How to refund the ticket for Railway 12306?

Railway 12306 can refund tickets through the official website of Railway 12306, mobile phone client, ticket vending machine and manual window. Passengers who have registered at 12306.cn website and completed the face identity verification through the mobile APP can also go through the refund procedures of railway e-tickets purchased by others by electronic payment through the ticket window of the station, automatic ticket vending machines, railway sales outlets and 12306 website.

Railway e-tickets purchased in cash or printed with reimbursement vouchers can be changed and refunded at the designated window of the station; Or refund the ticket by face verification through 12306 website, and go through the refund formalities at the train station window with the original passenger ID card within 180 days (including the same day) from the date of successful online refund. When the railway electronic ticket printed with the reimbursement voucher is changed or refunded, the passenger must return the reimbursement voucher.

12306 Other provisions on refund.

Refund fee will not be charged for refund more than 8 days before driving; If the bus stop starts more than 48 hours before the departure time, it will be calculated as 5% of the fare; if it is more than 24 hours, it will be calculated as 10% of the fare; if it is less than 24 hours, it will be calculated as 20% of the fare. If another train arrives at the station more than 8 days before the train starts, and the ticket is refunded 8 days before the train starts, a refund fee of 5% will still be charged. When the ticket is changed or "changed to the station", if the fare of the new ticket is lower than that of the original ticket, the difference will be refunded, and the refund fee will be charged for the difference and the current refund fee standard will be implemented.