What should I do if my online store manager account is frozen?

There are two types of account freezes on Taobao:

The first one is frozen due to serious violations, which is basically permanent.

The second reason is that Taobao is temporarily frozen due to remote login, and login is restricted.

Permanently frozen due to serious violations

At this time, please call Taobao customer service. Click Contact Us on the Taobao homepage (at the bottom of the website) to find the service hotline that matches your identity. Communicate and negotiate with customer service. It may be thawed. Remember it is possible!

Due to remote login, Taobao is temporarily frozen and restricted login. Click to open an account, enter the member name, click Next. This is divided into SMS activation and email activation (taking a mobile phone as an example). Click to activate immediately, and the system will send a verification code to the bound mobile phone. Enter the correct ID number and the verification code received (the verification code will be updated after a certain period of time, be sure to enter the latest verification code) and click Next to complete

If you use email to retrieve it. There are certified members and non-certified members

Certified members need to fill in their ID number and security questions. Non-certified members only need to fill in the registration email and click Next to complete.