About business and foreign affairs reception etiquette

Welcoming and sending off guests is the most basic form and important link in the social exchanges and hospitality activities. It is an important aspect of expressing the host's friendship and embodying politeness. What I bring to you below, I hope you will like it!

Business and Foreign Affairs Reception Etiquette 1: Reception Preparation

In order to successfully complete the reception task, foreign affairs reception units generally need to specialize in reception The team is fully responsible for all reception matters.

In the reception work, you should first understand the basic situation of the visitor, and clarify the country, name, member list, purpose of the visit, etc. of the delegation. If you need to book a hotel or return air ticket according to the guest's request, you should also obtain a photocopy and fax of the guest's passport. After mastering the above situation, make a thorough written reception schedule in Chinese and foreign languages, including details such as welcome and farewell, meetings, talks, signing ceremony, banquets, tours, transportation, meal and bedtimes, accompanying persons, etc. The schedule should be arranged with the guests' opinions in advance as much as possible, and the customs, habits and religious beliefs of the guests should also be taken into consideration. After the schedule is properly printed, have a copy ready for guests upon arrival.

Business and foreign affairs reception etiquette 2: Welcome and send-off

Determine the welcome and send-off specifications based on the identity of the visitor. According to international practice, the main greeter and farewell person usually have the same status as the guests. Come out to greet and send off, organize the greeting and send-off ceremony, venue decoration, flower presentation, photography, TV shooting, organization of mass scenes, etc., such as arrival and departure times of planes and ships, selection of flower presenters and preparation of flower bouquets and garlands, introduction of guests and hosts to meet each other The method of driving, the arrangement of vehicles, the arrangement of seats, the hoisting of the national flag, etc., must be implemented one by one.

When welcoming foreign guests, after the foreign guests get off the plane, car or boat, the concierge should take the initiative to introduce the names and positions of the greeters to the guests one by one. The greeters should immediately shake hands with the guests to express welcome. If a foreign guest takes the initiative to hug our staff, I can respond accordingly and do not retreat or force the hug. If you need to present flowers, they should be arranged after the main greeting leader shakes hands with the guests. Do not use chrysanthemums, azaleas, dianthus or yellow flowers as flowers.

When taking a bus, guests should first get on the bus from the right side, accompany the host and then get on the bus from the left side. After all foreign guests and accompanying persons have boarded the car, drive to the hotel. On the way, the accompanying person should choose an opportunity to introduce things that are conducive to promoting Yichang to the outside world, such as welcome slogans, cultural landscapes, etc. seen along the way.

When important foreign guests and large groups come to visit, special persons and cars should be arranged to pick up the luggage and deliver it to the guest's room in a timely manner. After foreign guests arrive at the residence, it is not advisable to arrange activities immediately. They should take a short rest and give them time to change clothes.

Business and foreign affairs reception etiquette three: meeting

When a person of high status meets a person of low status, or when a host meets a guest, it is called an interview or summons. On the contrary, when a person of low status meets a person of high status, or a guest meets a host, it is called a visit or a visit. The return visit after the reception and visit is called return visit.

The person who arranges the meeting with one party should take the initiative to inform the other party of the time, place, attendees of the meeting, other specific arrangements and relevant precautions. If there is a group photo, the group photo must be compiled in advance. Generally, the host is in the middle. According to the protocol order, the host’s right hand is on top. The host and guest are spaced apart, and the host personnel are at the sides at both ends.

Before the meeting, the host should greet the guests at the door, either at the main entrance of the building or in the living room. If the owner does not greet him at the door of the building, the staff should greet him at the door of the building and lead him into the living room. At the end of the meeting, the host should send the guest to the car or say goodbye at the door and watch the guest leave.

For meetings between leaders, except for the accompanying person and necessary translators and record-keepers, all other staff should exit after arrangements are made. During the conversation, others should not come in or out at will.

When arranging the seats of the guest and host, the guest of honor should sit on the right side of the host, and the translator and recorder should sit behind the host and guest of honor. Other foreign guests should sit on the side of the guest of honor in accordance with the protocol order, and the host's companions should sit on the side of the host. If there are not enough seats, you can add extra seats in the back row.

Business and Foreign Affairs Reception Etiquette 4: Negotiations

Meetings refer to the exchange of views between the two parties on certain major political, economic, cultural and other issues of mutual concern. The content of the talks was relatively formal and highly political or professional.

First of all, a special team must be formed to determine the lead negotiator. The position of our negotiator must be the same or similar to that of the other party's negotiator.

The number of people attending the meeting was roughly equal. The second step is to prepare the outline of the talks. If both parties need to sign the "Minutes of Talks" or "Letter of Agreement" at the end of the talks, the text should be drafted in advance.

The talks are chaired by the chief negotiator, and other personnel are not allowed to express opinions without the permission of the chief negotiator. If you have different opinions, you can write a note and hand it to the negotiator for the negotiator’s reference. If the main talker invites everyone to make supplementary remarks, other people can make appropriate supplements according to the main talker's conversational caliber, but they cannot put forward opinions contrary to the main talker's opinions.

For talks, a rectangular, oval or round table is usually used. The guests and hosts sit opposite each other as shown on their nameplates, with the host occupying the back side and the foreign guests facing the front door. The main speaker is seated in the middle.

Business and Foreign Affairs Reception Etiquette 5: Signing Ceremony

Participating in the signing ceremony are basically all personnel from both parties participating in the talks. In order to show the importance of the signed agreement, both parties often have higher leaders attend the signing ceremony.

Generally, a rectangular table is set up in the signing hall as the signing table. The tabletop is covered with dark cloth. Two chairs are placed side by side behind the table for the use of the signatories of both parties, with the main left and the guest right. The texts stored by each party are placed in front of the seats, the signature stationery is placed at the top, and a flag stand is placed in the middle to hang the national flags of both parties signing.

The persons participating in the signing ceremony from both parties enter the signing hall, the signatory takes a seat, the signing assistants stand outside the signatory, and the other personnel are divided into host and guest and stand behind the respective signatory's seats in order of identity. When signing, the signing assistant will help turn over the text and specify the signature place. After signing the text stored by one party, the signing assistant will pass the text to each other, and then sign on the text stored by the other party. After the signature is completed, the signers of both parties will Words were exchanged and handshakes were exchanged. Sometimes champagne is provided, and after signing, everyone toasts to celebrate.