5 articles on the work plan of the Traditional Chinese Medicine Office

Work Plan of the Traditional Chinese Medicine Office 1

2011 is the first year of the "Twelfth Five-Year Plan". In order to continue to maintain the development of traditional Chinese medicine in our county, The good situation has laid the foundation for the leap-forward development of traditional Chinese medicine in the "Twelfth Five-Year Plan". The 2011 Traditional Chinese Medicine is now specially formulated in accordance with the relevant document requirements of the provincial and municipal competent departments.

1. Continue to carry out the Traditional Chinese Medicine Hospital Management Year activities with the theme of traditional Chinese medicine characteristics.

In accordance with the unified deployment of the State Administration of Traditional Chinese Medicine and the Provincial Administration of Traditional Chinese Medicine, we will continue to carry out in-depth activities of the Traditional Chinese Medicine Hospital Management Year and strengthen supervision. In accordance with the requirements of the Municipal Bureau, the County Traditional Chinese Medicine Hospital will strive for 12,000 square meters of land by the end of the year. When the outpatient complex building is completed, it must be arranged and arranged in strict accordance with the requirements of relevant documents of the Traditional Chinese Medicine Management Year to ensure quality and quantity for inspection and acceptance. During this period, the Health Bureau will organize personnel from time to time to supervise the traditional Chinese medicine management work of the county traditional Chinese medicine hospital 2-3 times a year, and take this opportunity to spread the traditional Chinese medicine management work to grassroots health institutions.

2. Actively participate in and pay attention to the pilot reform of public traditional Chinese medicine hospitals.

Actively explore the establishment of management systems, operating mechanisms and classified compensation mechanisms that are conducive to public traditional Chinese medicine hospitals giving full play to the unique advantages of traditional Chinese medicine. Pay attention to the progress of the pilot reform of public traditional Chinese medicine hospitals, and organize relevant personnel to visit and study in a timely manner.

3. Strengthen the work of traditional Chinese medicine at the grassroots level.

Efforts will be made to promote the standardization of traditional Chinese medicine departments and traditional Chinese medicine pharmacies in township health centers and community health service centers, continue to strengthen the traditional Chinese medicine work in village clinics, and continue to increase the utilization rate of traditional Chinese medicine in medical institutions at all levels. Vigorously promote the application of traditional Chinese medicine natural therapies and appropriate technologies, implement hierarchical and classified promotion, and improve the promotion effect.

4. Strengthen the construction of key TCM specialties (diseases).

County hospitals of traditional Chinese medicine, county hospitals, and Dabie Mountain School of Traditional Chinese Medicine should actively apply for provincial and municipal-level relevant key TCM specialty and disease construction projects. Other qualified township hospitals should also pay attention to and actively apply for the construction of TCM-specific diseases with distinctive influences. With the county TCM hospital as the leader, experts should be organized to carefully review the materials reported at the grassroots level and conduct on-site assessments. The county TCM hospital should actively and steadily Carry out relevant clinical pathway management work.

5. Promote high-quality TCM nursing service activities.

Implement the "Guidelines for Traditional Chinese Medicine Nursing in Traditional Chinese Medicine Hospitals" and pilot the "TCM Quality Nursing Service Demonstration Project" in medical institutions at all levels. In accordance with the requirements of the Municipal Bureau, the county hospital of traditional Chinese medicine should carry out a demonstration project of high-quality traditional Chinese medicine care in no less than 2 wards.

6. Cultivate high-level and grassroots practical Chinese medicine talents.

Assist provincial and municipal authorities in the selection and training of clinical academic and technical leaders of traditional Chinese medicine during the "Twelfth Five-Year Plan" period. Assist in carrying out assessments and examinations for teachers and those with proven expertise, and assist in the implementation of the inclusion of rural residents with specialized skills in the management of township doctors. Assist in the standardized training of TCM residents.

