Taobao seller sent the wrong goods, what should I do?

If the seller sends the wrong goods after receiving the goods, it is recommended that you keep the relevant vouchers and give priority to Wangwang contacting the seller to negotiate a replacement or refund. If consensus cannot be reached, we recommend that you follow the following procedures:

1. If the receipt of the order is not confirmed, it is recommended that you pay attention to the transaction timeout, apply for a refund in time, and select "Return Refund".

2. Within 0- 15 days after the "successful transaction" of the order, it is suggested that you give priority to applying for after-sales, and choose? "return refund".

Note:/kloc-After 0/5 days of "successful transaction", the entrance to the page for applying for after-sales service has been closed. If there is a problem with the goods, it is recommended to provide valid vouchers and contact Taobao customer service for handling.

3. If the above application is rejected by the seller, you can apply for Taobao customer service intervention.

According to your situation, the goods have been signed for, so you can wait for the seller to replenish the goods without confirming the receipt. If the seller doesn't make up the shipment for you, I suggest you apply for a refund.

Extended data:

The specific process of applying for after-sales service is as follows:

1. If you need to apply for after-sales after the transaction is successful, you can log in to the baby I bought from Taobao within 15 days after the transaction is successful, find the corresponding order, and click Apply for after-sales:

Please select the service type you want to apply for: I want a refund, I want a refund.

3. Take I want to return goods as an example: after selecting I want to return goods as the application service type, fill in the relevant contents completely according to the page prompts, where the * sign is required, and then click Submit Application.

References:

Taobao-What if the seller sends the wrong goods?