Implementation of reception work: seeing off guests politely

When the secretary has finished talking to the visitor or the leader has finished the meeting with the visitor, the secretary should bid farewell to the guest politely. "Three steps to welcome guests, seven steps to send them off" is the most basic etiquette for welcoming guests. When the guest stands up to say goodbye, the secretary should stand up immediately to see him off. Ordinary guests can be sent to the stairwell or elevator entrance, while important guests should be sent to outside the office building or to the door of the unit. If you send passengers off in a car, pay attention to the seating arrangements in the car. When riding a car, "right is up, left is down; rear is up, front is down." The right seat in the back seat of a car is first, the left seat is second, the middle seat is third, and the right seat in the front seat is rear. When getting on the bus, people sitting on the right side enter the right door, and people sitting on the left side enter the left door. Do not allow guests to move their seats in the car. When seeing off guests, the secretary should take the initiative to open the car door, ask the guests to get in the car and sit on the right side of the back row. However, if the parking location is not convenient for guests to get on the car from the right, the secretary does not have to ask the guests to move to the right, which is unnatural.

Sending off is the last step that determines whether the visitor can leave satisfactorily. Therefore, whether the last link can be done well is a concrete reflection of whether the secretary can receive visitors well from beginning to end. When sending, you need to use the language of sending, saying: "Goodbye, welcome to come again next time", "Slowly walk" and other polite words; the sending should also have the attitude and behavior of sending. When the guest brings many or heavier items, the secretary should Should help guests carry heavy objects. When saying goodbye to guests at the door, elevator or next to the car, shake hands with them and say goodbye. The secretary should see off guests in a respectful and sincere manner with a smile, and watch the guests get in or leave.

Case 4:

When a visitor walked into the manager’s office of a pharmaceutical group company, Secretary Bao was printing a document at his desk. He nodded to the visitor and said He extended his hand to ask the guests to sit down first. Ten minutes later, he stood up and served tea to the guest, contacted the department the guest was looking for by phone, stood up at his desk, said goodbye to the guest, and watched him walk out of the office. For this matter, Secretary Bao was criticized by the office director.

Analysis: The reason why the office director criticized Secretary Bao was because Secretary Bao failed to greet guests cordially, warmly, and see off guests politely during this reception, especially when he even "went out to welcome three guests" I didn’t pay attention to the most basic etiquette of welcoming and seeing off guests. As Secretary Bao, you should do the following when receiving guests:

(1) Get up to greet the guests and ask why they are here.

(2) Reach out to the guests to sit down and say please wait.

(3) Contact the department where the guest is going as soon as possible and explain in detail how to get there

(4) Send the guest out the door, shake hands and say goodbye.

4. Etiquette requirements for the order in the reception process

1) When sitting, the right person is seated. The guest will be placed next to the organization leader or other accompanying personnel.

2) When going upstairs, the guest walks in front and the host walks behind; when going downstairs, the host walks in front and the guest walks behind.

3) When welcoming guests, the host walks in front; when seeing off guests, the host walks behind.

4) When entering the elevator, if there is a person guarding the elevator, guests should go in first and exit first; if there is no one guarding the elevator, the owner should go first and exit last and hold down the button to prevent the elevator door from pinching guests.

5), serve tea, hand business cards, and shake hands. The introduction should be carried out from high to low by job title.

6) When entering, if the door opens outward, open the door, hold the door open, and then invite the guest in. If the door opens inward, push the door open and ask guests to go first.