How does China Mobile complain?

You can call 10086 or 1238 1 to complain about China Mobile.

10086 is the most basic complaint channel. The workflow is that the operator records the problem to form a work order, and then transfers it to the business department responsible for the problem, and the specific department is responsible for replying to the customer. Don't worry when you complain, the relevant personnel will contact you to reply to your legitimate demands. In addition, you can also complain through online complaints and complaints about China Mobile Business Hall. If you can't solve the problem through the customer service hotline, you can consider submitting an online complaint on the official website of the mobile company.

As the public service telephone platform of the Ministry of Industry and Information Technology, 1238 1 provides efficient and convenient complaint service. After making a phone call to solve the related problems such as the mobile business hall, consumers can transfer to manual service or complain online. In addition, 1238 1 can also remind consumers by SMS, effectively avoiding the occurrence of fraudulent SMS. Therefore, complaining about moving is one of the most effective complaints.

Business scope of China Mobile Company

China Mobile Tietong Broadband Service is a home Internet service jointly launched by China Mobile and its subsidiary Tietong. Customers can handle it through China Mobile Communications Service Office 100. Two broadband brands, one is a high-end group user, who can provide high-quality services by using optical fiber access; One is low-end group users, mainly home users. China Mobile makes full use of Tietong broadband to seize the home market.

On the basis of fixed-line and broadband services, vigorously develop data services and intelligent services, and further deepen and popularize MPLS VPN services, all-video services, Grow e stations and call centers 10050 services.

The above contents refer to Baidu Encyclopedia-China Mobile Communications Group Co., Ltd.