Civil affairs bureau manual service hotline

Civil Affairs Bureau's artificial service hotline 12368 is as follows:

1 is the judicial information public service number determined by the Supreme People's Court and commonly used in the national court system.

1 and 12368 main functions and service modes of litigation service platform. 12368 hotline litigation service can contact judges, inquire about cases, consult litigation, and put forward opinions and suggestions on court work, letters and complaints, etc. Call 12368 from a landline or mobile phone.

2. If the client or agent chooses the SMS litigation service 12368 and provides the mobile phone number to the court during the period of prosecution, responding to the lawsuit and applying for execution, the court can send a short message through 12368 to actively inform the client of important process node information such as trial execution institution, trial time and place, program change and execution measures, and can also deliver various notices in time.

3. 12368 other matters needing attention: 12368 hotline service time is working hours (8: 30- 17: 30, except weekends and holidays, the same below), and self-service voice service time is 24 hours; Window and SMS litigation service hours are working hours; Internet, WeChat, Weibo and other litigation services are available 24 hours a day.

4. When the parties or agents use the functions of inquiring cases, contacting judges, sending and receiving materials, letters and complaints, opinions and suggestions on the 12368 litigation service platform, they need to confirm their identity through the litigation service password notified in the Notice of Case Acceptance, Notice of Respondent and Notice of Participation in Litigation. The litigation service password is automatically and randomly generated by the trial process management system, which corresponds to the case number and is unique and specific. Therefore, the parties or agents are requested to take good care of their litigation service passwords to avoid the adverse consequences caused by the identity being fraudulently used by others due to the disclosure of litigation service passwords.

legal ground

People's Republic of China (PRC) Civil Procedure Law

Article 55. Organs and relevant organizations prescribed by law may bring a lawsuit to the people's court for acts that pollute the environment, infringe upon the legitimate rights and interests of many consumers and harm the public interests.