How to become a leading secretary

Talent is the basic skill of being a secretary. If you are not qualified for the post of secretary, you can't complete the task, for example, procrastinating; Take a word, travel far and wide, out of tune; Writing materials, the text is not satisfactory, unintelligible; Ideas, fog, irrelevant, and so on. This kind of person, this kind of thing, once or twice may not matter much, but it will always cause dissatisfaction with the leaders, and it will not matter!

The ability of a secretary can be roughly divided into three types: one is professional, which requires intelligence, quick thinking and agility. Most secretaries should be of this type. Second; The "scholar" type, who is responsible for writing articles, is not necessarily strong in transaction processing, but good at writing articles, and also needs clear thinking, flexible mind and profound knowledge. "Some secretaries have both the ability to handle affairs and the style of writing, which is more popular. The third is technical, such as typing, printing, use and maintenance of office equipment (fax machine, computer, telephone), confidential translation, etc. All three types of personnel should master their own skills and achieve proficiency in order to be competent and happy, to meet the needs of leaders and to have good relations. At present, the most discussed article, lecture notes and speeches about secretarial work are "The Secretary's Staff Function". Although there is nothing wrong with this. But the basic function of secretarial staff is to do things, and most of them are also reflected in doing things. Therefore, the office function of the secretary can not be ignored. There are many aspects of the secretary's ability to handle affairs, and even the skills commonly used in daily life, such as comprehension, language ability, and understanding of leaders, directly affect the relationship with leaders.

Secretaries and leaders are always involved, often accepting tasks and reporting their work. Leaders' speeches have different characteristics: simple or detailed, fast or slow, straight or curved, and vary widely. Sometimes, when he says it, he thinks the secretary understands. In fact, there is always a gap between what the secretary hears and what the leader thinks. It all depends on the secretary's understanding. Only by accurately understanding and grasping the leaders' intentions can they be well implemented. If the secretary has a little knowledge and does it rashly, it will be either incomplete or screwed up, and the consequences can be imagined. I will be unhappy myself. Not all secretaries can write articles skillfully, but all secretaries must have the ability of language expression. The secretary should not speak too fast, too slowly, wordily, and don't get caught up in daily work, whether it's right or wrong. Quot miscellaneous "(uncivilized spoken language) makes people puzzled, leading to ambiguity and unhappiness for both sides." A shrewd secretary should be concise, infectious and loyal to the facts. One of the special significance of good relations with leaders is that secretaries should know and be familiar with leaders.

Whether you are in the county, in the ministries and agencies, bureaus, or in factories and mines; Whether working as a secretary for a leader or serving several leaders at the same time, we should have a clear understanding of the leader's style, personality, work habits, life rules, way of thinking, language characteristics and hobbies, and even work experience. Only in this way can the service work be done properly, and it is easy to cooperate and coordinate, and the rhythm is consistent. A problem related to this point is that secretaries should not only have their own specialties, but more importantly, they should have adaptability and be as close as possible to leaders' specialties and hobbies. The same is true of secretarial researchers in the Soviet Union and the United States. Leaders have personal hobbies and specialties, or like listening to music, or watching movies, or playing chess, or painting calligraphy, or sports; Or be good at learning theory and summing up experience, or be good at writing articles, or be good at giving speeches, or be good at investigating and talking with people at the grassroots level, and so on. The secretary might as well try to keep in line with the interests of the leaders, but don't learn from them, so that he can speak the same language, integrate into life and facilitate the service at work. If the secretary doesn't know and is not interested in the leader's expertise and hobbies, and avoids and ignores them everywhere, it will at least lead to mutual indifference? Quot business is business, and there is no connection with each other.

In contact with the grassroots and surrounding comrades, through usual observation, observation, listening and learning, I have some insights on how to lead the secretary's work for your encouragement. I hope everyone will criticize and correct me.

First, seek without passing on. "Use your head more and talk less" is the first key to be a good leading secretary. "Use your brain more" means collecting information, providing information, being a good consultant and giving good ideas to leaders. It is necessary to cultivate the habit of diligent thinking, provide useful and urgently needed information, thoughtful ideas and suggestions to the leaders in time, think about what the leaders think, be anxious about what the leaders are in, and be effective as the leaders' staff in advance. "Keep your mouth shut", that is to say, the leading secretary must be cautious and overcome arbitrariness. In the same way, others can say you can't, and the same thing is being discussed by others. Because you are around the leader, it is easy for others to associate what you say with the leader, discuss, guess and spread, so as not to cause some adverse effects. I think it is enough to pay attention to the "three noes": first, don't talk about leadership. Second, do not disperse cadres. The third is not to brag about personal things.

