Can I return the newly bought mobile hard disk?

On August 8th, 20 17, I bought a new western digital mobile hard disk in Suning.cn. I opened it and plugged it into the computer once, but no files were stored or transferred. I found that there is no encryption function and want to return it. Isn't there a seven-day no-reason return rule? I returned the goods directly on the Internet, and then re-ordered an encrypted Western Digital Mobile Hard Disk in Suning.cn.

But Suning.cn told me directly that I can't return it! Say I open the package and plug in the computer, even if it's used. I called Western Digital again, and Western Digital said that they supported returning goods for seven days without reason, and also said that if I didn't open the package and plug in the computer, how could I check whether it could work normally? Whether you are satisfied, etc.

Forget it if you can't return it! What's even more disgusting is that after Suning returned the goods, customers called me in turn and told me that I couldn't return the goods, then asked me to wait, and then continued to tell me that I couldn't return the goods, but it was delayed again and again. He also said to give me a voucher for 30 yuan, damn it! Do I want your shopping voucher?

Shopping in Suning.cn is really disgusting.

Suning.cn is poor, so it's a joke to return it for seven days without reason!

Suning.cn is poor, so it's a joke to return it for seven days without reason!

Suning.cn is poor, so it's a joke to return it for seven days without reason!

Say the important things three times! ! !