The hotel should know ★ "Call your manager! ! "

Hehe, this is simple. First of all, you have to wait for the guest to finish and see what he needs. Then you can apologize to the guests if it's not beyond your authority and you can solve it, and say I'll do it right away, okay? Under normal circumstances, guests will not refuse you. If the guests are still pestering you, you have to call the supervisor. Calling the manager will go over the top, so you don't have to ask the supervisor if he has done it.

However, as an excellent employee, you must first stop, predict the anger of the guests, and grasp the small details in the service, such as the guest's expression and the guest's words. If the guest is angry, you should consider why the guest is angry. Generally, there are the following situations: 1. Seek to vent (usually personal customers, spend money to find fault) 2. Seek respect (generally government agencies or hotel support agencies, don't spend your own money to save face) 3 Seek benefits (generally businessmen of big chambers of commerce, are businessmen stingy? If the first one can solve it by itself, the second one can send a fruit bowl to tell a joke. The third one is not up to you, hehe, you usually use it flexibly in these situations.