Second, the official does not shovel things. Doing a good job in a down-to-earth manner and completing the tasks assigned by the leaders are the basis for being a good leading secretary. As a secretary, you can't take care of both housework and children like other staff. You should not only prepare yourself for overtime, but also prepare your wife for more hardships and hardships. Not afraid of hardship, criticism and carefulness. If you do something wrong in your work, you will be criticized, and if you do something right, you will sometimes be criticized (of course, this is rare). When dealing with criticism, you must keep the attitude of "if you have it, correct it, if you don't, encourage it", otherwise you will feel wronged and lead to psychological imbalance. Sometimes nine jobs are done well and one job is not done well. If you think this is almost enough, you are all wet. Sometimes ten MINUS one equals zero, but it's not nine. We must realize that there are no small things around the leaders, and everything must be meticulous and careful. Never be sloppy and never exceed 60 points. As a leading secretary, only by doing things perfectly, 100% is qualified.

Third, smearing does not cause trouble. In particular, the secretary, as the main leader, plays a very important role in coordinating the relationship between the previous leaders, the relationship between the main leaders of the party and government, and the relationship between the main leaders and other team members, although her position is not high. If the role is well played, the leaders can be well integrated, even if there are some unprincipled differences, it will be resolved, and the big things will be reduced and the small things will be reduced; If the role is not well played, it will add fuel to the fire and inadvertently add fuel to the fire. Therefore, the secretary must abide by the principle of "smearing and not stirring things up", "those that affect unity should be covered on both sides, and those that are conducive to unity should be scattered on both sides"; Don't hold the dark psychology that "the snipe and the clam compete, and the fisherman gains".

Fourth, don't hide things. The task of the leading secretary is heavy, and it is not easy to complete the work within the scope of duties; Nevertheless, for some things that are closely related to the leadership, we still have to take the initiative to undertake things that the leadership can't control. We can't push or hide things. We must be duty-bound to undertake them, understand the situation and do a good job. Even if it is a very serious problem, there must be leaders to come forward and get a buffer through the secretary. "Asking for things" and "asking for power" are different. "soliciting guests" embodies the sense of responsibility in work. Whether the leader is present or not, whether you know it or not, you should take the initiative to undertake the work. Otherwise, the leaders will take it in time and take it if they know it; If you don't know when to leave, it will easily lead to the accumulation and intensification of some contradictions. "Asking for power" reflects a person's vanity, which is the taboo of leading secretaries.

Nothing can be defeated. The leading secretary must analyze and consider things from the height and angle of the leader, proceed from the overall situation, put himself in the leader's shoes and do things well. The main leaders are busy with official business, and they are overwhelmed with big and small things, so they have no time to take care of some daily chores and housework. The more trivial these things are, if they are not handled properly, they will often have a great and bad influence on leaders in society and among the masses, which is also the key point for some secretaries to "add insult to injury". There are two main situations in which the secretary's work for the leader is not good. One is "for the public and for the private", doing private affairs for the leaders under the banner of office affairs. On the surface, it saves a little money for the leader, but in fact it greatly damages the image of the leader. The other is "helping others with false interests", that is, lending leaders the opportunity to run their own private affairs and seek personal gain. Give the leader a 1 and get a10; Give the leader a score of 10, and you will get a score of 100. I want to pay the benefits, and you take the responsibility. It is especially unforgivable to seek personal interests in the name of leadership. The final result can only be that both the leader and the secretary lose. The profound lessons of some leading secretaries' "capsizing" deserve our serious reference and in-depth thinking.

So, how to be a good secretary? How can we make others admire and believe from the heart? I think we must do the following work well. Simply put, it is to achieve a "ten wants and ten don't".

First, we should exercise restraint and not make public. Because the secretary is in a special position and has a special identity, in the eyes of ordinary people, the secretary is the embodiment of the leader, and others believe everything he says and does, which requires the secretary to be restrained and not make public.

