How to deal with letters from the masses after the Central Sixth Inspection Team entered Sinopec?

Be treated like this:

Now the people's awareness of democracy and the legal system has gradually increased, and the phenomenon of letters and visits reflecting problems has gradually increased, but our cadres' service level and public servant concept have not kept up. When dealing with letters and visits from the masses, it often fails to solve problems and resolve contradictions, and sometimes even intensifies contradictions, causing adverse effects. Therefore, I would like to make some suggestions on the work of letters and visits as a reference for handling letters and visits. You are welcome to criticize and correct me:

First, be polite when receiving visitors. A glass of water and a cigarette can often shorten the distance between visitors. In reality, many receptionists often like to look down on all beings, ignoring that the masses are human beings and deliberately creating a dignified atmosphere;

Second, try to receive petitioners with people from the same background, so that they can live in harmony. Cadres with the same background can better understand the difficulties of visitors, understand the truth of the problem more easily, and make a fair judgment on the problem more objectively;

Third, first of all, we should establish ourselves as public servants and serve the people. This is the most important thing! People have traveled thousands of miles to counties, cities, provinces and even the central government to reflect problems. They must have been wronged and suffered. The tradition of China people has always been to be less demanding and tolerant. They can't live without being pushed. Generally, they are not allowed to petition, and many of our cadres easily have a habitual judgment on petitioners, thinking that petitioners are "unruly" and just come to make money.

Fourth, we should go deep into the grassroots, start with the problems reflected by the petitioners, conduct in-depth and detailed investigations, grasp the basic situation and key contradictions of the problems, and avoid passing the buck and playing the ball. Management, management in place, management in the end, are our responsibilities, not to mention file-to-file, sitting in the office on the phone, flipping through books and slapping our heads to deal with problems;

Five is proficient in business, clear responsibilities, familiar with relevant laws and regulations. After understanding the visitor's intention, the visiting masses should make a basic judgment quickly, clarify the scope of the department's handling and solving, sort out the basic ideas for solving the problem, explain and explain to the visitor, leave contact information and establish contact channels;

Sixth, inform the complainant of the uncontroversial investigation and handling progress in a timely manner, so that the complainant can trust your sense of responsibility, at least to avoid the complainant's repeated and multi-level petitions;

Seventh, we should be good at dissolving contradictions in the bud, between the complainant and the object of reflection, especially on the issue of economic interests of both sides, and be good at coordinating work and striving for conditions acceptable to both sides. This is also a relatively difficult job, but it is also a job that reflects the handling level;

Eighth, make full use of the scientific and objective appraisal, testing, inspection and evaluation of third parties to convince people by reasoning and convince people by scientific basis and objective standards;

Nine is the problem of objective situation and conclusive evidence, which must be handled impartially and administered according to law. Those who are severely punished must be held accountable and give the people a clear explanation;

Ten is the most important point: we must serve the people wholeheartedly, from the masses to the masses, invincible.

Good luck. If you are satisfied with the answer, please adopt it. It is not easy to help others now. Encourage enthusiastic people ~ ~ ~ ~