Is it useful to call the mayor's hotline to report complaints?

It is useful to call the mayor's hotline to report complaints. Taking Huaibei City as an example, "12345" mayor's hotline is an open telephone convenience service platform established by the municipal government using e-government platform, which is implemented according to the principles of "unified acceptance, classified handling, time-limited settlement, fault investigation", "who is in charge, who is responsible, who handles and answers" and "first question responsibility system".

According to the workflow, after the hotline is accepted in a unified way, it will be handled by classification, undertaken by the unit, tracked and supervised, and settled within a limited time. Then, after a return visit, I will decide to send it back to do it again or end the case.

Extended data:

The following matters are not within the scope of acceptance:

1, involving matters under the jurisdiction of the military and armed police;

2. Alarm items such as "110" and "1 19";

3. Matters involving litigation procedures, arbitration procedures, administrative examination and approval, administrative reconsideration, matters involving state secrets, commercial secrets and personal privacy, matters that are not specific and cannot be handled and answered, matters involving civil and commercial disputes, social morality and other non-statutory duties of the municipal government and its departments.

People's Daily Online-Huaibei Mayor's Hotline Management Measures were recently issued.