What are the problems in reception work?

Reception problems 1, etiquette problems. This question should be trained according to different audiences. If the target areas are inconsistent, training guidance should be provided in this regard. Special attention should be paid to the etiquette at the end here, and there can be no beginning and no end.

2. Problems in reception procedures. If you don't carefully divide the specifications of the reception object, just like you can't receive the mayor or people in the State Council with the specifications of the reception governor, the solution should be to divide the existing or future groups of the company according to the actual situation of the company and establish a complete reception procedure specification.

When laughing in formal occasions, stress should avoid the following behaviors and performances:

(1) smirk

Fake smile, that is, the smile is fake, and the skin laughs but the flesh does not smile. It violates Xiao Yu's principle of authenticity and has no value.

(2) sneer

A sneer is a smile with anger, irony, dissatisfaction, helplessness, disdain and disapproval. This kind of smile is easy to make people hostile.

(3) Strange smile

A strange smile is a strange smile that makes people feel numb. It contains intimidation and ridicule, which makes people very disgusted.

(4) smiles appealed

A smile is a smile to please others. Not from the heart, but for some utilitarian purpose.

(5) Dare not laugh

A shy smile is a shy or stage fright smile. For example, when you laugh, cover your mouth with your palm and dare not communicate with others. You may even be red-faced and incoherent.

(6) snickering

Sneaking is laughing secretly. More means gloating, gloating or watching other people's jokes.

Grind with a grin

A grimace is a ferocious face when you laugh. Express anger, panic and scare others. This smile is not beautiful at all.

The details of reception work reception work is not easy to do, because attention should be paid to details. If you can moisten things quietly, you can successfully complete the problem; Otherwise, it will be criticized and the class will be dismissed. About reception work, talk about my simple understanding.

1. Determine the visiting personnel, visiting level, contact persons of both parties and our receptionist.

2. Entertainment.

(1) Give gifts. Closely related to the first point. If you are not sure, you can ask for instructions and report to the leader.

(2) Prepare the following items as appropriate: cigarettes, drinks, tea, fruits, flowers, candy, cakes, etc.

3, reception work content

Including vehicle arrangement, hotel reservation, catering, electronic screen, banner, photo-taking, video recording, contact with reporters, explanation, video playback, environmental sanitation, etiquette, security work, conference seat card, information (such as company profile), etc.

4. Welcome to send. That is, according to the visitor's itinerary, arrange the personnel and vehicles to meet and escort. This also involves hotel reservations, meals and other issues.

5. Some details

(1) Remember to wait for mineral water in the car for your convenience.

(2) There is tea in the meeting room of our company, and the cleaning aunt pours the tea. However, when receiving important guests, we should make good use of tea and ask colleagues with good internal image and temperament to pour tea.

(3) Recent reception, the weather is hot, and the leaders take the Kauste (20 seats) to pick up and drop off. Therefore, before you sit down, you should inform the driver in advance to get ready and turn on the air conditioner to cool down.

(4) Try to control the elevator after the meeting, so as to facilitate the leadership to get on and off the elevator.

(5) When giving a welcome speech on the big screen, the full name of the person in charge of the visiting party committee will be displayed.

(6) When studying in other units, you can bring your own company's brochure for understanding and communication.

Do a good job in reception. To do a good job in reception, we should not only meet all the requirements of the guests, but also give full consideration to their eating habits and living habits without increasing the reception expenses. People's hearts are all meat. As long as you really think of others, guests will feel warm even if they don't say anything.

(1) Get ready.

First of all, we should prepare a reception manual to fully understand the number, gender, age, position and other specific circumstances of the guests, and understand the reception leaders corresponding to the positions of the guests. When preparing the reception manual, it should also include the guest's accommodation and schedule, and then issue the reception manual to each guest after the leadership audit, so that the guests can understand their formation arrangements and try their best to make the reception perfect. Reception staff should not only know the development history of their own enterprises, but also have a general understanding of the work of leaders of various departments. At the same time, they should also have relatively complete enterprise information, such as the introduction of local places of interest or tourist routes, so that guests can return home with a full load.

(2) Formulate reception procedures.

In the process of reception, enterprises should form a one-stop service of welcoming and accompanying through continuous exploration and analysis. First of all, the relevant personnel will meet the guests at the airport impromptu. During the conversation with the guests, they will have a general understanding of the company and introduce the general situation of the company to the guests [3]. Finally, when seeing off the guests, the company leaders should see them off in person to express the company's sincerity and leave a good corporate image in the hearts of the guests. BBK Paper Publishing Company focuses on evaluating clients' economic titles and managing clients' rapid paper writing, providing excellent sample format downloading and managing resources for rapid paper writing. Teachers are welcome to refer to the guidance.

(three) responsible for the whole process of reception

Formed in the enterprise? No matter how small the reception is, the details determine success or failure. In any reception, we should attach great importance to it, understand the habits of each guest and meet the needs of each guest as much as possible. In the face of complicated work, receptionists should have the ability to improvise, try their best to complete each task seriously and be responsible for the whole process of reception. After the reception, the staff should think, find out the shortcomings in the reception, and accumulate experience for the future reception work so as to do better in the future reception work.