Consumer protection work summary

Summary of consumer protection work

Time flies so fast, and a period of work has come to an end. Looking back on the period of strong work, the achievements achieved are actually hard-won. You might as well sit down and write a summary of your work! So, have you mastered the format of the work summary? The following is a summary of bank consumer protection work that I have carefully compiled. It is for reference only. Everyone is welcome to read it.

Summary of consumer protection work 1

The consumer protection work in xx is based on the specific deployment of the consumer protection system of the provincial and state industrial and commercial bureaus and combined with the actual situation of our bureau, and continues to implement the consumer protection and consumer association in depth , 12315 trinity mechanism to protect the legitimate rights and interests of consumers. Effectively build a network to protect the legitimate rights and interests of consumers through the linkage between the external "12315 Five Advances" and the consumer branches at the township level, and the internal executive departments. Efforts should be made to build a long-term mechanism for consumption xx, establish "five mechanisms" such as consumer dispute supervision and law enforcement, operator self-discipline, industry social supervision, judicial assistance, and departmental collaboration, vigorously strengthen consumption xx work, give full play to its functions, and effectively protect the broad masses of people Mass consumption safety effectively protects the legitimate rights and interests of consumers, strives to create a harmonious, honest, healthy and safe market consumption environment, and promotes economic development and the construction of a harmonious society. Up to now, *** has accepted xx cases of various types of consumer complaints and recovered consumers’ economic losses of more than xx million yuan; it has investigated and dealt with xx cases that harmed consumer rights and interests, and fined and confiscated xx million yuan.

1. Comprehensively carry out consumer education and consumption guidance

Consumer education and consumption guidance are an important task in consumer xx work. Through education and guidance, consumers can be fully xx knowledgeable and exercise the nine rights conferred by consumer rights protection to truly realize scientific, civilized and reasonable consumption. Therefore, we will start with the "xx, xx" consumer rights day series of publicity activities around the annual theme of "Consumption and Safety" xx to build momentum, expand influence, and improve the efficiency of publicity and education.

3.15 event xx set up the main venue and xx branch venue xx, xx information desks, xx counterfeit and shoddy display booths, exposed more than xx kinds of fake and shoddy products, distributed more than 8,000 copies of various promotional materials, and hung Posted xx slogans, dispatched xx publicity vehicles, issued xx "consumption warnings", accepted xx consumer complaints on site, and resolved xx on the spot, saving more than 1,000 yuan in economic losses for consumers, and received more than xx consumer consultations , destroying counterfeit cigarettes and other products with a total value of more than xx million yuan. xx units such as technical supervision and tobacco actively participated in this event based on the characteristics of the department.

2. Focus on network construction and improve the construction of a system to protect the legitimate rights and interests of consumers

Re-register the village-level consumer complaint contact station in conjunction with the "12315 Five Advances" activity In view of the high mobility of village-level leaders in recent years and the re-election and merging of villages, the county's consumer complaint liaison stations were reorganized, and the complainants of the new complaint liaison station were determined to be the ones to be contacted at the village level to protect the legitimate rights and interests of consumers. Accuracy has been greatly enhanced. According to the specific deployment of the provincial bureau and the actual situation of our county, industry representative enterprises and individual industrial and commercial households are selected to hang up 12315 signs throughout the county, clearly indicating the channels for complaints that consumers should choose in time when their legitimate rights and interests are infringed, so as to facilitate Consumer Complaints. Focus on comprehensively implementing the people's mediation mechanism and actively contact the judicial department to establish people's mediation committees based on communities and township consumer branches. Fundamentally resolve consumer disputes and resolve mass conflicts that may be caused by consumer disputes.

3. xx people’s livelihood, strengthen supervision, and effectively protect the legitimate rights and interests of consumers

First, we carried out spring agricultural supplies targeted at the consumption hotspots in spring and summer in our county Special rectification activities for the market and summer tourism market. Together with the County Agricultural Bureau and the Tourism Bureau, we carried out xx special inspection activities on the xx market, standardized xx cases of operators' business behavior, investigated and dealt with xx cases of false representations of products to mislead consumers, and fined xx million yuan.

