Summary of property cleaning work

As a cleaning staff, you should know that "cleaning" should mean keeping clean. The most important thing about environmental cleanliness is "keeping". From passive cleaning to active "keeping" clean, only everyone keeps it, and the environment Only then can you truly clean! Below is a summary of property cleaning work that I have compiled for you. I hope it can help you. Property Cleaning Work Summary 1

In the past year, under the unified leadership of the company and through the joint efforts of department employees, various tasks assigned by the company were completed and recognized by the owners.

Cleaning is just a profession in the property service management industry. It embodies the clean image of the industry unit. At the same time, it also leaves the first impression on the visual sense of the owners and users. As the saying goes: when you enter, look at the floor, sit down and touch the bench. This is the habitual psychological state of people's health status. To review, this is what we do:

1. Standardization of cleaning

On the basis of last year, we have newly refined the work content and strictly assessed the standards. Different regions and different parts have specific score evaluations. In this way, it is easy to operate and facilitate inspection.

1. Training according to standards.

In view of the actual situation of job rotation and new employee recruitment, training is carried out through regular meetings to teach theory and on-the-job demonstrations. The squad leader teaches step by step, and the skilled workers pass on, help, and guide, giving full play to the squad leader's professional skills and mobilizing the enthusiasm of the skilled workers. In this way, the trainees can easily accept and master it, which improves the skills of the trainees and shortens the distance between colleagues, killing two birds with one stone and complementing each other. Strictly control the training, explain clearly the key points of the operation, and ensure that the eyes are diligent and the hands are quick (i.e., the eyes are diligent and the hands are quick to do); first coarse and then fine, step by step, people and things are clear (i.e.: do it thoroughly at one time, and people will remove garbage, Take away all sundries and tools).

2. Do it according to the standards.

The responsibility should be assigned to each person, and a target responsibility letter should be signed so that employees have standards in mind, the daily work sheets are arranged in order, and operations are accurate. Master Zhou is one of the outstanding ones. The glass door and glass curtain wall of the hall are clean and transparent, and the coffee table and sofa are spotless. Master Yuan carries forward the work style of excellence. He cleans the floors and washes the trash cans. Compared with men, he maintains the hygiene and cleanliness of the main building.

Mingdu Building is currently in the renovation period. With a small staff and a heavy workload, several masters also use the standards to ask themselves to be conscious, move closer to the standards, and try to get as close to and meet the standards as possible. The only way to describe their work is this: sweeping the floor until they are covered in dust and mopping the floor until they are covered in sweat. It is more outstanding, and the dispatching personnel take active actions without any complaints. The area that Master Fan is responsible for is currently the most thorough and clean area. From the decoration stage, it is a standard model that is hard to see.

3. Check according to the standards.

During the inspection work, do not show up. Avoid confusion. If you find a problem, even if you raise it, pay attention to the expected severity. Try not to hurt your temper. If there is any abnormality, provide assistance from all parties. There is only one purpose and the standard will not be given up. Jizhiheng's daily inspections are an indispensable measure for standardization of cleaning. Only in this way, what is posted on the wall will not be a piece of paper, and the hygiene of the district can win the satisfaction of owners and users.

2. Strict requirements for creating health

Over the past year, we have always tightened this rule and never dared to relax. The district has been in good condition.

1. Do it strictly according to the standards within the time required by your superiors.

In the past, the cleaning hours of the square were: 8 a.m. to 8 p.m. In order to create sanitation, the relevant departments require us to do a good job of sanitation before 6:30, and then arrange and place the vehicles. Without increasing the number of staff, the two people in the same class were changed to morning and afternoon classes, which increased the working hours and met the time requirements for creating a health system. It is true that although the class time has been shortened, the workload has doubled.

However, the two masters accepted the assignment without saying a word. At the same time, the standard will not be lowered. It is difficult to see cigarette ribbons and nutshell confetti in such a large square. In the scorching summer, I'm covered in sweat on sunny days, and wet on rainy days. In the harsh winter, I come to work under the stars, sweep the square with the help of street lights, and go home in the cold wind. It's already after dinner.

