Agricultural Bank of China’s work report on integrity

Agricultural Bank of China's work report on work and integrity (generally 6 articles)

The days passed by without a trace in a blink of an eye. Looking back on the work during this period, I believe you have a lot of feelings. Well, it's time to write a job report seriously. How to highlight the key points in the work report? The following are the work reports of the Agricultural Bank of China that I collected and compiled (generally 6 articles) for your reference. I hope it can help friends in need.

Agricultural Bank of China’s Work Report 1

XX is a very important year for me. While serving as the branch operations manager, he led the operation team to focus on the accounting operation goals of "safety, quality and efficiency", adhere to the concept of "safety is efficiency", implement the rules and regulations of the branch, prevent internal control risks, and improve teller service skills. , efficiency, and risk awareness as goals, and played their due role in their positions to ensure that the branch's accounting work throughout the year was successfully and safely completed.

I would like to report my work as an accounting supervisor in 20xx as follows:

1. Conscientiously implement the requirements and guiding spirit of the accounting management work of the Bank of Communications head office and branches, and conscientiously perform the duties of the operations supervisor Responsibilities.

1. At work, I always maintain a high sense of responsibility and professionalism, maintain a strong sense of collectivism, strictly implement various financial policies and rules and regulations, and work conscientiously and self-denial

2. According to the branch’s 20xx annual internal staff rotation arrangement, we carefully analyzed and sorted out the position setting and division of incompatible positions for the existing personnel of the branch, and implemented and improved the branch’s job responsibility system and hierarchical authorization responsibilities. system, achieving good utilization of human resources.

3. Focus on important aspects of operation management and risk prevention in daily work. Use various methods such as supervision, inspection, coaching, authorization, and review to complete due diligence matters and implement daily management according to frequency and quality requirements to ensure that it is well-documented, standardized and orderly. Strengthen the control of key businesses and links, conduct strict approval and reporting of abnormal cash payments; strengthen the awareness of all employees to improve the cash diversion rate of self-service equipment, and effectively guide customer diversion; the management of inventory cash limits and the anti-counterfeiting of large amounts of cash are handled by dedicated personnel Responsible and methodical; analyze and find key weaknesses in the branch, solve problems reasonably, and improve quality and efficiency; regularly organize all employees to analyze and study risk cases, enhance employees' awareness of risk prevention, standardize counter business operations, and prevent mistakes.

2. Strengthen internal control management and improve compliance management levels

1. As the operation supervisor of the branch, he mainly performs the functions of accounting supervision and risk prevention. I strictly implement the risk and benefit constraint mechanism with economic capital as the core and the performance appraisal and evaluation mechanism with economic added value as the core, and strive to pursue the inherent unity of business development and risk control. Adhere to the policy of "treating both symptoms and root causes, comprehensive management, both punishment and prevention, and focusing on prevention", further improve the long-term mechanism for preventing cases, and strive to prevent the occurrence of cases from the source. Strengthen compliance education and strive to achieve the work goal of everyone understanding compliance, taking the initiative to follow compliance, and dutifully maintaining compliance. Let everyone be more vigilant, do a good job in internal control management, prevent financial risks, and achieve no violations and no errors.

2. Perform duties conscientiously, correctly handle the relationship between internal control and development, and effectively prevent and control operational risks and compliance risks. Based on the customer groups and business development needs of the branch, create a harmonious team atmosphere, compliant and efficient operational execution, and escort the development and implementation of various businesses of the branch.

3. Carefully organize the year-end final accounts and account cleaning work, strictly follow the requirements and regulations, study carefully, organize carefully, and do all the preparation work personally: check the accounts, clean up all items Funding, year-end final accounts testing, profit and loss verification, report preparation, and submission of various self-examination reports, etc. It ensured the smooth progress of the 20xx annual accounting final accounts without any errors or accidents.

4. Pay attention to the bank-enterprise reconciliation work and the promotion of electronic reconciliation, and promptly contact the bank-enterprise reconciliation recovery situation issued by the settlement department of the branch to actively contact and step up collection. In particular, in response to problems such as changes in financial personnel and address changes, the branch overcame the difficulties of tight time, few personnel, and heavy workload, and completed the account reconciliations in a timely manner at the end of the year to further maintain a good cooperative relationship between our bank and enterprises.

3. Pay close attention to team building, starting from the basics, focusing on cultivating the safety quality of operating personnel, and ensuring the stable operation of the branch.

1. Strengthen the management of surveillance videos. Strictly follow the branch's requirements for surveillance video management and playback, carefully check the playback videos every week, and review all teller monitors throughout the month. If any teller irregularities are discovered during the playback, patiently explain the reasons and consequences to the tellers. In order to reduce the risk of accidents; for other problems discovered, the relevant functional departments can be contacted in time to supervise and improve them to ensure that the video data is complete, clear and effective.

