technologies. These two courses allowed us to understand the most cutting-edge development of power grids in the world today and the development of power systems in the world today. trends and directions; we also learned the principles and applications of primary equipment in the power system, such as transformers, high-voltage circuit breakers, transformers, etc. The systematic learning of these primary equipment has made up for our shortcomings in school learning; we also We learned about secondary systems and equipment, such as relay protection and automatic devices, secondary circuits, station AC and DC systems, etc. The learning and mastering of this knowledge laid a solid foundation for our future work. The study of these courses has greatly made up for the lack of study in college, because these courses are taught from a practical perspective by experts and scholars from the production line, focusing on practice; at the same time, they also have a certain theoretical depth and strong of practicality.

During the learning process, the teacher’s requirements for us are the same as those for actual work on site. We are required to completely memorize the wiring diagram, complete the operation ticket and be able to fully operate it. In the learning process, we are equally serious, because we all know that the switching operation is the most important and basic operation. During our studies, we often discuss, communicate, and help each other. We can also get timely guidance and help from teachers when studying key and difficult points, so that we can all master the learning content quickly. During the study period, I did not forget to communicate with the teachers. I listened to them talk about their own experiences and the valuable experience accumulated in their work. I felt that the safety and stability of the power system was the first priority, and I also deeply understood my own shortcomings.

Training experience:

Although the training and learning is compact and fulfilling, the State Grid Technical College still arranges a lot of rich after-school life for our students, which makes us both physically and mentally. Got grown. I participated in various activities such as the May 4th Red Song Festival organized by the college, the tug-of-war competition organized by the Operation Training Department, the literary evening performance, the class Women’s Day carnival, the My Style Show and other activities. I deeply felt that I was in the big family of State Grid Technical College. of joy. On this campus, State Grid Corporation of China has provided us with the best teachers and the most comfortable environment. We are all grateful to be able to complete pre-job training before starting work in such a college.

After this training, I made a serious summary of my career plan again. I understand that a person's success does not depend on how much money he earns, but on how much he can contribute to the company and society in his position. This is the value that I can embody in my position. Therefore, I set a goal for myself, which is to continuously enrich my theoretical knowledge, improve my technical level, and become a key employee in my department within one to two years. On this basis, through continuous efforts, we will continue to move closer to the direction of technical experts. To achieve all this, one's own ability is on the one hand, and on the other hand, it is the attitude towards work. Seriousness is the basic principle of all work. Only by taking every job seriously and working hard to do every detail well can we achieve success. Keep moving forward in your position and keep getting closer to your goals.

The tree that hugs each other is born from the smallest millimeter; the nine-story platform starts from tired soil; the journey of a thousand miles begins with one step. Looking back on the four-month training process, I feel very fulfilled. This training is something I will never forget. I want to start from small things, start from every bit of work, and move towards my goals! The young eagle is inspired and soars into the sky!