On Office Reception Etiquette

The office is a crowded place, so do you know the reception etiquette in the office? The following is what I arranged for you, I hope it will help you!

About the seating arrangement of the conference podium 1. The rostrum must be arranged with seats and names, so that leading comrades can take their seats accordingly and avoid mutual humility after taking the stage.

2. The podium seating arrangement, when the leader is singular, the main leader is in the middle, the No.2 leader is in the left hand position of No.65438+No.0 leader, and the No.3 leader is in the right hand position of No.2 leader. L leadership; When the number of leaders is even, leader 1 and 2 are in the middle at the same time, while leader 2 is still on the left side of leader 1 and leader 3 is still on the right side of leader L.

3. The leaders of several organs attend the rostrum at the same time, usually in the order of the organs. You can master it flexibly, but you can't copy it mechanically. For example, some venerable veteran comrades can rank at the top, while some younger leading comrades can rank at the bottom. In addition, the guests invited by the superior unit or the brother unit do not have to be ranked by position. As a general principle, guests from a higher-level unit or the same unit whose actual position is slightly lower than the leader of the host can be arranged to sit in an appropriate position on the rostrum. This not only shows respect for the guests, but also makes the host and guests feel more decent.

Whether the leading comrades on the rostrum can attend the meeting at that time must be implemented one by one before the meeting. After the leading comrades arrive at the meeting place, they should arrange to wait in the lounge, then check them one by one and tell them where to sit after taking the stage. If there are many people on the podium, you should also prepare a bitmap. If there is any temporary change, the seat and the name tag should be adjusted in time to prevent the name tag error or leadership vacancy on the rostrum. Also pay attention to fill in the name label carefully and beware of typos.

The reception desk of the etiquette office answering the phone should be relaxed and happy, and it is not allowed to lose your temper, lose your temper or even swear with the caller on the phone. When answering the phone, always say such modest words as "I'm sorry", "I'm sorry" and "Please wait a moment".

Pick up the phone at the second and third rings. When you pick up the phone, you should say "hello, the name of the office." If the name of the office is long, the abbreviation should be used. " Don't start with "hello". If you are late for some reason, you should say "Sorry to keep you waiting" to the caller. If you know the extension number or transfer to a specific name, you can politely say "please wait a moment" and transfer immediately.

If you want to transfer the call of the leader, the other party knows the name of the leader and doesn't know the extension number. You should politely ask who the other party is and which unit it belongs to. If it is an advertisement or a disguised advertisement, you should use polite excuses to block the call or transfer it to the relevant department for handling.

In view of the fact that the front desk receives a lot of calls every day, in order to prevent throat accidents, it is necessary to prepare water to moisten the throat at any time and maintain good sound effects at any time.

The visitor reception desk is usually located in the post. But when you meet a visitor, you should get up immediately, nod and smile at the visitor: "Hello, who are you looking for?" "Do you have an appointment?" If you know who you are looking for and confirm that it is an appointment, please ask the visitor to wait a moment and contact immediately. If the person you are looking for is busy, you can ask him to wait a moment and guide the visitors to sit down and pour water in a standardized manner. If you wait for a long time and the person the visitor is looking for is still busy, take care of the visitor and explain to him. Don't leave it there.

If the visitor doesn't pick up what he is looking for, let him go by himself. Receptionists should use standardized gestures to guide how to get there or take tourists there. If the office door of the person the visitor is looking for is open, you should knock at the door first, ask the visitor to enter after asking permission, pour the tea for the visitor, and then the front desk will return to its post. Of course, if there is only one receptionist, just give the visitors directions directly.

If the visitor knows who he is looking for, but doesn't make an appointment, the front desk of the office should call to ask and tell the relevant colleagues or assistant/secretary that XXX is not convenient to visit. Out of courtesy and convenience for visitors, even if the colleague or leader you are looking for answers the phone in person, you can ask again as someone else's answer. In this way, it sounds to the visitor that even if the other end of the phone does not allow reception, it is not directly rejected by the person he is looking for, leaving room for the next step.

As the saying goes, "three steps to welcome guests, seven steps to see them off." This is the most basic etiquette for welcoming guests. When seeing the guests off, the secretary should send them to the door of the office or reception room, or to the elevator, or to the door of the unit. According to the actual situation, shake hands with the guests and open the car door for the guests when necessary. Be sure to pay attention when seeing off. No matter where you send it, you should smile and wave and watch the guests leave. When shaking hands to say goodbye, the host should not reach out first, so as not to give people the misunderstanding of "expelling guests"

A farewell ceremony should be held for important visits, which can be held in traffic places or specific places. When necessary, a farewell line should be arranged, that is, in order to show solemnity and facilitate the host and guest to say goodbye to each other, the host will queue up to bid farewell to the guests. The number of people and arrangement of the farewell line are similar to those of the welcome line. At the same time, sometimes you can arrange flowers. When you see me off, you can use peony flowers and rouge flowers. And you can also add branches of willow and fir trees to express your blessings and farewell. Just like sending flowers when you meet, you should also pay attention to related taboos.

Basic etiquette to pay attention to in the office

1. Give more encouragement and praise to others, try to avoid criticism, accusations and complaints, and don't force others to admit their mistakes.

2. Learn to listen. Don't talk too much, try to get others to talk more.

If you want to join other people's conversation, you should first find out what others are saying.

Try to be neutral and objective before speaking. Before you show your inclination, you should find out the other person's true inclination.

5. Pay attention to each other's social habits and imitate them appropriately.

6. Don't be polite just because the other person is a relative or friend.

7. When others are in trouble, take the initiative to help and encourage more.

8. Don't interrupt, correct or supplement others' conversation easily.

9. Talk about what others want as much as possible and teach them how to get what they want.

10. Always treat people with a smile.

1 1. Be a humorous person. But don't just laugh at yourself when telling jokes.

12. Face everyone around you with an open mind.

13. Whether you are talking or listening to others, try to look them in the eye.

14. Try not to leave a trace when changing the topic.

15. Learn to listen to each other's overtones. You should also learn to express yourself euphemistically through hints.

16. You must inform others in advance.

17. Don't call when others may be busy with work or rest. Unless it's urgent.

18. When calling someone, ask them if it is convenient to talk.

19. Try to associate with people you hate.

20. If you speak ill of anyone behind his back, it will reach this person's ears sooner or later.

2 1. Don't say bad words.

22. Remember other people's names. Get into the habit of looking through business cards and phone books occasionally.

23. One thing is no longer a secret if two people know it.

24. Be sure to respect each other's privacy, whether friends or lovers.

25. When many people are together, when you talk to one of them, please don't ignore the existence of others.

26. Have the courage to admit your mistakes.

27. Be a person freed from low-order interests.

28. Give others sympathy and understanding.

29. Replace "orders" with "suggestions" as far as possible.

30. Don't promise easily. You must try your best to do what you promised.

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