What should I do if I drop my mobile phone card? Can't I pick it up?

One or two cargo buddies are free to call 10086.

10086: "Hello, what can I do for you?"

Buddy: "Well, what if I lose my mobile phone card?"

10086: "hello, sir, you can apply for a replacement card in the business hall."

Buddy: "Can't I pick up the card from the ground?"

10086:"……"