2. Carefully review the subpoenas issued by tellers and handle errors issued by supervisors in a timely manner. Strengthen the review of subpoenas for new employees and tellers who make more mistakes, so that the error rate can be better controlled. When encountering the inquiry and issue of errors, the supervisor will check them one by one and analyze the causes of errors with the teller *** and explain them in the morning meeting, carefully register the teller's error account, and urge the teller to make corrections to prevent recurrence.

3. Strengthen employee business coaching and skills training, formulate the sub-branch's "Internal Control Reward and Punishment Points Assessment Mechanism Management Measures" to effectively motivate employees, ensure that risk prevention work and 531 training are carried out in an orderly manner, and the execution system is not out of shape. Carefully organize the morning meeting to study, timely analyze and convey the risk warning list of the head office and branches, conduct training on new business, make inspection reports before, during and after the shift, comment on the supervisor's mistakes, and monitor the problems that arise during the playback Explain one by one, etc. Regularly submit risk investigation reports, investigate management risks, internal control risks, safety risks and other links one by one, and actively make rectifications. Employees' awareness of compliance with rules and regulations has been improved. Train and educate employees through multiple channels to establish risk awareness and responsibility awareness, so that employees realize that they are part of the risk management system, effectively implement various rules and regulations, ensure that rules must be followed, and strengthen the execution of various rules and regulations.

Shortcomings in my work

1. Internal refined management needs to be improved, and internal control and monitoring are not in place. Due to the inability to fully manage many tasks, employees' business skills need to be improved urgently. Sometimes they are tired of coping with daily work, and management is not refined enough.

2. Risk monitoring awareness and system updates are out of sync. Due to the intensive launch of the head office's 531 system and various clean-up tasks, the content of the new business system has been updated at an accelerated pace, and the pace of self-learning needs to be followed up simultaneously, so the consideration is not comprehensive enough. In future work, I will work hard to overcome my own shortcomings, learn and control in a timely manner, enrich my business knowledge, better grasp rules and regulations, and enhance risk awareness.

3. The branch service needs to be improved, and the business quality of employees has not yet reached the ability to adapt to the bank's high-intensity business risks. In 20xx, we will mainly focus on the implementation of services and systems and improving the quality of employees to improve our The working ability and service level of branch operation personnel. Agricultural Bank of China’s Work Report on Integrity Work Report 2

Dear leaders and comrades:

Hello everyone!

In XX, I worked under the leadership of the bank leaders and the Agricultural Bank of China Sales Department Under the correct leadership, he actively participated in the study of political theory and business knowledge, based on his own work, concentrated on studying business skills, strictly demanded himself, and comprehensively completed various work tasks.

1. Political theory and business learning

This year I took advantage of the concentrated study and self-study organized by the county bank and the sales department: First, I studied the Fourth Central Committee of the 18th CPC Central Committee , the Fifth Plenary Session of the CPC Central Committee; the second is to study the speeches of the three-level presidents and bank documents at all levels; the third is to use their spare time to study financial laws and regulations and study business knowledge diligently; the fourth is to study the "Employee Code", "Three Basic Knowledge" and Drills on the broadcasting system, etc. Through various aspects of learning, I can further improve my ideological and moral business level and further enhance my work ability.

2. Quality service

Banking is a service industry, and my work requires me to face many customers every day. For this reason, I often remind myself that treating others well means treating myself well. In my busy work, I still insist on greeting customers when I come, answering questions, saying goodbye when I go, serving with a smile, and answer customers' questions patiently and meticulously. When I encounter unreasonable customers, I also try to I tried to tolerate and understand him, and finally gained the understanding and respect of the customer. Only in this way can we be more comfortable at work, better provide our customers with convenient, fast and accurate services, and make every customer happy and satisfied.

3. Business work

First, strengthen the promotion and handling of new business. Vigorously promote new business varieties, actively market intermediary businesses, do a good job in collecting deposits, and fully complete various business indicators. The second is to enhance safety awareness and eliminate safety hazards. For business development, safety is the foundation, and safety must always be the first priority. At work, you can insist on commuting to and from get off work in a timely manner, open and lock the door when entering and exiting, close the door easily, and conduct safety checks in a timely manner before and after work. The third is to strictly enforce operating procedures and systems. In the process of handling business operations, we can handle business according to rules and regulations, ensure the safety of treasury funds, accounts, certificates, forms, and cards in a timely manner, insist on touching the treasury twice a day, resolutely not handle our own business, and avoid business operations in a timely manner risk. As we all know, the sales department is one of the busiest places in our county. The average business volume per person per day reaches more than 200 transactions. I received two to three hundred customers, especially small bills and residual coins. Therefore, such a working environment forced me to constantly remind myself to be serious and conscientious at work, and strictly abide by the regulations formulated by the Agricultural Bank of China. system for actual operation. In XX, with the care and support of my superiors and the assistance of my colleagues, I worked actively and hard and completed various business tasks well.

