Learn these 3 methods to easily improve communication efficiency

Author | Wesley?

There is such a story circulating on the Internet:

When Jack Ma was taking a break during the meeting, he said to his secretary, "Buy a copy for me." KFC, we have a meeting in the afternoon."

Then the secretary bought part of KFC's shares at a cost of US$460 million, and brought him the document to purchase KFC shares for him to sign for payment.

Although it is a joke, we can discuss how we can improve communication efficiency in the workplace.

01

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Clarify the purpose of communication

Any effective communication needs to be based on consistent goals and through Accurate expressions convey the correct information to the other party.

Many people often ignore the opinions of others and always feel that as long as the listener has no objection to what they say, it is equivalent to acquiescence. In fact, this is just a subjective feeling. "There are a thousand Hamlets for a thousand readers." In fact, people have various communication biases and cannot understand the same thing exactly.

Not long ago, the leader fired his assistant. Because every time he asked his assistant about some work matters, the assistant always gave wrong answers. For example, when the leader asks him whether the meeting arrangement has been done well, the answer he wants is whether it has been done well or not, and if not, when will it be done well.

The assistant's reply was that there were some problems in communication with his colleagues, and he revised the plan several times, etc., but never answered the boss's questions directly. He always regarded his boss's inquiries as urging work and habitually explained the reasons.

No boss likes low-quality communication. Communication that asks questions but does not answer them cannot cover up the problem and will only make the boss more annoyed.

In fact, the purpose of communication is not to persuade or question anyone, but to solve a certain goal problem together.

People in the workplace must learn to sort out their own communication logic during communication. Effective communication can be achieved by clarifying communication goals, presenting information from multiple angles, using correct communication methods, and conveying information objectively and directly. Otherwise, thousands of words will ultimately lead to thousands of miles away from the topic.

When communicating with others, whether you can accurately grasp the other party's point of view plays a vital role, which directly determines the efficiency and success of communication. If you are not clear about other people's ideas, you might as well find out first before communicating.

02

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Put yourself in the other person’s shoes and think about the problem

Putting yourself in the other person’s shoes means that you can truly feel it Only by understanding other people's feelings, understanding other people's standpoints, and looking at issues from their perspective can you accurately understand others.

On the basis of understanding others, you also need to express yourself "from the perspective of others". Only in this way can you get to the point, hit the mark, and hit the heart of the people.

When you go to a strange place and don’t know how to get to the cinema, you will subconsciously ask the people around you for help.

If the other party tells you: "First walk 500 meters north, then 200 meters east, and then 100 meters north, the movie theater you are looking for will be on the west side of the road."

What will be your reaction after hearing this? It is estimated that most people are confused and have no idea how to go.

This is a lack of empathy and dealing with problems in a way that you can understand, but others cannot.

If you put it another way: "Go straight along this road for 500 meters, you will see XX Shopping Plaza, then turn right and walk straight for 200 meters. When you see XX Hotel, turn left and walk another 100 meters. meters, you will see the cinema on your right.”

When you hear this description, the route will appear intuitively in your mind, making it easier to reach your destination.

This is a typical example of empathy. If we can think about the problem from the other person's perspective and express it reasonably, we can speak to the other person's heart and achieve the purpose of efficient communication. .

In the process of work communication, the reason why communication difficulties occur is in most cases because we fail to think from others' perspective and do not speak from the perspective of others, causing both parties to fall into communication difficulties.

So you might as well try to think about the problem from the other person's perspective. If you think more for others, many problems will be solved easily.

03

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Communicate without emotions

Everyone will have various emotions every day. , some are positive, some are negative, but no matter what kind of emotion it is, it will affect your communication process and results to a great extent.

For example, if you have just been criticized by your leader for a mistake at work this morning, and someone comes to you to communicate a detailed plan, you will definitely feel a little uncomfortable.

For another example, the plan you made was approved by the leader, and the leader praised you in front of all employees, and also said that he would give you a promotion and a salary increase. At this time, if a colleague comes to ask you When you ask a question, your probability of agreeing is usually higher because you are positive at this time.

So, if you want to make communication truly effective, you must grasp the principle of "don't communicate when you are emotional, and communicate without emotion". If something unpleasant happens during the communication process and ignites negative emotions, then you must learn to control your emotions. If you really can't control your emotions, you can take the initiative to communicate later, so as to ensure that you don't hurt the other party and affect the results by communicating with emotions.

Any work requires collaboration to achieve the ultimate win for individuals, teams, and companies. However, in the process of collaboration, the most difficult and important link is communication.

If communication is not smooth, collaboration will not go smoothly and results will not be guaranteed. Therefore, communication determines the quality, efficiency and results of work.

Although there are many workplace communication skills, there are only a few basic principles. If you can firmly grasp these three core principles and practice them continuously, you will definitely become a master of workplace communication. Master.

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