Why is the phone suddenly silent?

If you are using a vivo phone and the speaker you are referring to has no sound, please check the following methods:

1, press the volume plus key to turn up the sound;

2. If a Bluetooth headset or wired headset is connected, please disconnect it and try again;

3. Close the background running software and try again;

4. Call out the control center and turn off the mute mode and do not disturb mode/focus mode;

5. Check whether there is sound in the speaker during the call, and eliminate the abnormality of playing music, video and other resources;

6. If the fuselage is broken, liquid is put outside and ash is put inside. , may affect the sound, please go to vivo customer service center for testing;

7. Please ensure that the speaker is not blocked or blocked, such as protective shell, dust, etc. If there is a jam, you can try to clean it up or go to the vivo customer service center to clean it up;

8. Please upgrade the system to the latest version, restart the device, and then use it for viewing;

Method for restarting equipment:

1), press and hold the phone power button to pop up the "restart" option to turn it off;

2) Slide down the top of the mobile phone screen twice to bring up the shortcut bar details page/slide up the bottom of the screen to enter the control center, and click the "shutdown/restart" switch;

9. If the headset is not plugged into the phone, the headset icon will still be displayed, which may lead to mute.

You can refer to the following methods:

1). If the equipment is damaged by falling, the earphone hole is filled with liquid and dust. , which may affect the function of the earphone hole. Please take the equipment to the customer service center for testing.

2) Please try plugging and unplugging the earphone once, and confirm whether the icon display of the earphone returns to normal. If there is still a headset icon, you can try to restart the phone to view it;

3) If the device uses a Type-C headphone jack, please confirm whether to use a one-to-many charging cable or an unofficial headphone patch cord. These devices may be incompatible with the devices, resulting in abnormal display of headset icons. It is recommended to disconnect the device for viewing.

If the above methods fail to help the recovery, it needs to be detected and handled by the customer service center (customer service center address: go to vivo official website /vivo Mall APP-My service outlets/after-sales outlets-select provinces and cities to inquire about the customer service center address);

Tips: It is recommended to bring relevant purchase vouchers (such as purchase invoices/warranty cards/ID cards) when you go, and call the service center staff in advance to ensure that the staff will go again during normal working hours, avoid running empty, and pay attention to safety on the way back and forth.

If you mean there is no sound in other cases, you can go to this link page to consult online customer service for details.