It's not easy to do this every day, but it's ordinary and rare. Their professionalism and hard-working spirit are worth learning from us as property developers.

2. Our superiors require long-term management, and we will do it from beginning to end.

From an understanding point of view, health creation is of great importance. In terms of work responsibilities, we are the main force. Yes, we must accept the task. We are obligated to accept inspections at any time and go all out to do a good job in health creation work. . In the words of the two masters: "What you do during the inspection is how you do it at ordinary times." It is the same as during the inspection. This has also been proven during countless inspections and inspections. There will be no problem with the Galaxy together, we can rest assured. This is what the leader of the neighborhood committee said.

3. Unity and integrity

In the actual work, we have always reminded and asked everyone: Don’t say anything that is not conducive to unity (don’t talk about other people’s behind their backs); Don't spread the word, don't be a loudmouth, and keep your mouth shut; don't do things that are not conducive to unity, especially during duty and shift handovers, don't be clever, don't do things perfunctory, don't fool your peers, and be clear from top to bottom. Connect and live in harmony. With righteousness, unhealthy tendencies will no longer exist; with righteousness, suspicion will be reduced. Unity brings out the mood, and unity brings out the spirit.

To put it in the words of female compatriots: Now we are in a good mood, we have an end to our work, we are willing to suffer a little and suffer a little tiredness, all the expenses and goods advocated by the leaders go to the public, we resolutely obey and are willing to do it. Time-honored conventions were broken, preventing anyone from disposing of waste privately. In this way, mutual suspicion and intrigue have been reduced, and income has been increased. Although it is very insignificant, it reflects a spirit and state. More importantly, it promotes unity and enhances team awareness. The company's many assault missions were completed as soon as possible, and they were willing to work without any complaints.

4. Sentiment and helplessness

In people’s imagination, cleaning is just an ordinary job, and anyone can do it. Others, although they can do it, they may not necessarily be able to do it. According to our standards, you never have to be able to do it. There must be a process and you have to figure it out carefully. Having said this, some people may think that there is some secret to cleaning, so don’t act too arrogant. Feeling: Some people don’t understand cleaning. Property Cleaning Work Summary 2

In 20xx, under the guidance and strong support of the company’s leaders, in accordance with the company’s work requirements and in line with the property service purpose of “your satisfaction is our eternal pursuit”, we The company management philosophy of "people-oriented, customer-oriented, sincerity as the source, and quality first" takes "improving standards, creating benefits, and building brands" as the company's development goals, and "service first, customer first" as every An employee's creed. Through the joint efforts of all employees in the department, a series of high-quality service work has been carried out. Here is a brief summary of one year's work. Summarize experiences and lessons, identify shortcomings, and lay a solid foundation for 201x work.

1. Personnel management

After the night shift was implemented, the mood of the employees fluctuated and it was very difficult to carry out the work. Therefore, we communicated with the employees in various aspects to stabilize the mood of the employees without affecting the quality of the work. According to the work needs of each position, we focused on strengthening the reasonable allocation of personnel and the assessment of workload, actual operational characteristics and requirements, and adjusted shifts and duty hours. Without increasing personnel, the cleaning operation requirements were basically met.

There are currently 14 employees. This year ***, 9 people resigned and were transferred.

Among them, 1 person was transferred to the reservoir area and 8 people resigned.

2. Training

New cleaning staff were given cleaning theory training and practical training for different positions, so that the cleaning staff could master the knowledge of cleaning work and meet the requirements of office building cleaning work. .

On the premise of training the cleaning staff in the "Cleaning Work Manual", the following training was emphasized based on the actual situation at work: classification and use of cleaning agents, cleaning procedures, cleaning of stainless steel accessories, cleaning of furniture , cleaning ashtrays, cleaning wallpapers, cleaning and maintenance of elevators, and rust treatment.

We have strengthened the training of employee assessment systems, training on excellence and related standard implementation knowledge, and established employees' sense of responsibility in their work. At present, employees can work hard and complete according to the prescribed standards, but they must abide by work disciplines. Details such as behavior and behavior still need to be supervised and managed. The next step will be to strengthen training in this area and make it a habit.