7. Strengthen the construction of traditional Chinese medicine departments in general hospitals.

To implement the "Opinions of 3 ministries and commissions on effectively strengthening the work of traditional Chinese medicine in general hospitals", county hospitals should further strengthen the construction of talent teams, infrastructure and rules and regulations in accordance with the "Construction Standards for Clinical Departments of Traditional Chinese Medicine in General Hospitals" and further improve The construction of traditional Chinese medicine departments, traditional Chinese medicine pharmacies, and traditional Chinese medicine wards will be included in the comprehensive hospital evaluation system in accordance with the requirements of the municipal bureau.

Work Plan of the Traditional Chinese Medicine Office Part 2

Looking forward to the upcoming 20xx year, we are full of hope and expectations. This year, our hospital’s efforts to create a “Class II” hospital will be fully launched. It is a critical year for stability, consolidation, development and growth, so this year we have felt a certain amount of pressure and difficulties, but we are also full of enthusiasm and confidence. Specific to the Department of Traditional Chinese Medicine, we believe that the following tasks require further strengthening and efforts:

(1) Further strengthen business awareness. Specific measures are to further reduce the proportion of medication costs, expand the scope of services, seek benefits from services, seek benefits from new technologies, and tap medical potential. We sincerely hope that with the care, support and guidance of the hospital leaders and brother departments, the work of the Department of Traditional Chinese Medicine can reach a higher level.

(2) Strengthen the ideological construction of the department staff, further enhance the service concept, continuously improve the service attitude, and satisfy the patients. Doctors must take good care of the disease and have a good doctor-patient relationship in order to treat more patients. of patients stay.

(3) Strengthen the internal management learning of the department. Strengthen the three basic training, lay down basic skills, strengthen the study of politics, laws and regulations and keep good records, and keep complete data archiving; work hard to learn the fourteen core systems, and do a good job in hospital infection management.

(4) In terms of publicity work, make full use of various forms, combined with the actual situation of our hospital, to deeply and extensively publicize the overall functions, medical scope, large-scale medical equipment, new projects and new obligations of our hospital, etc. Play a role in promoting the development of hospital obligations.

(5) Further improve the service process. Realize computer information management, reduce the burden of writing medical documents on front-line doctors, so that they can devote more energy to medical rescue work. Implement computer information management, improve fee transparency, provide fast fee settlement services, and further promote harmonious care between doctors and patients. .

(6) Strengthen humanistic care, ensure medical safety, improve patient satisfaction, and actively study health laws and regulations. Doctors and nurses are required to sit less in the office, go more into the ward, and ask patients and their families for their opinions and requests, so as to nip possible frictions and disputes in the bud. We have proposed internally that we should have a risk awareness of "being ready to fight every patient in court at any time", implement medical care safety awareness throughout, and implement medical care rules, regulations, and regulations into every link.

(7) Pioneering and innovative, science and technology develop science and technology. The situation is developing, the hospital is advancing, and the Department of Traditional Chinese Medicine is only in the process of development. Our department involves multiple disciplines and diseases, and we need to technically overcome, master, and improve it. We deeply realize that the development of the Department of Traditional Chinese Medicine in our hospital requires the help and support of hospital leaders and employees. At the same time, we must also selectively participate in various short-term trainings on new technologies and academic exchange activities inside and outside the province to improve the technical level of the general practice. , personnel need further training.

(8) Strengthen the scope of learning and improve professional standards. The professional quality and service awareness of department personnel need to be further strengthened. There is no end to learning and boundless service. The key is to be attentive, use true feelings, work hard, do everything well, and do every link of everything well. Encourage every employee to continue their studies. If the conditions of the hospital and department permit, it is recommended that personnel with good basic qualities be selected and sent to higher-level hospitals for further studies in a planned and step-by-step manner.

(9) Pay attention to dedication and improve efficiency. The characteristic of our department is that it involves a wide range of disciplines and has many difficult patients. We often work overtime and overtime, and often do not rest during holidays. However, we understand the nature of the work in the hospital, so we work hard regardless of remuneration. For the beneficial development of the department in the future, especially in the year when we are striving to become a "second-class" hospital, we hope that the hospital leaders will provide strong support in terms of staffing and medical equipment.

