SKP shopping malls do not allow takeaways to enter. Why is there such a labeling rule?

On July 11, blogger @草道 posted a video on Weibo to experience the life of a takeaway rider. When she went to Beijing SKP shopping mall to pick up takeout while wearing Meituan's takeout work clothes, she was stopped by the security guard at the door on the grounds that she was not allowed to enter while wearing takeout work clothes. In Director Cao’s 8-minute takeaway rider experience video, there is a scene at the beginning where he is unable to enter SKP to take orders. After learning that he could not enter through the main entrance, Director Cao was told by SKP staff to go to the employee passage and the subway entrance connecting the mall to pick up food. In the end, he was refused entry because he was wearing takeout work clothes. Obviously this is the scene that arouses the most public outrage. Director Cao said that the reason why he put this part of the clip at the beginning of the video is because it was the most angry and touching experience in my experience.

Some netizens compared SKP’s approach to the Republican slogan that Chinese people and dogs are not allowed, which have been rumored for many years. At the same time, they once again lamented that it is really difficult for delivery workers. SKP also stated in its response that the mall has set up a special place for delivery boys to pick up food. Not only the delivery boys, but other mall staff must also enter through the staff passage. Putting aside the moral discussion, these shopping malls and office buildings actually have the right to do this. Yang Wang, a lawyer from Shanghai Guoyuda Law Firm, said in an interview with Jiemian that although the shopping mall restricts entry to take-out services, it is suspected of infringing on personality rights. But shopping malls also have independent management rights and can decide who can enter the store and make purchases. As mentioned earlier, shopping malls and office buildings restrict the entry of delivery workers mainly to maintain order within the premises. To some extent, it is similar to some five-star hotels and concerts that have dress requirements for attendees. Regardless of whether this is considered a form of discrimination, the reason why these institutions have such regulations is to deal with management problems caused by certain outside people or things.

Among the series of problems arising from the food delivery industry, the solutions provided by shopping malls, office buildings, communities, etc. may not be optimal. But it must be mentioned that the management of takeout platforms is largely absent. The delivery guys at the bottom of the entire chain not only have to pay for these problems, but also bear more additional risks. Under such a deformed mechanism, it would not be surprising to see any outcome. If this problem is not solved at its root, this vicious cycle will continue, and the long-term result may be losses for the platform, merchants, delivery people, and users.