How to build high-quality cabin service

In recent years, civil aviation has developed rapidly and become a popular mode of travel. Many colleges and universities have set up flight attendants, the main purpose of which is to provide more high-quality flight attendants for civil aviation. However, in the face of the increasingly serious employment problem, creating high-quality cabin service has become the key content. The following is a brief analysis of the present situation of cabin service, and then some effective suggestions are put forward to effectively improve the quality of cabin service and provide more comfortable environment and services for people to travel.

I. Status quo of cabin service

Flight attendants mainly refer to those who provide services for passengers on civil airliners. They should not only have certain social skills in English or other languages, but also have certain knowledge and ability in social etiquette, safety knowledge, first aid knowledge and service awareness. With the development of civil aviation and tourism in China, the demand for flight attendants is increasing. At present, the employment situation of flight attendants in colleges and universities in China is generally optimistic, but there are also many hidden problems, which seriously affect the development of civil aviation. The main changes are as follows:

First, the teaching of flight attendants is too independent. At present, the teaching mode of flight attendant major in colleges and universities is basically on campus, and there are few opportunities to cooperate with civil aviation companies. The knowledge that students have learned is limited to textbooks and what teachers have taught, and the basic professional knowledge is not very comprehensive, which makes it difficult to adapt to the work content and process quickly after going to work, and there is no corresponding ability to deal with emergencies, which leads to flight attendants becoming "hollow people".

Secondly, the teacher's influence on flight attendants' ability. At present, the teaching staff of some colleges and universities are still at a relatively weak level, and the teaching content is basically based on theory, and there is a lack of experienced professional teachers to teach, which leads to the students' comprehensive ability of cabin service not being effectively improved, which in turn affects the service quality.

Third, the curriculum is unreasonable. The rationality of curriculum can not only bring students a certain learning experience, but also improve the comprehensive ability of flight attendants as a whole. However, in the current flight attendant curriculum in colleges and universities, there is often a phenomenon that theoretical courses are divorced from practice, which leads to students who leave school unable to effectively apply their knowledge to practice, unable to quickly adapt to the needs of civil aviation, and unable to combine all their knowledge with actual needs, which has a certain impact on high-quality cabin service.

Fourth, the quality of flight attendants. Because the students of this major are generally good-looking, they pay too much attention to etiquette learning and neglect to cultivate their good study habits, which leads to poor self-control and discipline, which has a serious negative impact on the quality of cabin service.

Second, how to build high-quality cabin service

To sum up, the current flight attendant major is not completely suitable for the needs of civil aviation. In order to create high-quality cabin service, in the actual process, the leaders of the relevant departments of flight attendants in colleges and universities can refer to the following practices:

First, strengthen cooperation with civil aviation companies. The setting of flight attendant major is to promote the development of civil aviation. In the actual development process, its main purpose is to serve. On the premise of having good professional quality, students should have comprehensive post ability and service consciousness and level. Therefore, flight attendant students should not only know the basic knowledge of civil aviation in detail, but also be familiar with the structure and performance of civil aircraft, master the basic process and management content of civil aviation services, and be familiar with relevant legal knowledge. In order to build high-quality cabin service, flight attendants in colleges and universities must strengthen cooperation with civil aviation and establish good cooperative relations with airlines. On the one hand, it can create more opportunities for students to understand and be familiar with the whole service process and related knowledge, so that they can become service-oriented talents that civil aviation really needs, on the other hand, it can directly provide professional talents for civil aviation. In addition, under the premise of cooperation between universities and civil aviation, universities can accurately obtain the types of talents needed by civil aviation, so as to train students in the actual teaching process and provide needed talents for civil aviation. For example, colleges and universities regularly organize flight attendants to visit and study in cooperative civil aviation enterprises to master the basic processes, or organize students to participate in interviews when civil aviation needs to recruit talents, so that students can get more learning opportunities and improve the employment rate.

Second, hire elites to conduct front-line teaching. The formation of professional teachers has an important influence on the improvement and development of students' comprehensive ability. In the actual teaching process, the formation of flight attendants in colleges and universities can be considered from the following points: First, the in-depth training of internal teachers can organize teachers to go out to study, go to colleges and universities with good flight attendants teaching effect, learn advanced teaching skills and professional knowledge, and communicate effectively and timely by strengthening the connection between teachers and aviation enterprises. The main purpose of doing this is to improve the professional teaching level, so that its teaching mode no longer stays at the level of theoretical teaching, but more is to show students its professional advanced teaching mode and let students really learn practical knowledge. Secondly, colleges and universities can introduce professional first-line outstanding staff to teach in the school, the main purpose is to expose flight attendants to more service knowledge in civil aviation. This not only ensures the accuracy of knowledge, but also facilitates students to master more practical knowledge and skills, and at the same time can realize the lack and filling of students' theoretical knowledge, so that practice and teaching complement each other. Finally, in order to facilitate front-line teachers to impart and explain knowledge and let students learn more knowledge, it is suggested that colleges and universities set up professional training rooms for students, such as physical training rooms, cabin service training rooms and professional dressing rooms. To provide a professional training base for students, promote the development and promotion of their relevant knowledge and ability, and lay a good foundation for building high-quality cabin service.

Third, learning and practice are effectively linked. The flight attendants needed by civil aviation enterprises are not people who only know theoretical knowledge. Therefore, colleges and universities must strengthen the effective connection between study and practice, and realize the professional training of talents on the basis of adapting to the particularity of flight attendants, that is to say, we must change the existing curriculum and allocate time reasonably to provide students with a more suitable learning platform. According to the overall situation of flight attendants at present? R and employment situation, it is necessary to adopt a new curriculum model to train flight attendants. In colleges and universities, the mode of studying abroad can be "1+3", "2+2" and "3+ 1" to train students, and flight attendants can also follow this advanced mode and adopt the mode of "1+ 1". One year of professional study means that flight attendants are studying in. Improve your service ability and level through continuous training, and lay a good foundation for subsequent study and practice; The transition period mainly refers to providing more practical knowledge, such as civil aviation cabin equipment and models, on the premise that students master the basic knowledge, so that students can combine theory with practice. Because middle school students will have the opportunity to operate during the transition period, teachers must guide them from the side to avoid mistakes and hinder the improvement of students' ability. Internship mainly refers to being able to skillfully provide professional services for passengers after mastering professional knowledge and practical ability, including emergency handling, cabin equipment operation, emergency evacuation, etc. During this period, you should focus on practicing in airlines, cultivate students' professional ethics and ability at close range, ensure that they master more solid basic knowledge of service through internship, and pave the way for creating high-quality cabin service. Fourth, strengthen daily management. To achieve high-quality cabin service, we should not only improve teachers, curriculum and practical links, but also strengthen the daily management of flight attendants, be strict with ourselves and achieve the professional goals of flight attendants. In real life, students need to manage and restrain their living habits, time concepts, study habits and attitudes. At the same time, the school can also formulate relevant regulations to supervise and manage students, and take students' performance as one of the basis for comprehensive evaluation. In addition, teachers should properly guide students to make career plans, help students to set correct directions and goals after making clear their career plans, and urge them to devote more energy to their studies and establish their own good knowledge structure. For example, teachers can cultivate students' habit of morning reading, on the one hand, they can restrain students' lazy behavior, on the other hand, they can also let students establish a good concept of time, grasp the learning time reasonably and effectively improve learning efficiency. At the same time, the habit of morning reading can also expand students' knowledge, cultivate students' sentiment and improve students' self-cultivation, which is an effective way to cultivate students' inner self-cultivation.