The second is to continue to carry out in-depth anti-counterfeiting and anti-fraud activities.

At present, some operators rent business premises to promote health foods, foods, and health products for the purpose of treatment to consumers by giving on-site briefings and giving gifts. During the promotion process, they exaggerate the efficacy of the products, deceive and mislead consumers, and achieve illegal results. The purpose of profit-making is because it rents a venue and has high liquidity. The sales time is basically concentrated in the morning and evening time periods, and it is registered as a regular product, which makes supervision very difficult. Once an act infringes on the legitimate rights and interests of consumers occurs and the legitimate rights and interests cannot be protected because the business activities have ended, in view of this situation, our bureau adopts the method of registration and filing before the event, flow supervision during the event, and compensation by the venue provider after the event, which is effective The infringement of the legitimate rights and interests of consumers through product information sessions and other methods was stopped. xx irregular sales activities were closed in a timely manner.

The third is to effectively carry out the work of "two going to the countryside" to implement the system of benefiting farmers. Implement the policy of benefiting farmers in rural areas. According to the specific arrangements of the provincial and state industrial and commercial bureaus for the "two rural areas" work, we will closely focus on the cross-work measures of "visiting, supervising, educating, tracking, and xx" to effectively expand the rural home appliance market. Strengthen supervision, law enforcement and compliance to ensure the implementation of the national policy of "home appliances to the countryside".

Through practical testing, we have made certain efforts to safeguard the legitimate rights and interests of consumers during the "Home Appliances to the Rural Areas" campaign. Up to now, our county has registered xx sales outlets for the "Two Going to the Countryside", including xx sales outlets for "Home Appliances Going to the Countryside" and xx sales outlets for "Cars and Motorcycles Going to the Countryside". We have dispatched xx law enforcement officers and inspected xx xx business entity has xx households, accepted xx consumer complaints, and recovered xx yuan of economic losses for consumers.

4. Seriously accept consumer complaints, and do a good job in providing assistance in accordance with the law.

Accepting complaints from consumers is an important responsibility assigned by the law to industrial and commercial agencies, and it is also an important way to protect the rights and interests of consumers. Therefore, we will start from further standardizing the work of acceptance, investigation, mediation, investigation, relevant documents, establishment of files and other aspects, and strive to achieve a perfect working system for accepting complaints, correct procedures, standardized behavior, fast and efficient. In June of this year, our department made full use of the people's mediation mechanism to successfully resolve a case of infringement of consumers' legitimate rights and interests caused by seed quality problems in xx, saving farmers more than xx million yuan in direct economic losses. In xx, through mediation, xx cases of consumers from other provinces being defrauded when purchasing tourist souvenirs while traveling to our county were resolved. The economic loss of xx yuan was recovered for consumers, and the compensation to consumers was increased by xx yuan, totaling xx yuan. Up to now, we have accepted xx consumer complaints and saved more than xx million yuan of economic losses from consumers.

In the future, we will continue to follow the work requirements and work arrangements of the state bureau, further strengthen the work in the service field, commodity circulation field, consumer xx field, etc., strengthen the xx network construction, and strive to create the consumer xx of our bureau A new situation at work. Summary of Consumer Protection Work 2

1. Do a solid job in issuance of food circulation licenses

Our bureau attaches great importance to the issuance of food circulation licenses, and has designated the deputy director in charge to carry out specific tasks. , it is implemented that the Consumer Protection Bureau is specifically responsible for the issuance of licenses. In order to complete the issuance of licenses, allocate funds to purchase equipment and print original and duplicate licenses; strengthen the review of license venues and application materials, standardize processes, optimize registration services, complete archiving, and strictly manage responsibilities , to ensure the accuracy of certificate issuance. Since November, 10 food circulation licenses have been issued.

2. Continue to increase the supervision of food safety in the circulation link and effectively safeguard the safety of food market consumption

(1) Further strengthen organizational leadership and clarify regulatory responsibilities

In order to effectively strengthen the organizational leadership of food safety supervision in the circulation link, at the beginning of the year, our bureau established a leading group and office for product quality and food safety in the circulation link, keeping the organization and functions unchanged, and fulfilling the duties of the leading group and office. Responsibilities.