The Department of Traditional Chinese Medicine in our hospital is still in the development stage, and there is still a certain gap between the department standards of "Second Class A" hospitals. The hospital leaders who are diligent, upright, positive, and not afraid of difficulties have set up a learning environment for us. Role models also provide us with a favorable development environment. All the medical staff in our department will live up to the expectations of our leaders, devote themselves to work with great enthusiasm and confidence, and make their best contribution to the development of our hospital.

Work Plan of the Traditional Chinese Medicine Department Part 3

In the past year, with the care and support of the hospital party and government and the Nursing Department, the facilities of the Traditional Chinese Medicine Department have been greatly improved. During the year, with the improvement of department conditions, higher requirements have been put forward for nursing work. We must take this as an opportunity to continuously improve the quality of nursing services, strictly implement rules and regulations, deepen overall nursing, and strengthen business and technical training. , highlight professional characteristics and create a high-quality nursing team.

1. Strict management and effective coordination.

Under the leadership of the nursing department and department directors, we strictly demand ourselves from all aspects, take the lead in department work, especially nursing work, manage boldly, and conscientiously implement the various work systems of the hospital and department to ensure Department work is proceeding steadily.

Actively cooperate with the director in medical and nursing coordination work, and everyone communicates well with medical and nursing staff; promptly discovers and resolves some frictions and contradictions, which enhances the cohesion of the department and makes the Department of Traditional Chinese Medicine a warm family; allowing doctors and nurses to work in a state of physical and mental pleasure, It also creates a warm and harmonious ward hospitalization environment for patients.

2. Be patient-centered, promote humanized services, strengthen communication between nurses and patients, improve patient satisfaction, and avoid nursing disputes.

1. Office shift nurses sincerely receive newly admitted patients, send the patients to their beds, and proactively provide admission and health education to patients and their families.

2. Responsible nurses are required to communicate with patients and patients’ families every day, including health education, understanding the patient’s condition, life needs, effects and reactions after medication, etc. Nurse-patient communication can shorten the time of caring for patients. The distance between patients is the prerequisite and necessary condition for doing all nursing work.

3. Carefully implement the notification procedures before and after clinical treatment, respect the patient’s family’s right to know, and relieve the patient’s family’s concerns.

4. Hold monthly work break symposiums, distribute patient satisfaction surveys, praise and encourage nurses with high service quality, and criticize and educate nurses with poor service quality.

3. Further optimize staffing and strictly enforce nursing workflow.

The department beds and personnel were grouped in a more scientific and detailed manner, with four responsible nurses and one responsible team leader. Responsible nurses are responsible for 6-8 fixed beds. At least 3 responsible nurses and 1 responsible team leader must be on duty every day. Responsible nurses must not only take good care of their own patients, but also take good care of the patients in their own group, and do a good job in laying the foundation. Nursing, health education, treatment, etc.; the responsible team leader supervises and implements the basic care, health education, etc. of the patients in this group every day.

4. Promote corresponding basic nursing service projects.

Provide hierarchical care to patients strictly according to the level of care. Those who cannot take care of themselves will be provided with complete life care; those who can take care of themselves partially will be assisted to complete their daily lives; those who can take care of themselves will be reminded and guided to complete their daily care. In order to better serve critically ill patients, a bed shampoo basin was specially purchased this year.

5. Improve the performance appraisal system and mobilize the enthusiasm of nurses.

Since the launch of high-quality nursing care, each responsible nurse in our department has kept a small notebook recording patients in their pockets to record the patient's 10 knowledge, reactions and demands at any time. Nowadays, many patients are willing to find their own responsible nurses to solve some life problems, and patient satisfaction has been on the rise.

6. Regular and irregular nursing quality inspections to maintain continuous improvement of nursing quality.

1. Give full play to the role of the nursing quality control team and conduct quality inspections every week so that problems can be discovered, corrected and dealt with in a timely manner.

2. Comprehensive analysis of the quality control team, head nurse quality inspection, and nursing department quality inspection feedback information every month, find the reasons, formulate practical rectification measures, and check the implementation of rectifications.

7. Strictly implement the three basics and three strict training plans to improve the overall quality of nursing staff.

1. Train nursing staff at all levels according to the three basics and three strictness training plan, and organize theoretical examinations and technical operation assessments every month.