After continuous training and running-in, the cleaning staff have adapted to the existing management style and work procedures, and the personnel are basically stable.

3. In terms of cleaning work mode

Under the guidance of the leaders of the group company, "unmanned cleaning" was implemented, and "natural cleaning" achieved good results.

Based on the original day shift, it is divided into two shifts, and the main cleaning work is carried out in the night shift. While implementing "unmanned cleaning", in order to ensure the quality of hygiene, the frequency of cleaning inspections has been strengthened. The existing staff allocation of one cleaning staff from 7F to 16F can basically solve any sanitary problems that arise at any time within 30 minutes. However, during the peak period from 11F to 16F, the cleaning staff often cannot enter the men's bathroom for an hour, causing the bathroom to be dirty.

In terms of "natural cleaning", the cleaning frequency has been strengthened, and the original fixed scheduled cleaning has been changed to the current cleaning at any time. When dirt is found, it is cleaned immediately to restore the original color, and achieved better results. But cleaning costs have increased. In the recent period, due to the construction of the second construction and municipal road construction, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. As the construction is completed, thorough cleaning will be carried out to achieve hygiene. standard.

To ensure that the elevator carpet hygiene meets standard requirements, vacuum the carpet every 20 minutes.

4. Completion of cleaning work

(1) Completed the timely revision of the cleaning staff and work model

(2) Completed the cleaning work of the building * Daily maintenance of regional sanitation.

(3) Complete the land reclamation work for the new occupied floors.

(4) Complete the crystal hardening of the building’s stone and carpet maintenance.

(5) Complete the removal of building garbage.

(6) Complete two cleanings of the building’s exterior walls.

(7) Complete the peripheral ground scour work.

(8) Cleaning the B1 parking lot twice a month.

(9) Complete special cleaning services. Second crystal surface treatment of the stone floor in the reservoir area and cleaning of carpets, bedside and sofas. Carpet cleaning on the 3rd floor.

(10) Complete quarterly wood waxing and maintenance work. Property Cleaning Work Summary 3

Time flies and it has been more than a year since I came to XX Property Company. First of all, I would like to thank the company leaders for their trust and concern for me and for giving me a platform to learn and show myself. During this year, I have had arguments and fatigue with everyone here, but more often than not, we have sweated together, persisted together, and struggled together.

From Manager Gu of the company, I learned the spirit of perseverance and determination, not being afraid of difficulties when encountering difficulties, and methods of communicating with owners; from Mr. Chen of the head office, I learned that we should have an overall view of the work and follow the overall situation. The attention to every detail in life and the sense of responsibility for work are summed up in one sentence: "Details determine success or failure!"

"Details determine success or failure!" I understand and understand this sentence , but always fail to achieve the desired results due to various reasons. I will never shirk responsibility. Although the sanitation in the community is not up to standard, although it is affected by the illegal operation of construction vehicles, it is more due to my own lack of control over the cleaning work in the community, my understanding and arrangement of the work, and the coordination with the cleaning staff. Communication fails to achieve the expected goals and effects. These will be areas where I need to continuously improve and learn in my future life and work.

Even though there are all kinds of unsatisfactory things, we also have some shining points in this year. During the period when the cleaning work was the most stressful, our office worked together many times for the sake of the community. In terms of environmental sanitation, every nook and cranny of the community is cleaned out of paper peelings and fruit scraps, so that the owners of the community can see our attitude of serving everyone attentively, and it also plays a very good leading role for the cleaning staff, so that everyone will no longer be concerned about cleaning. Work creates a feeling of being inferior to others. If we can do it, of course they can do it too, but our division of labor is different. Until now, we still find time to gather everyone together to pick up garbage in the community. We also collected property fees in the community during the noon break under the scorching sun or cold wind. Every time, we met the basic requirements of the meeting, even exceeded the quota, and successfully controlled the outstanding property fees within a certain amount.

After the company clearly separated the cleaning department and the safety affairs department, our two departments have also cooperated sincerely on many occasions. During the "Three Creations and One Office" period in Guiyang City, before and after the house sales activities, and in During the festival, we washed the roads and pools together, and also moved various debris for the environmental work of the community. Dust, mud, sweat, laughter and curses form a harmonious and sunny picture. At this time, we are the most united and combative.

