How to reply when the customer says the glass is broken?

Reply with a professional after-sales attitude.

1, dear customer, I am very sorry to hear your feedback on broken glass. We attach great importance to your opinion and apologize for the inconvenience. Please provide more details, such as which glass it is and the broken condition, so that we can better understand the problem and take appropriate measures to solve it.

Dear customers, we are very concerned about your feedback. We apologize for the broken glass. In order to solve the problem, we will immediately send professionals for inspection and maintenance. At the same time, we will do our best to ensure your safety and comfort.