Can the technician not chat with the customer after the massage?

1. Inferiority mentality. Some footbath technicians are prone to feeling inferior and even look down on themselves. They lack confidence when facing customers. This lack of confidence will become a major factor in service failure. No customer would like an unconfident technician to serve him.

2. Cowardice. Some technicians who have just entered the foot bath and health care industry have little experience in the world, are introverted, and are not good at words. Due to cowardice, even if they think they are right, they dare not express it after careful consideration. During service, if a customer senses cowardice from a technician, their first reaction may be: "Did her technique be bad? Is her technique not up to par? Did she press the wrong button on me?" If the customer feels like this How is it possible to add clocks and apply for cards based on your thoughts?

3. Suspicion. Suspicion is more reflected in the daily work of some technicians. When technicians push cards and recommend projects, they sometimes require the cooperation of colleagues. If you are suspicious at this time, you will probably not succeed. , and it will eventually affect the relationship between colleagues. This is a very dangerous psychological emotion.

4. Reverse psychology. Some footbath technicians always like to argue with others to show that they are new and different. For any matter, no matter the merits, she always wants to stand on your opposite side. It would be better if you are facing colleagues, but if you are serving customers, no customer would be willing to pay for a technician who likes to argue, right?

5. The psychology of acting. Some pedicure technicians regard making friends as a joke. They change their minds when they see different things, cope with everything, love to brag, and love to say nice things. When they meet someone once, they will talk about how deep they are with that person. If the technician chats with customers like this all the time, then the customers will invisibly label her as "unreliable", and adding extra hours or extra hours is even more extravagant!

6. Greed for money. Some technicians believe that customers come to the foot bath shop just to consume. After the service is completed and the customer pays the bill, it is over. This idea is really wrong. There once was a foot bath technician who made more than 300 hours a month. The reason is that she would spend a little money every month to buy some small gifts for her customers. She and her customers The relationship between them has become more "human". What customer wouldn't like such a technician?

7. Indifferent psychology. Some technicians treat various matters with indifference and indifference as long as they have nothing to do with them. You are a pedicure technician and an employee of a pedicure shop, so the affairs of the store are your business, and the customers of the store are your customers. Do every little thing well, face every customer with a smile, and help every colleague enthusiastically. , I think it’s just a matter of time to add the clock or o’clock.