Second, be modest, not proud. Modesty is a place that secretaries should pay special attention to. Only modest secretaries can achieve great things. Never feel how great you are just because you have the support of leaders behind you, and always show arrogance, especially don't give orders in the tone of leaders. This is not good for yourself and the leaders.

Third, be practical and not impetuous. Whether writing articles on behalf of leaders or coordinating affairs, we should show a down-to-earth and pragmatic attitude and must not be impetuous. In particular, we must do what we say when we treat the grassroots, enterprises and the masses, and we must not resort to deceit, cajoling or procrastination, so as to avoid the adverse effects of grassroots, enterprises and the masses on themselves, leaders and organs.

Fourth, be honest, not greedy. The Secretary said that he has the right, which is very powerful, but he said that he has no right, he has no right at all. In fact, once the secretary is out of control, it is very dangerous to enter the eyes of power and money. Therefore, the secretary must stand up to honesty, be good at controlling himself, be good at turning off power, be good at using the trust of leaders, and must not take the word "greed" as the head.

Fifth, it is simple and not extravagant. The secretary of the leadership, because of his special position, often encounters things like giving gifts, which depends on the quality of the secretary. A decent secretary should be a person who doesn't pay attention to ostentation and extravagance and doesn't like extravagance and waste. If the Secretary likes to talk about ostentation and extravagance, it is easy for criminals to take advantage of it.

Sixth, be kind, not fierce. Kindness is the basic quality of a secretary. Only a kind-hearted secretary can be kind to the masses and have feelings for them. Therefore, a secretary must know the value of kindness and how to be kind to others. Rough treatment of the masses will isolate themselves and push themselves to the opposite side of the masses.

Seventh, be peaceful and not arrogant. Treat people peacefully, convey the opinions of leaders to the departments in charge peacefully, treat the masses peacefully and treat everything peacefully, which is what a secretary must do. If a secretary is ignorant, there are mountains beyond the mountains, and he is arrogant, he will lose the trust of others, even if others let you go, it is only temporary.

Be reasonable, don't be arrogant. Being reasonable is the basic requirement of a secretary. Although the secretary is a person around the leader, a person trusted by the leader and a popular person, the more you do this, the more you should be reasonable and respect others. Never be arrogant and self-righteous, lest you give others a very bad impression.

Be kind, not overbearing. Kindness is the most needed and the most difficult thing for a secretary. Under normal circumstances, if the secretary is not well controlled, it is easy to give people the impression of being overbearing. Because, in the eyes of ordinary people, what a secretary does will be linked to leadership and power. Only when a secretary is kinder than ordinary people will she be trusted and praised by others.

Ten must obey the law, not break the law. Some secretaries like to use their leading position and special status to do something illegal, which is totally inappropriate. The words and deeds of the secretary represent the image of the leader to varying degrees in many places, and they must take the lead in obeying the law and strictly enforce the law. Otherwise, once you don't grasp it well, you will fall into the quagmire of breaking the law.

The secretary is the staff officer who connects the preceding with the following, communicates and coordinates, and serves the leaders. Modern management theory holds that the secretary is the brain of the leader, should be the right-hand man of the leader, is the link between the leader and the subordinate departments, is the bridge and pipeline to communicate and exchange information, is the lubricant in the leadership work, and is an indispensable and important link for the leader to carry out management work. The quality of secretarial work will indirectly or directly affect the efficiency of leadership and the success or failure of decision-making to some extent. Therefore, it is very important and crucial to do a good job as a secretary.

Due to the different environment and service objects, the responsibilities, scope and content of secretarial work are different, but their basic functions and nature are generally similar and interlinked. The so-called "never change from its original heart". Let me talk about the scope of the leadership's secretarial work and how to do it well.

Adhere to the working principles and put yourself in a correct position.

The nature and connotation of secretarial work determine its service function. As a secretary, we must adhere to the working principle of leadership first and serving the leadership effectively, that is, the starting point and ownership of all work are to serve the leadership. Every work of the secretary must be carried out in strict accordance with the instructions and requirements of the leader, and the guiding ideology and work intention of the leader must not be distorted and misunderstood; At the same time, any work that is not assigned by the leader, the secretary shall not step in, be good at making decisions and go his own way; Do not override the leadership and assign schedules at will; Or give orders under the banner of leadership, deceive the superior and deceive the inferior, and swindle and cheat; It is even more impossible to use the power aura of leaders to win over relationships, form a party for personal gain, and seek personal gain. Secretarial staff should and can only carry out their work under the inspiration and authorization of the leaders, must abide by the working principles, serve the leaders wholeheartedly, and truly be the staff and assistants of the leaders.