At the same time, target management is implemented for the food safety supervision work in the circulation link of each unit. The director and branch directors, and the branch directors and each station director sign a "Food Safety Supervision Target Responsibility Letter", and the food operators sign with each grassroots branch in charge. The top management signed a target responsibility letter to clarify the responsibilities of managers and management objects, enhance the sense of responsibility, and provide institutional guarantee for the implementation of food safety supervision.

(2) Further promote the establishment and improvement of the system for requesting certificates and invoices and purchasing and selling ledgers

First, in accordance with the "Special Provisions" of the State Council and the "About Regulating Food Claims" of the State Administration for Industry and Commerce. In accordance with the requirements of the "Guiding Opinions on the Certificate and Invoice System and the Purchase Ledger System" and the "Food Safety Law", organize food business households to establish and improve the "two systems". Looking back, further promote the establishment and improvement of the "two systems" and guide Food business operators should improve the specific requirements for the certificate and invoice request system and the specific contents of the purchase and sale ledger system. The second is to further expand the coverage of the "two systems" from county towns to the vast rural areas, from mainly supervising large shopping malls, supermarkets, and bazaars to supervising various markets below county towns and rural grocery stores, and strive to achieve all Food business entities and business sites have the goal of establishing and implementing a certificate and invoice system and a purchase and sale ledger system. The third is to strengthen supervision and inspection of the implementation of the “two systems”. This year, all units have followed the "Special Provisions" and the General Administration's "Guiding Opinions on Standardizing the Food Certificate and Invoice System and Purchase Ledger System" to focus on strengthening the implementation of the certificate and invoice system and the purchase and sale ledger system for food business households. Supervision and inspection.

(3) Seriously carry out special law enforcement inspections in the food market, and further strengthen commodity quality monitoring and commodity quality supervision in the circulation field

We use foods necessary for people’s daily lives and seasonal and festive Focusing on food, special law enforcement inspections will be carried out in areas with busy traffic, around schools, urban-rural fringes, and rural markets. Focus on food quality supervision such as grains, edible oils, condiments, meat, aquatic products, vegetables, eggs, dairy products, dried fruits, non-staple foods, children's food, health food, alcohol and senior food, and maintain the food market and Holiday consumption safety. It has successively carried out special rectification of food markets during the "New Year's Day and Spring Festival", special law enforcement inspections of food markets during the "May Day" Festival, Dragon Boat Festival, National Day, and Mid-Autumn Festival. This year, our bureau dispatched 1,065 law enforcement officers and inspected 3,480 business households. , the police banned 99 households operating without licenses, seized 422.5 kilograms of fake and shoddy food, 130 kilograms of buffalo beef, and confiscated 190 bottles of expired and spoiled liquid milk. This year, our bureau investigated and dealt with 66 food cases, and fined and confiscated more than 150,000 yuan.

During the inspection process, commodity quality monitoring and food rapid testing will be further strengthened. According to the county's "Commodity Quality Monitoring Plan for XX", testing was organized and carried out globally. Products that failed to pass the test were suspended from sale, removed from the market, confiscated, and fined. The monitoring results were posted on the internal information platform. Timely announcements were made in newspapers, newspapers and other media. In order to give full play to the role of food rapid testing rooms and testing boxes, we have timely replaced the global rapid testing reagents. Each grassroots industrial and commercial branch has formulated a food rapid testing plan, insisting on no less than two rapid food testing per month, focusing on strengthening the Formaldehyde, sodium chloride, sulfur dioxide, nitrite, pesticide residues, methanol in many types of foods such as rice, salt, beef, pork, cabbage, fruit, squid, vermicelli, edible oil, soy products, flour, wine, chili products, etc. , hydrogen peroxide, borax, acid value, peroxide value and other indicators were rapidly tested. The county system quickly tested 420 varieties of food, with a pass rate of more than 96%. In order to improve the inspection level of inspectors, we actively provide professional training for inspectors and conduct rapid inspection skills competitions, which has changed the situation in the past that market inspectors of the Industrial and Commercial Branch could only inspect food by looking, smelling and touching. ;