I have a big shortcoming in management, which is also my biggest flaw, but I am not afraid of getting dirty or tired. I can rush to the company at any time when I have a rest, and I can work with others when the work is tense. Everyone worked until two or three in the morning. I won’t go into details about these. In the future, I will work hard to make up for my shortcomings and comprehensively improve my abilities in all aspects to achieve results for the company and myself.

1. Shortcomings in the work

1. Since the early stage of the project was a rolling development, most of the community roads and construction roads overlapped, and the flow of cleaning staff in and out was unbalanced, and I There was also some negligence in management, which resulted in a shortage of cleaning staff in the second half of this year, resulting in substandard environmental sanitation in the community, which caused dissatisfaction among the owners and had a certain impact on the company's collection of property fees.

2. In terms of managing cleaning staff, there is no ideological work and reasonable arrangements for work, which makes the cleaning staff emotionally unstable and passive in their work.

3. Due to various reasons, I did not check the cleaning staff's work properly, which made them more lazy and unable to complete the work on time and with high quality and quantity.

Various deficiencies have had a negative impact on the company, and I would like to express my deep apology to the company leaders.

2. Completed work

1. Wash the road 8 times, clean the pool 12 times, clean up the water in the elevator 4 times, and clean the vacant rooms 4 times.

2. The cleaning lounge has been relocated twice.

3. Clean and transfer the garbage around the garbage pool 3 times.

4. The holiday community is decorated twice.

5. Assist the engineering department to repair short-circuited street lights in all circuits in the community 3 times.

6. Repair the wash basin in the bathroom of the sales hall 3 times and flush the toilet valve 4 times.

In addition to daily work, there will be some overlap between the work of various departments. They collaborate with each other to complete many emergency tasks, such as changing the voice-activated lights in the corridors, handling owner complaints, assisting with night safety, etc. One thing is enough.

3. Aspects of work that need improvement

1. Strengthen communication and interaction with cleaning staff, lead by example, and carry forward the spirit of unity and cooperation to do every day's work. And stabilize the mood of the cleaning staff and maintain a high passion for work.

2. Strengthen the deficiencies in own management and learn methods and methods of property work from all aspects.

3. Work with leaders to fully analyze and plan cleaning work methods. And make more detailed cleaning service requirements and standards based on the particularity of this community.

Finally, I hope that our company can go further and longer, gain the trust of more owners, attract more useful talents, develop stronger and better, and make every company's success Employees and community owners can live and work in a beautiful, clean, safe and tasteful environment. Summary of property cleaning work 4

I have been working as the cleaning supervisor of the property department since May 18 this year. The job responsibilities are to be responsible for the daily cleaning, regular disinfection and garbage removal of parks A, B and D, as well as the supervision and management of land reclamation and daily sanitary cleaning services for the property office area and E, F and G received at the end of the year. The management scope is wide and the personnel are scattered. Although these make management work very difficult, they have not changed my enthusiasm for work. This is both a challenge and a rare opportunity to exercise. The following is a report on the work situation this year:

1. Land reclamation work

At the beginning of the work, the focus of the work was on the land reclamation of the public area of ????the ABD group. Due to time constraints, maintenance There is a lot of work, which brings great difficulties to the land reclamation work. Basically, the land reclamation work and large-scale maintenance work are carried out simultaneously during the entire period, which results in secondary pollution and repeated cleaning problems in the completed land reclamation area. .

The reclaimed water system has not been opened until the owners move in together, which will undoubtedly have a huge impact on the land reclamation work. However, under the coordination of Manager Wang of the Property Department, after many communications, the general contractor was contacted I tried my best to remove large pieces of construction waste, and I arranged for land reclamation personnel to clean up the remaining small amount of construction waste. In addition, through coordination, I temporarily borrowed fire-fighting water for land reclamation.

Before the owner goes through the move-in procedures, daily on-site supervision and inspection, rectification and rework are carried out item by item to ensure the smooth completion of the land reclamation work. When EFG, which also took over at the end of the year, formed a group, it was freezing cold and without water most of the time. It overcame many difficulties and completed the land reclamation work.