2. Ask the nurses questions during nursing rounds, covering basic theoretical knowledge, specialist theoretical knowledge, nosocomial infection knowledge, etc.

3. Use the Kechen Meeting to ask questions about the hospital’s core nursing system so that every nurse can master it proficiently and implement it conscientiously.

7. Nursing safety is the key point.

1. Monitoring of nursing staff: Strengthen the management of newly transferred nurses and nurses with thoughts and emotions, so as to focus on explaining and following up. Effectively implement the nursing safety management work plan to reduce the hidden dangers of medical disputes and medical accidents and ensure the safety of patients in medical treatment.

2. Monitoring of patients: New admissions, newly transferred patients, critically ill patients, and patients with potential risks of medical disputes should be supervised, inspected and monitored.

3. Time monitoring: Supervision and management must be strengthened during holidays, weekends, busy work, fatigue-prone times, and shift handovers.

4. Monitoring of nursing operations: infusion, blood transfusion, injection, various allergy tests, etc.

Although it is daily work, if a problem occurs, it is a matter of life and death, which is the focus of monitoring in nursing management.

8. Improve the quality of nursing services and enhance work responsibility.

Cultivate nursing staff to establish a patient-centered concept, take the patient's voice as the first signal, the patient's needs as the first need, the patient's interests as the first consideration, and the patient's satisfaction as the first priority First standard. Strengthen proactive service awareness, quality awareness, and safety awareness. On the basis of further standardizing nursing operations, improve nurse-patient communication skills, thereby improving the quality of nursing care and ensuring the safety and effectiveness of nursing work.

Work Plan of the Traditional Chinese Medicine Office Part 4

1. Basic situation of the hospital

The hospital currently has 35 employees, including 13 temporary workers, and 30 open beds. On the basis of the original clinical departments, an acupuncture and physiotherapy department was added this year. At the end of last year, the Department of Traditional Chinese Medicine of the Yunnan Provincial Department of Health assigned our hospital a specialty construction project. In accordance with the requirements of superiors, the "** County Traditional Chinese Medicine Hospital Specialty Construction Implementation Plan" was formulated, identifying the path of development and forming its own advantages and characteristics. , constantly improving professional and technical levels, and gradually forming a pattern of "I have what others don't have, I have excellence when others have it, I have innovations when it comes to excellence, and I have excellence when it comes to others", which has won praise from the majority of patients and recognition from superior departments. No medical accidents occurred in 20xx. The emergency response capabilities and ability to rescue critically ill patients have been significantly improved. More and more types of diseases have been treated, and the hospital has shown a good development momentum.

2. Work progress in 20xx

1. Medical income has shown an increasing trend year by year. The number of outpatient visits and inpatient visits has increased compared with last year. As of December 10, the number of outpatient visits for the year was 37,751, an increase of 31.5% over the same period last year. The number of inpatient visits was 525, an increase of 110% over the same period last year. The total business income for the year 1.8 million yuan, an increase of 67% over last year.

2. Further strengthen the construction of industry style. We should regard the construction of party style and clean government as a long-term task, strengthen leadership, establish and improve various rules and regulations, and supervise and restrict each other. Extensively carry out education on the socialist concept of honor and disgrace and medical ethics and medical ethics, and incorporate the concept of honor and disgrace and medical ethics and medical ethics education into the scope of education, assessment, promotion and recruitment of medical personnel, and various rewards and punishments. In November, our hospital installed a computerized hospital management system with self-raised funds to simplify the service process as much as possible, strictly implement a one-day list system for outpatient and inpatient expenses and inquire about medical charges and drug prices, improve the transparency of medical charges, and respect the patient's rights. The right to know, the right to choose, and the right to supervise make hospital management more scientific and standardized.

3. Carry out the work of "New Rural Cooperative Medical Care" seriously. Our hospital attaches great importance to the work of New Rural Cooperative Medical Care. The newly established New Rural Cooperative Medical Care Office is directly managed by a deputy director. In order to meet the needs of participating farmers in medical treatment , disease treatment requirements, under the convening of the Joint Management Office of the Health Bureau, unified bidding and procurement of drugs has been implemented, the New Rural Cooperative Medical System policy has been strictly implemented, various rules and regulations have been consciously followed, conditions have been continuously created, and the reduction and exemption procedures are convenient and fast, and the reduction and exemption procedures have been carefully implemented. Publicize and actively accept public supervision so that farmers can truly benefit.