Make work schedule and implement work plan.

Generally speaking, the leadership position is high and the work is busy. The pressure and difficulty of daily work, tedious daily affairs, constant harassment and encirclement of leaders. In order to free the leaders from busy work and devote themselves to important leadership and decision-making work with vigorous energy and sufficient time, the secretary should draw up a work plan for the leaders and make a scientific, reasonable and efficient work schedule. To draw up a work plan, the opinions and approval of the leaders must be obtained in advance. Then, according to the current work situation and focus, the internal relationship and sequence of each work, according to the principle of priority, formulate reasonable and feasible monthly, weekly and daily work plans and work arrangements, and make necessary adjustments according to the actual situation. In the process of implementing the work plan and work schedule, secretarial staff should actively assist leaders in handling relevant work and affairs, including timely transmission, exchange and feedback of information, coordination and contact with relevant units or departments, inspection, supervision, coordination and notification of the progress of various work according to the instructions of leaders, and timely and accurately report new situations, new problems and new trends in work to leaders, so as to make timely decisions and adjust work ideas.

Do a good job in the delivery and handling of daily documents.

All kinds of documents of the organization are important tools to implement the instructions of the decision-making level, and are important means to guide the consultation work, ask for instructions and answer questions, and communicate information. Doing a good job in document processing is of great significance to ensure the efficient and standardized operation of the organization.

Secretarial personnel should strictly follow the basic principle of "accuracy, timeliness and confidentiality", do a good job in the delivery and handling of official documents with a realistic, loyal, decent and serious work attitude and style, and strive to overcome formalism, red tape and emotional deviation that may occur in their work to ensure the effect and quality of official document handling.

In the process of document processing, secretarial staff should have professional qualities and complete document processing in accordance with the relevant regulations, norms and methods of state administrative organs. Focus on the drafting, review and submission of documents; Signing, registration, distribution and transmission of documents; Copy, annotate, plan and supervise documents; A series of work such as document circulation, return, filing, filing and destruction. In the process of document transmission and processing, secretarial staff must strictly abide by the confidentiality system, strictly observe organizational secrets, do not read what should not be read, do not listen to what should not be heard, and do not transmit what should not be transmitted, so as to avoid losses to the organization due to inadvertent disclosure.

Relationship between communication and information coordination

The secretary is between the leader and the department, and it is the relationship link and information channel between the leader and the department. Secretarial staff should take a serious and responsible attitude and conscientious professionalism, vigorously carry out investigation and research, extensively collect all kinds of information and intelligence, and provide feasible and reliable information resources and reference materials for leaders in a timely and accurate manner. In addition to daily work, secretarial staff should spend a lot of time and energy to develop and sort out information, deeply understand and master the situation, trends, work progress, changes and conflicts in working relations between departments, business expansion and new project development and operation, changes and development trends of industry policies, personnel mentality and cognitive recognition of the organization, organizational culture infiltration and team spirit. As a secretary of an enterprise, we should also look beyond the enterprise with an open mind, understand the business expansion and development trend of our peers, capture the management and technological innovation trends of leading enterprises in the same industry, pay close attention to and study and think about the latest achievements in politics, economy, culture and enterprise management at home and abroad at present and in the future, and collect extensive information in written forms such as work briefing, briefing or management dynamics.

Coordinating the working relationship between leaders and between leaders and departments, exchanging opinions, resolving contradictions, enhancing understanding, coordinating relations and guiding work is another important task of the secretary. Correctly handling the relationship between the above three can not only avoid many troubles of leaders in their work, but also resolve some common contradictions and conflicts in their work. The characteristics of secretarial work sometimes make it play an irreplaceable role, which is an indispensable lubricant in leadership work. To coordinate and handle working relations, we must adhere to the principle of seeking truth from facts, and try our best to avoid the bad style of practicing fraud, lying about military intelligence and getting in the way. We should proceed from the interests of organizations and enterprises, correctly handle the relationship between long-term interests and immediate interests, overall interests and local interests, organizational interests and personal interests, stand firm, abide by principles, and handle all problems with rigorous and meticulous work style and the art of "being as good as water"

Do a good job in meetings, outreach and public relations assigned by leaders.

