What is the Shenyang heating complaint phone number?

To make complaints about Shenyang Heating, you can call 12345. The details are as follows:

1. 12345 government service hotline (referred to as 12345 hotline) refers to the 12345, A public service platform composed of the mayor's mailbox, mobile text messages, mobile clients, Weibo, WeChat, etc., that specializes in handling hotline matters, providing "7-24 hours" all-weather manual services. The 12345 hotline can improve the level of serving the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations;

2. The work of the 12345 hotline must accept the legal supervision and supervision of the people's congress representatives at the same level. Democratic supervision by members of the CPPCC, reporting on the operation of the 12345 hotline and the handling of various departments as required, and announcing it to the public through appropriate means, and actively accepting social supervision; comprehensively utilizing system supervision, written supervision, special supervision, instruction supervision, etc. In this way, we can urge and supervise the handling of the undertaking units. Through all-round supervision and various forms of supervision, all units are encouraged to perform their duties conscientiously and ensure that "everything is responded to and implemented" for the masses' demands.

Legal basis: Article 37 of the "Consumer Rights and Interests Protection Law of the People's Republic of China"

Consumers associations perform the following public welfare responsibilities:

(1) Provide consumer information and consulting services to consumers, improve consumers’ ability to safeguard their legitimate rights and interests, and guide consumption patterns that are civilized, healthy, resource-saving and environmentally friendly;

(2) Participation Formulate laws, regulations, rules and mandatory standards related to consumer rights and interests;

(3) Participate in the supervision and inspection of goods and services by relevant administrative departments;

(4) Issues concerning the legitimate rights and interests of consumers shall be reported, inquired and made suggestions to the relevant departments;

(5) Accept complaints from consumers and investigate and mediate the complaints;

(6) If the complaint involves quality issues of goods and services, a qualified appraiser may be entrusted with the appraisal, and the appraiser shall inform the appraisal opinion;

(7) Support the harmed consumer's behavior regarding behavior that damages the legitimate rights and interests of consumers. Consumers file a lawsuit or file a lawsuit in accordance with this law;

(8) Expose and criticize through mass media any behavior that damages the legitimate rights and interests of consumers.

People's governments at all levels should provide necessary funding and other support to consumer associations in performing their duties.

Consumers associations should conscientiously perform their duties of protecting consumers’ legitimate rights and interests, listen to consumers’ opinions and suggestions, and accept social supervision.

Other consumer organizations established in accordance with the law carry out activities to protect the legitimate rights and interests of consumers in accordance with laws, regulations and their charters.