The above is my thoughts and work report this year. If there is anything inappropriate, please criticize and correct it from your leaders and colleagues. Agricultural Bank of China Work Report 3

A busy year has passed, and it is gratifying to look back at the work done over the past year. With the leadership of the leaders and the help of colleagues, I have grown from a financial career A layman who knew nothing has grown into a qualified employee of the ABC who is able to independently handle the counter business and self-service equipment business. Thanks to the leaders for their cultivation and the support of colleagues. I would like to report to you my work over the past year. If I have any shortcomings, I would like to ask my leaders and colleagues to criticize and correct them.

From October 20xx to October 20xx, I have been working in an ordinary job as a teller in XXXXX. I have learned a lot here both at work and in life. , which benefited me a lot. For example, how to communicate more closely with customers and understand their needs more deeply. How to make good use of counter service, because it is a "civilized window" that displays the good services of the ABC system, so I serve with full enthusiasm, heart and sincerity every day, and win the trust of customers with my positive work attitude. In November 20xx, I was transferred to a new big family - XXXXXX. Compared with XXXX who is busy all day, XXX is much more leisurely, but this is a bit uncomfortable. However, when I arrived at XXXX, I had more Big responsibilities and challenges - transfer to the authorized supervisor. I am very grateful to all the leaders for giving me this opportunity to exercise myself. I am also grateful to all my colleagues for their support and trust in me. Although the new branch is relatively free, I still have to recognize it mentally. I know that I still have a lot to learn. I will definitely maintain my original passion for work, show my best side, and promote the good image of ABC. In the future learning process, I will continue to strengthen the study of relevant laws and regulations and business knowledge to enrich and improve myself. To further improve your business level. Secondly, we must achieve high-quality and civilized service and improve the service quality at the window, because "smile service" is the magic weapon for us to get closer to our customers. Only by perfecting "smile service" and truly "serving with heart" can we Only by making customers feel at home can we virtually improve customer satisfaction and loyalty.

In short, although the work over the past year has achieved certain results, there are also many shortcomings. There are certain deficiencies in the handling and operation of some details. I want to improve my work and study in the future. Hone yourself, improve yourself with the guidance and help of leaders and colleagues, carry forward your strengths, make up for your shortcomings, and meet new challenges with a full spirit. In the new year, I have set a new goal for myself, which is to study harder. Because "diligence leads to diligence but playfulness leads to waste", practice is the basis for continuous progress. I must continue to exercise my courage and courage through practice, improve my ability to solve practical problems, and slowly improve my ability to solve practical problems through practice. Overcome impatience, treat every customer actively and enthusiastically, handle every business well, and strive for better work results! Agricultural Bank of China’s Work Report 4

XX has passed, and the whole year’s work The work tasks are also over. Looking back on this year's work, there are gains and some shortcomings. I summarized the work of the lobby manager this year.

As a lobby manager, your daily work focuses on maintaining the order of the lobby, conducting daily inspections, identifying recommended customers, and ensuring that the branch's tasks are completed in an orderly manner throughout the year. At present, the staff in the lobby manager position are working hard to complete their job responsibilities, love their work, and actively serve. They can maintain the normal order of the business area, eliminate risks and hidden dangers, and work hard to introduce and market our bank's products. But there are still many shortcomings in this year's work.

First of all, the most common problem reported by customers is that the average waiting time is long. When customers handle more complex services, the window takes up a lot of time. When the hardware conditions of the outlets are insufficient, the waiting time for simple services is extended. Cause some customers to be dissatisfied. As the lobby manager, you must do a good job in guiding and diverting the business hall, explain and appease customers when they wait for a long time, and arrange windows reasonably to effectively ensure that customer needs are met. In the new year, employees in this position must always pay attention to customer needs, adjust windows in a timely manner, ensure the number of windows open, and reduce customer complaints.

Secondly, the results of the mysterious person survey show that the current standardization of services is not comprehensive enough. In the process of receiving customers, the degree of attention to other customers is reduced, and customers sometimes lack farewell words when they leave. In future work, we must sum up the lessons learned, arrange special personnel to take charge of the number-taking machine to welcome and see off guests, strictly require and arrange personnel from three parties to assist in diversion and guidance, and adhere to standardized service procedures.

