The deposit for the ofo yellow car has not been refunded, but it is still being automatically renewed! What is the specific situation?

With the continuous development of society, various new things are constantly emerging, and bicycle sharing is the inevitable result of the continuous development of urban transportation. When all kinds of shared bicycles are all over the streets, has anyone ever remembered that the first shared bicycle was ofo's little yellow bike, but now it has disappeared. Of course, there are probably some people who have not forgotten it at all. This matter is because there are still many people in the ofo yellow car whose deposits have not been refunded. Although many people's deposits were not refundable at that time. I guess I gave up because I thought the complaint was fruitless. I thought the company had gone bankrupt, but who knew that ofo is still automatically renewing its subscription to this day? What is going on?

01. The whole story

Ms. Zhou from Beijing suddenly found that a sum of money had been deducted from her bank card for no apparent reason. Of course, the amount was not much, only a few dozen yuan. But this matter still feels very strange. After all, it involves the security of the amount of her property account. After careful investigation, it turned out that this amount was deducted from the deposit of the Olef small yellow car. Ms. Zhou felt that this was even more strange. Ofo No one is using the little yellow car now, so why is it automatically renewed? Moreover, many people’s deposits have not been refunded yet.

Later, after careful reflection, Ms. Zhou realized that in March and June, there were actually SMS notifications of deductions. However, there were no funds in Ms. Zhou’s bank card at that time, so no deductions were made. Success, so Ms. Zhou didn’t pay much attention to it. It was only this time that Ms. Zhou was caught off guard. Later, Ms. Zhou went to find the customer service of Ofo, but the contact was fruitless, and no one responded to the official phone number. 02. Ofo’s small yellow car company’s service was insufficient

Later, after the reporter learned about this matter, he also called many times, but could not contact the official staff of ofo. It was later verified. I found that the deposits for many ofo taxis are actually in the account balance, but they still cannot be withdrawn, and the automatic renewal is not turned off, which means that the cooperation between ofo and WeChat has not been terminated, and the automatic renewal is on the user's page. There is actually a function to turn off, but many users don't know about it. As a company, it should really serve users to the greatest extent. Obviously ofo has not achieved this goal.