Why Shangri-La Hotel is recognized as the best hotel in the world

In addition to the excellent dishes and the glorious environment, what is more important is the pursuit of excellence in every detail, even the almost harsh pursuit, and the emphasis on "people", the most important element that is often ignored by restaurants. Focus, and this is the real secret of Shangri-La's ability to build top hotels.

Almost everyone who works at Shangri-La will mention the sentence "We are as close as one family" when talking about the working atmosphere here. When many Chinese restaurant owners try their best, Shangri-La Hotel Group always adheres to the corporate culture of "employees first" and "people-oriented", respects everyone, and creates a good environment for employees to realize their self-worth, thus greatly improving corporate cohesion.

Shangri-La Hotels

Every Shangri-La hotel has a "Staff Day" where employees can talk and communicate freely with managers. The hotel celebrates the birthdays of employees who have their birthdays in that month collectively every month, and issues greeting cards and birthday gifts signed by the general manager. Each hotel holds a Spring Festival party for its employees every year. From the general manager to the foreman, they serve the employees together and enjoy VIP treatment.

The hotel management regularly communicates with grassroots employees. The general manager attaches great importance to the monthly staff meeting. Representatives of each grassroots department will collect the opinions and suggestions of employees in their department before the meeting, and sometimes even It's some very trivial things: for example, some employees are not satisfied with the benefits, there are not enough hooks in the locker room, etc.

The management will also use these meetings to let lower-level employees know the company's decisions and what to do next. The cultural atmosphere of respecting employees within the group has greatly inspired employees to feel loyal to Shangri-La Hotels and are willing to contribute to the company.