How to complain if the port number is not allowed to transfer to the network?

The port number transfer is blocked, and the complaint method is as follows:

1. You can lodge a complaint with the competent department of information industry in the State Council, and the complaint telephone number is 1-2-3-8- 1.

2. You can complain to the local telecom regulatory agency about the operator.

Users may need to change their terminals when handling port number transfer. In fact, there are still some risks in handling port number transfer, which varies from person to person.

The "Regulations" also clarify that telecom business operators should clearly inform users of the risks and losses that may be faced in handling port number transfer services through appropriate means, and obtain user confirmation.

What are the specific risks? The first is the problem of SMS verification code. At present, many Internet services need mobile phone verification code when logging in or paying by bank card. However, many users have previously reported that "handling the port number transfer was threatened by the staff. If you don't receive the bank SMS and the network verification code, you will be at your own risk. "

Users who have successfully transferred to the Internet claim to be "reminded", which may affect the use of some services and the reception of short messages after transferring to the Internet, such as verification codes of WeChat, QQ, companies, schools, Taobao and websites, and short message notifications. There are also users who have successfully transferred their numbers to the network, and received a reminder message: after transferring to the network, it may affect the use of some services, such as third-party payment of telephone bills, including banks, WeChat, Alipay and so on.

When handling the port number transfer, you can make a complaint in the following circumstances.

The regulations also impose restrictions on telecommunications enterprises.

The "Regulations" emphasize that telecom operators shall not have the following nine behaviors in the process of providing port number transfer services:

(1) Refusing, preventing or delaying the provision of port number transfer services to users without justifiable reasons;

(2) After the user applies for port number transfer, it interferes with the user's free choice;

(3) expanding the scope of online term agreement without authorization, default the term of validity of the agreement and the term of marketing activities without online term limit to the online agreed term, and restrict users from transferring numbers to the network;

(4) adopting technical means such as interception and restriction to affect the communication service quality of number-carrying users;

⑤ Carry out comparative publicity in the publicity of port number portability services and related tariff schemes, and mention the names (including abbreviations and logos) and tariff schemes of other telecom operators. Fabricating and spreading false or misleading information about port number transfer, concealing or diluting restrictions, exaggerating the impact of preferential items or port number transfer, deceiving and misleading users, and slandering other telecom operators;

⑥ Formulate special tariff plan and marketing plan for users with port number transfer;

(7) using malicious valet to handle port number transfer, malicious valet complaints, etc. to hinder or destroy the normal development of port number transfer services of other telecom operators;

(8) The user continues to occupy the incoming number after logging out of the network;

Pet-name ruby other violations.

legal ground

Article 9 of the Notice of the Ministry of Industry and Information Technology on Printing and Distributing the Provisions on the Management of Port Number Transfer Services stipulates that telecom operators shall not commit the following acts in the process of providing port number transfer services:

1. Refusing, preventing or delaying the provision of port number transfer service to users without justifiable reasons.

2. After users apply for port number transfer, it interferes with users' free choice.

3. Expand the scope of online term agreement without authorization, default the validity period of the agreement without online term limit and the term of marketing activities to the online agreed term, and restrict users from transferring numbers to the network.

4. Take technical means such as interception and restriction to affect the communication service quality of users with port number transfer.