1: What does the quality department do in a property management company? 2. How many departments does a large property company have? Be specific.

Quality management: quality control, with two abbreviations, called QC.

People's departments may be different, and people may think that quality management is to judge the quality of products and test them. There may be many people who think so. But the real quality management is not like that, but the work of all employees and the improvement of the quality of all work.

Only with the consent of the buyer can the enterprise obtain certain benefits. For this reason, we can't lack indispensable production and sales technology and technology to ensure product quality, and correctly say "a means system for economically manufacturing products that meet customer requirements". Therefore, as mentioned above, in order to improve the efficiency of all work and improve the effective work, it is necessary to explore more effective new methods to solve various problems in work. This activity is called "problem solving", and as a solution, various technologies are being developed. This preliminary view of technology and quality management will be studied in this speech, and "quality management about manufacturing" will be described as the focus. As mentioned above, transactional work also has many similarities.

{Development of Quality Management}

* * * Do not let the defective products leave the factory * *→ * * * Depend on the quality assurance of inspection * * *

* * * Do not produce defective products * *→ * * Depend on the quality assurance of project management * * *

* * * Defect-free product plan * *→ * * * Quality assurance based on source management * * *

Quality is the comprehensive ability of the company. For example, if the fabricated business information deviates from the schedule required by customers, it is impossible to make a correct production plan. Now is not the time to simply combine one part with another. It is the time to pursue reciprocity between parts. Otherwise, we can't talk about production and our cultural life can't be established. All company information in a company is called standard information, but generally it refers to information related to production. The cost of a product or part produced by the injected company is discussed separately. The first thing to do is, what are the customer's requirements? This requirement is "drawings" and "specifications". Next, in order to meet this requirement, what specifications can the company deliver, that is, the "inspection benchmark". Then, in order to meet the requirements of the specification, in what order to produce, in which station to evaluate the quality, whether to evaluate the fixture.

Responsibilities of Quality Manager: (1) Patrol the production line frequently to monitor whether the operators are working normally.

(2) If any wrong operation is found, correct it immediately, confirm the products produced, and report this fact to the boss correctly.

(3) If an abnormal situation is found and cannot be solved by itself, it shall be handled according to the above method.

(4) If the operator finds the usual situation, let him form the habit of having to report.

(5) The quality confirmation station must give the operator's bad collection form so as to record it in the daily bad number.

(6) Collect the daily statistics of the data and consider implementing improvement countermeasures.

* For this method, the monitor should personally confirm the bad number and re-educate the operators who cause bad results.

* At the same time, listen to the opinions of the operators correctly. If a fixture is needed, report to the boss and rely on it.

(7) Be aware that newcomers and agent operators know nothing about the operation.

(8) Therefore, his operating instructions should be guided on the basis of standard data while clearly conveying what he wants to do.

(9) After the guidance, the monitor will personally confirm the operation result, judge whether it is good or not, and then give guidance if the result is not good, and so on. The traditional purchase quality management is mainly aimed at the internal management of IQC, while the external management is a passive relationship. With the pursuit of quality improvement and win-win, IQC's incoming quality management will be transformed into supplier's source quality management. Enterprises should actively guide, change, manage and maintain the quality relationship between them instead of passively dealing with suppliers.

○ The buyer can send full-time resident personnel to important suppliers, or often carry out quality inspection on suppliers.

○ The buyer conducts quality inspection or on-site inspection on the supplied goods regularly or irregularly.

○ Buyers reduce excessive dependence on a single supplier and disperse procurement risks.

○ The purchaser shall work with the supplier to formulate the acceptance criteria and acceptance handover procedures for each purchased part.

For the selected suppliers, the company signed a long-term supply cooperation agreement with them, which clearly defined the rights and obligations of both parties.

Reciprocal terms.

○ Buyers can set SJQE. SJQE improves the quality of suppliers by playing the role of customers.

○ The buyer regularly or irregularly evaluates the suppliers, and formulates and implements the reward and punishment measures.

Re-evaluate suppliers every year, eliminate unqualified suppliers and add qualified suppliers from the candidate team.

○ The Buyer shall monitor and manage the quality of suppliers and upstream manufacturers of key materials.

○ When the process parameters or design changes of the supplier's materials are controlled, the buyer's confirmation and approval are required.

Feedback and handling of quality anomalies

(1) can decide and immediately notify the operator or workshop directly;

(2) If you can't judge, then take the defective sample to the supervisor for confirmation, and then notify to correct or deal with it;

(3) should truthfully record the abnormal situation;

(4) Confirm the corrective or improvement measures, and track the treatment effect;

⑤ The inspection of semi-finished products and finished products shall be clearly marked, and the relevant departments shall be supervised to store them in isolation.

First, the basic introduction of quality

1. What is quality?

2. Six indicators of quality

3. The trend of quality development

4. On-site personnel's views on quality

Second, the site quality problems and improvement countermeasures

1. Common quality problems on site

2. Analysis of the causes of site quality problems

3. Countermeasures to improve site quality problems

Step 4 Practice.

Third, how to effectively implement process control

1. Steps of process control

2. The basis of process control

3. Process control method

4. Process exception handling

5. Work in Process Control (WIP)

6. Process quality analysis

Fourth, how to use quality technology to explore quality problems.

1. lookup table: collect quality data.

2. Plato: Find out the key points of the problem

3. Causality diagram: Grasp the cause of abnormality.

4. Control chart: Explore potential problems

5. Histogram: Find out the difference.

6. Use of other quality technologies

7. Practical exercises

Five, process improvement skills

1. Key points of process improvement

2. The goal of process improvement (4M)

3. Process improvement steps (quality control case)

4. Design of safe production operation

5. Establishment of operation standard manual

6. The implementation of work instructions

7. Implementation of process quality audit

8. Application of Six Standard Deviations