In the next year’s work, the staff in my position must maintain their enthusiasm for work, provide customers with high-quality services, adhere to joint marketing, be good at discovering the potential value of customers, promote our products, and improve hall management capabilities. Strict requirements are placed on the personnel stationed in the three parties to maintain the image of the Agricultural Bank of China. I hope that in 20xx, we will unite the strength of the branches and open up a new situation for the work of our branches. Agricultural Bank of China Work Report 5

Calm down and look back at the past year of farming, think about what you did well and what you didn’t do well, and use your strengths and avoid weaknesses so that you can perform better in future positions and do a better job. Be even better. Therefore, there is no need to worry about how time flies. What is important is that we have made progress as time goes by.

Since joining the industry, I have been practicing on the front line for almost four years. As an ABC employee, I have been able to strictly demand myself and fulfill my duties. This may have become a mental habit. Remember, I am an Agricultural Bank of China employee. You can also be familiar with the laws and regulations of the financial industry and the spirit of various documents in the industry, and strictly abide by the codes of conduct in your position. Get along harmoniously with colleagues, and achieve unity and mutual assistance. Continuously improve their job quality and strengthen their attitude towards farming.

As far as actual farming is concerned, as of October 20xx, I have been working in a comprehensive teller position. After nearly five years of training and practice, I have actively participated in various training activities in the industry and learned various businesses. With his knowledge, coupled with the help and guidance of various senior masters, he is able to master various personal financial savings businesses, and his business volume in the branch has always been at the forefront.

In the past four years, I have tried and become familiar with different roles in the teller position;

Treasury clerk B corner, 99999 cash box administrator, non-cash low counter teller, cash high counter teller . In November, I was officially transferred to the marketing position of personal account manager. When I first entered the industry, I had no confidence in marketing due to my youthful background and fear of being rejected by customers. Through these three months of studying and exploring the marketing knowledge of the bank’s financial products and other products, as well as the enthusiastic help of experienced seniors Wang Jianyi and Zhao Yan, I gradually mastered some effective marketing techniques and established confidence in marketing farming. In the process of business marketing, study carefully, accumulate bit by bit, and strive to improve your personal marketing capabilities. As an account manager, your duty is to serve customers well. On the one hand, you must be familiar with your business products and understand what you can bring to customers. On the other hand, you must understand what customers want, especially the latter aspect. I understand. Only by meeting customer needs can we create conditions to meet them. The improvement of personal marketing capabilities lies largely in understanding and satisfying customers. Therefore, in the process of communicating with customers, I constantly explore their hobbies, interests, and specialties, and strive to talk about topics that customers are interested in and solve problems that customers urgently need to solve. I deeply understand that I need to ask more, learn more, and practice more to be able to successfully identify high-quality customers. However, my ability in this area needs to be improved urgently, especially in terms of maintaining existing customers and tapping customer resources. I have not done enough. This is also true. This is what I need to work hard on in the future.

In addition to business, I have always set an example in customer service. I always remind myself that as we face customers directly, the quality of service is directly related to the customers’ basic evaluation of Rural Commercial Bank. Only warm and thoughtful Your hospitality will win you more. As an account manager, everything I say and do represents the image of our bank. Therefore, I have high standards and strict requirements for myself, actively consider customers, promote our bank's new products, new businesses, and new policies to customers, and expand our bank's visibility. We must work hard in the future to provide sincere answers with a smile, handle things efficiently, and maintain a good industry image.

In the new year, I have set new goals for myself. As an account manager, I plan to train myself in the following aspects and improve my overall quality.

1. Moral aspects. As an account manager, you must have high moral cultivation in terms of character and sense of responsibility, a strong sense of professionalism, a decent style, strict self-discipline, and self-cleanliness.

2. Psychological aspects. Account managers must be able to deal with setbacks and failures rationally. You must also be proactive and enterprising. At the same time, you must have strong communication skills, and be charming in language, manners, body, and temperament. You should be warm and cheerful in character, humorous in language, and flexible in dealing with difficult problems.

3. Business aspects. Account managers must have systematic and solid business knowledge. It is necessary to be proficient in comprehensive product knowledge and policy knowledge, and to be able to introduce the operating procedures of various businesses in detail;

It is necessary to be familiar with traditional businesses and to grasp emerging businesses in a timely manner. In addition, the account manager must also have legal knowledge and economic knowledge, especially the ability to comprehensively use a variety of knowledge to provide customers with a variety of alternative investment and financial management solutions. 4. Marketing. It is necessary to master the basic knowledge of marketing, but also practice it and actively participate in practice. Master the skills of self-promotion, product promotion, communication with customers, handling rejection, etc.