2. Management of daily cleaning work

As grassroots workers in outsourced cleaning companies, there are common problems such as older age, low educational level, and high staff mobility. Because this project is a villa project, the working environment only includes the park and garage, the conditions are relatively harsh, and the area under each person's jurisdiction is also very large and the tasks are heavy. In addition to regular in-depth corporate culture training on the company's background, management system, and company leadership, the property management company also provides cross-training and cyclic training with the cleaning company's own work system. We also provide training on the practical use of cleaning tools and knowledge of cleaning techniques within the cleaning company, and organize regular oral assessments one by one to ensure that everyone can improve as soon as possible.

Also during the daily work of cleaning employees, we pay more attention to their rest and eating issues, contact the engineering department to build a cleaning lounge in the garage, and distribute heatstroke prevention and cooling medicines during the high temperature period in summer so that everyone can Work with peace of mind. Since October, due to the withdrawal of the construction site for indoor cleaning, our property department, under the situation of tight personnel, deployed personnel to clean the post-construction garbage and indoors 175 times in two months. During the maintenance period, construction waste was piled up in the public area more than 200 times, ensuring the sanitary requirements of the indoor and public areas before the owners move in after the construction.

At the same time, in conjunction with the actual work details, I summarize and constantly revise various cleaning rules and regulations in my daily work. The company's "Cleaning Operation Instructions" has been updated and a series of management regulations and specific measures have been formulated and revised to make the division of labor clear and assign responsibilities to each person. Based on the on-site conditions, the cleaning staff’s job area division, work flow, responsibilities, safe operating specifications, emergency plans, etc. were formulated. In order to check the work status of employees at any time, the supervisor of the outsourcing company fills in the "Working Day Report" and the "Cleaning Inspection Checklist" that I fill out every day for double inspection.

I combined the daily employee work performance, problems discovered and rectifications, communication and cooperation with other departments, and work logs on one piece of paper, which reduced my huge paperwork work. I also communicated with the security director , supervisors and greening supervisors, and supervise and inform each other to make up for the current situation that I am the only one in the cleaning department to inspect and inspect.

Use records and checklists to understand their work and quality conditions, be aware of them, have documented records, and organize and archive them for future reference. Worked closely with the customer service department to handle two complaints about cleaning issues on site, and took corresponding measures in a timely manner, drawing inferences from one instance to avoid recurrence of the same problem. Communicate and cooperate with the sales office and club staff to successfully complete various inspection and reception tasks for superior leaders.

3. Regular disinfecting work

In the regular disinfecting work of the four pests, the company proposes to purchase drugs and equipment by itself, arranges personnel to carry out the work, collects information and consults professionals, and conducts multi-party research. Comparing and exploring, we compiled a set of operating procedures and a list of medicines and equipment suitable for the current situation of this project, which saved costs. At the same time, in conjunction with the mosquito killer lamp installed in the garage and the frequency of disinfecting once a week, the desired effect was achieved, and Good transcript archive. The environmental problem of mosquitoes in the park’s garage has been gradually improved.

IV. Garbage Removal

Garbage removal companies have officially entered the site since July 1st. In the early stage, they mainly focused on domestic waste. With the increase in the number of owners’ occupancy, and decoration As the number of households increases, construction waste is piled up in the garages of each household, so garbage inspection is added to the daily work. Make a good estimate and contact the removal vehicle to arrive at the site in a timely manner. Some decoration companies pile construction materials and garbage together. In order to prevent mishandling, I designed a form to be signed and confirmed by the removal personnel and the person in charge of the site. At the same time, I also informed the front desk to contact the owner to achieve double insurance.

Looking back on the work of the past six months or so, although some achievements have been achieved with the help and care of superior leaders, the preliminary cleaning work of the park and club is on the right track. However, there is still a certain gap between the requirements of leaders at all levels of the company. There are still deficiencies in management level and communication skills. Sometimes they are not calm enough when encountering problems. Sometimes, eagerness for success often backfires. These shortcomings require me to strengthen my own learning, use the knowledge I have learned to guide my work, and strive to use better results to repay the leadership's trust in me.