What's the difference between 123 19 and 12345?

123 19 is an urban construction service hotline, which is a special telephone number for public welfare services in the national construction industry determined by the Ministry of Construction and the Ministry of Information Industry, covering public transportation, water supply, gas, heating, illegal buildings and other aspects.

12345 government service hotline refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo and WeChat. You can call. It is necessary to call the Housing Authority after complaining about the property 12345. This property was originally managed by the Housing Authority.

1. Accepting complaints: Politeness is the basis for handling complaints. A good attitude and a kind smile can solve the grievances of many owners.

2. Listen to the tape. Sincerely listen to the complaints of car owners and carefully record the main points of things.

3. Judgment and handling. First of all, thank the owners for their concern and love for the property management company. Then quickly judge, quickly reflect, and deal with it in time. Need to cooperate with all departments should be promptly informed and fully coordinated. After judgment and analysis, if problems are found, respond to the owner with a positive attitude at the first time and inform the property management company of the solution.

4. pay a return visit. It is an important link to establish trust with the owners and make up for misunderstandings caused by various reasons. It is also the best opportunity to check the quality of work, communicate with the owner and improve the relationship.