In an organization, leaders' decision-making instructions, work arrangements and guiding ideology are usually conveyed and implemented in the form of meetings, and it is very important for secretaries to do a good job in leadership meetings. Meeting work generally includes determining the meeting theme, preparing meeting materials, issuing meeting notices, drawing up meeting agendas, organizing meeting receptions, and reporting meeting results (generally forming meeting resolutions or meeting minutes, etc.). ) and check the implementation of the spirit of the meeting. According to the instructions and specific requirements of the leaders, the secretarial staff should carefully prepare for the meeting, focusing on determining the theme and agenda of the meeting, preparing meeting materials, issuing meeting notices in collaboration with relevant departments, arranging meeting places, drafting or taking the lead in preparing meeting theme reports or leaders' speeches (sometimes coordinating with relevant departments to prepare meeting theme reports and other materials), and coordinating meeting time and meeting reception. If it is an interim meeting or emergency meeting initiated and presided over by the leader, the secretarial staff should also undertake all the coordination and cooperation of the meeting.

Liaison with external information and handling public relations are the daily work of secretaries, and it is also a very important job to assist leaders in dealing with relationships with the government, society, enterprises, organizations and individuals. It can be said that the secretary's handling of outreach and public relations shows a secretary's comprehensive quality and work art, is the touchstone to test the secretary's work ability, and also reflects the image and reputation of the organization. When dealing with external information contact and public relations, the secretary should follow the principles of modesty, courtesy, prudence, honesty, tolerance and arrogance, take the aim of safeguarding organizational interests and reputation, handle the relationship with the government, organizations, enterprises, individuals and subordinate units properly, enhance feelings, live up to the mission and strive to complete the task.

Strengthen self-cultivation and improve comprehensive quality

A secretary should have good comprehensive quality and professional skills, which are the basic conditions for doing a good job as a secretary. In addition to the professional knowledge of secretarial work, secretaries should also be widely involved in politics, economy, military affairs, culture, philosophy, history, geography, humanities, psychology and management, be familiar with and master the methods and laws of organization (enterprise) management, and understand the policies, taxation, finance, industry and commerce laws and regulations and management rules of national and local governments. We should also pay close attention to and understand the overall trend of global economic integration and related international practices. In addition, strengthen self-study and exercise in organizational art, team building, project management, official document writing, dealing with people, coping ability and processing ability. Keep learning, absorb nutrition, enrich connotation, surpass yourself, strive to improve comprehensive quality and professional skills, and make yourself a qualified secretary worker in the true sense.

1, the leaders are right!

2. All decisions made by leaders should be carried out to the letter!

Everyone should learn to pretend to be a grandson in front of the leader!

4. Don't do everything on your own, even if you think the truth is in your hands!

5. Think twice before you do anything!

In short, speak quickly and do things carefully!

A passage in the dregs hole: If the first mate can't think, see, do or hear, we should think, do, see and listen for him.

At least:

1, understand leadership, including habits, ways of thinking, likes and dislikes, etc.

Imagine what kind of secretary you would like if you were a leader.

3, talk less, especially less evaluation, what you say will be considered as the opinion or idea of the leader;

4, use a pen to record some things, do not press your head, not reliable; In particular, record the work schedule of leaders in order to remind them;

5, we must know that what leaders say is sometimes not necessarily true, and we must learn to judge; You don't have to do what the leader says, just remember and prove what the leader said. If the leader can't say anything, but he wants to do it, you don't have to tell him, just do it;

6, to understand the difficulties of leadership, if you can solve the difficulties of leadership for the leadership, your kung fu will be home.

The main responsibility of the secretary is to follow the class, that is, to arrange the itinerary and activities of the leader and convey the approval of the leader. The key is the leader and your temper, you know their likes and dislikes, and at the same time, you should handle the relationship with the department where you work. Generally speaking, leaders will be in charge of several departments, and these departments generally serve the leaders, so we should unite sincerely!