How to deal with different types of customers' shopping guide sales skills

(1) Customers who go with each other don't come alone, but often go shopping together. The trick to receiving such customers is to try to make those who don't shop stand on their side and form a United front to explain. For example, when a customer hesitates, the shopping guide can say: This lady (madam, sir), your friend seems to have no way to decide. I wonder if you have any suggestions. In my opinion, this kind of bedding, the shopping guide asks the opinions of his fellow guests, which makes him feel respected, naturally relaxed and willing to help the shopping guide. Some half-hearted customers will make up their minds to buy under the persuasion of their peers. (2) Customers with unclear goals 1. Features: This kind of customers will say that I only look at it when they see the shopping guide, and I don't necessarily buy it today. This kind of customers account for a large proportion of all customers. 2. Reception skills: It is the most difficult to treat this kind of customers. At this time, be patient. If you persist in the end, the possibility of clinching a deal is greater. In addition to patience, you must be persuasive to help them choose products. (3) Customers with children (4) The best trick for well-informed customers to deal with well-informed customers is to explain to them in a correct, understandable and emotional way with business knowledge superior to theirs. Qualified shopping guides should be able to explain any furniture in the exhibition hall. (5) The customers who come here are different from other ordinary customers. Driven by the psychology of deep love and hatred, the customers who come here are desperate for the shopping malls or brands they trust for a while, and the effect will be very strong. Not only will it be difficult for the customers themselves to fight for it, but even their relatives and friends will be affected. Therefore, we must be sincere in treating admiring customers and do our best in after-sales service. (VI) Hesitant customers In their daily life, many people are indecisive and hesitant in choosing bedding products. Faced with many designs and styles of bedding products, it is difficult to choose. To treat such customers, first remember the one that customers pay attention to first and ask most, and leave some designs suitable for them according to their attitude, and then emphatically introduce its advantages. When customers ask the shopping guide, according to what you have observed, they pay most attention to it. (7) Prudent customers A customer who is cautious and considerate in everything is a prudent customer. When the shopping guide enthusiastically recommends, it makes the customer hesitate. In this case, refer to the hesitant customer. When customers are more cautious, they can talk about some explanations first, such as that they can't make a concession, but the after-sales service is thoughtful, which causes the other party to make a decision again. If customers deliberately say that other shopping malls are cheaper, this situation should first explain that the price is fair, and then please compare it seriously. Don't put on a high profile when customers go back to buy, and should be courteous. (8) Silent customers Some customers, no matter how diligent you are, are still reluctant to open their mouths, because such people with strong human nature usually become permanent customers once they like a brand of bedding. When the customer enters the store, he should start by welcoming, and after checking the customer's speech and expression and judging that he is a silent customer, the shopping guide should step back and let him look at it slowly. If he finds that the customer is paying full attention to a certain color, the shopping guide should go to the customer's side, but not too close, and say, This color is very good, and then according to what he has just observed, he cares about the style and color, but he can't force the customer to speak, for example, the customer opens his mouth. (9) Chat-type customers These customers are generally regular customers, and they talk all over the world as soon as they enter the door. There are three steps to deal with such customers: 1. Measure the appropriate time for chatting according to the situation of the store. If there are no other customers, you may wish to speak freely. 2. If you think it's almost time, you can stop talking and be an audience. Once in a while, yes? When short sentences are answered, the topic usually comes to an end here. 3. If the customer is still unsatisfied, he can scan his eyes and suddenly interject when the goods catch fire. Oh, we have a batch of new colors recently. Would you like to have a look? At this time, the customer will naturally turn to shopping. (1) Reasonable guests should avoid the following things that are particularly easy to cause customers to argue with the store when they meet such customers: 1. Hurt customers' feelings. When customers want to see a certain color, answer them in a tone that you are not qualified: Ah, that? That is very expensive. 2, hurt customer self-esteem. 3. Slander peers. 4. Improper handling when customers return or exchange goods.