After five years in the industry, with the care of the branch leaders and the help of my colleagues, I moved to the position of personal account manager, where I was able to be exposed to farming in different positions and learn more. The experience and knowledge of multi-bank farming is indeed what young people like me expect. However, at an age where I am "not yet mature but more than childish", I feel that being practical and enterprising is qualified for any position. In the future, as an account manager, I will continue to do my daily work with a pragmatic and sincere attitude, fulfill every responsibility, and strive to contribute even more to my new position. Agricultural Bank of China’s Work Report on Integrity 6

At the beginning of the new year, everything is new. Another busy year has passed, and it is gratifying to look back at all the work over the past year.

Under the leadership of leaders at all levels of the branch and with the help of my colleagues, I successfully completed various tasks for this year. I would like to report the work of the past year to all leaders and colleagues as follows. If there is any shortcomings, leaders and colleagues are invited to criticize and correct them.

First, strengthen the study of political theory and business knowledge. Over the past year, I have studied the spirit of the party meeting, the spirit of the speeches of the third-level presidents, the knowledge of financial laws and regulations and the spirit of branch documents through a combination of concentrated study and self-study, which has further improved my ideological and moral standards; In his spare time, he pays close attention to the study of business knowledge, especially the "Employee Code" and "Measures for the Management of Employee Violation Points", etc., which enhances his business quality and continuously improves work efficiency and quality.

Second, provide high-quality and civilized services and improve the quality of window services. I know that my position is a front-line service window, and everything I say and do represents the image of the bank. This requires me not to be sloppy or lax in my work. Therefore, I always remind myself that I must be serious and careful in my work, strictly follow the rules and regulations to carry out actual operations, and at the same time do my best to help customers and patiently answer customers' questions when handling business. For all kinds of questions in the process, we pay attention to the customers' concerns and think about what the customers think, so that the customers can come happy and leave satisfied.

Third, vigorously promote new business varieties, actively market intermediary business, do a good job in collecting deposits, and fully complete various business indicators issued by the branch. I am a new comrade, working in a new environment and a new unit. I start everything from scratch. I pay more attention to the improvement of my comprehensive ability. In the new environment, through my own efforts, I will organize deposits of 38 by the end of the year. accounts, with an amount of 5.855 million yuan, of which 2 have balances of more than 1 million yuan, marketing insurance is 118,000 yuan, including life insurance of 68,000 yuan, People's Life Insurance of 10,000 yuan, Huaan Insurance of 40,000 yuan, and marketing funds of 75,500 yuan. 35 online banking accounts were opened, 18 telephone banking accounts were opened, 486 debit card accounts were opened, and 36 electricity bill contracts were signed, creating intermediary business income for the bank.

Fourth, enhance safety awareness, eliminate safety hazards in a timely manner, and ensure safety and accident-free throughout the year. To develop business, safety is the foundation. We must focus on business with one hand and safety with the other. While focusing on business, always keep safety first. At work, you can insist on commuting to and from get off work in a timely manner, open and lock the back door when entering and exiting, and close the door at will. Conduct safety inspections before and after work. In the process of handling business operations, we can handle business according to rules and regulations, ensure the safety of treasury funds, accounts, certificates, forms, and cards in a timely manner, insist on touching the treasury three times a day, resolutely not handle our own business, and avoid business operations in a timely manner Risk, as the B-position administrator of the ATM machine, I can check the safety of the ATM machine before and during the shift, and add cash after the shift, ensuring the quality of the work and making the business operations safe and effective.

Fifth, shortcomings in the work and future plans. The main reason is that business learning is not enough. The times are changing, the environment is changing, and the work of banks is changing all the time. New things appear and new situations happen every day. In the face of severe challenges, there is still a lack of urgency and consciousness in learning. In addition, the Agricultural Bank of China is about to undergo a share reform and go public, which has put forward new and higher requirements for our front-line staff. Therefore, we must learn new businesses, master new theories, adapt to new requirements, constantly improve our ability to perform our duties, and train ourselves to be comprehensive in business. Creating new talents is the goal I strive for.

In short, I have achieved certain results in my work over the past year, but there are still many shortcomings. There are certain deficiencies in the handling and operation of some details. I will hone them in my future work and study. Improve yourself, develop your strengths, and make up for your shortcomings with the guidance and help of leaders and colleagues. In the new year, I will set my new goals, meet new challenges with a full spirit, learn from advanced people, learn from colleagues, learn from each other's strengths, make progress together, and do our best to serve the future of Chaoyang Road Branch. ;