Tmall received a text message from Alipay saying that it needs real-name authentication after shopping refund.

Yes, follow the system prompts for real-name authentication.

The real-name authentication steps are as follows.

1, log in to www.alipay.com Alipay account (account type: personal account). On the homepage of "My Alipay", please click "Apply for Certification".

2. Enter the introduction page of Alipay real-name authentication, enter the check code, and click "Apply Now" to continue.

3. After carefully reading the Alipay real-name authentication service agreement, click the "I have read and agreed to accept the above agreement" button to enter Alipay real-name authentication.

4. There are two options for real-name authentication. Please select one of them, and then click Apply Now.