4. New progress has been made in the construction of specialized diseases. Efforts have been made to cultivate and expand the existing departments of gastroenterology, dermatology, anorectal medicine and cosmetology. The newly added acupuncture and physiotherapy center in the Department was an instant success. In order to improve the level of diagnosis and treatment, we actively improved and created conditions, and appropriate financial, material and human resources were given to gradually mature the outpatient wards and clinics. Selecting business backbones to study in provincial and municipal hospitals has enhanced the overall service function and level of the hospital and promoted the overall development of the hospital.

5. Our hospital has steadily advanced the management of infectious diseases with fewer people. , despite the serious shortage of medical personnel, we still give top priority to the prevention and control of infectious diseases, regularly organize learning on prevention and control knowledge, strengthen communication and coordination between disease control and other departments, standardize internal management, and establish relevant management systems. . According to the requirements of superiors, careful organization and reasonable arrangements can lead to a virtuous cycle.

6. Actively strive for project funds, speed up infrastructure construction, and strive to achieve good and rapid development. The "Feasibility Demonstration Report for the Construction of the Inpatient Department of ** County Hospital of Traditional Chinese Medicine" has been submitted to the Municipal Development and Reform Commission in July for inclusion in the plan as soon as possible.

In November, the country expanded domestic demand to promote stable and rapid economic development. The competent authorities attached great importance to seizing opportunities and seeking development. The main leaders visited the provincial and municipal development and reform departments to proactively report the hospital project application status and strive to release project construction funds next year, so as to provide support for the hospital. lay a solid foundation for development.

7. Community health services are carried out in a healthy and orderly manner. Our hospital attaches great importance to this work. Based on the actual situation of our county, we have established a hospital community service leadership group, clarified the work content, and required the formulation of relevant management systems. The service center conducted surveys and physical examinations in Laogan Bureau, Yuanmen Community and Bishan Community in our county, and established more than a thousand personal files and health files and more than a hundred chronic disease management files for residents. At the same time, publicity is made to the society by distributing leaflets, posting health education slogans, blackboard newspapers, oral publicity, etc., laying the foundation for further development of services. In order to introduce new service concepts and improve service levels, our hospital actively responded to the call of superiors and sent medical staff to Kunming to participate in the community service development forum on November 13. In the face of difficulties, our doctors did not shrink back. Instead, they faced difficulties and worked hard to educate residents. They patiently explained so that residents could understand the meaning and benefits of community health services. They emphasized that community health services are the responsibility of the Party and the government. A concrete manifestation of doing practical things and doing good things for residents.

The work in 20xx should be guided by Deng Xiaoping Theory, conscientiously practice the important thought of "Three Represents", fully implement the Scientific Outlook on Development, conscientiously study and publicize and implement the party's spirit, and continue to do a good job in medical care conscientiously and persistently. Service quality, in accordance with the hospital's development plan and the spirit of its national supporting documents, will be implemented step by step to truly strengthen quality internally, build an image externally, and strengthen management, so that the hospital can reach a new level and reach a new level. Focus on the following aspects.

1. Conscientiously study and implement the responsibilities of various positions at all levels in the hospital and gradually establish and improve various rules and regulations. Our hospital will collect and sort out the responsibilities of various positions at all levels and various rules and regulations, and prepare them to be compiled into a book for every employee in each department to learn and master. What should be posted on the wall should be posted. This work is very important. It is the basis for doing a good job in the hospital and must be done carefully. Mobilize all employees of the hospital to learn and master, conduct assessments and examinations, and truly implement them into actual work to institutionalize and standardize work.

2. The construction area of ??the new inpatient building is 2250┫, and the community health service center has a construction area of ??1000┫. The project planning and application work have been done in the early stage, and the leaders and relevant departments have been reported quickly to win over the leaders and relevant departments. and the support of the society, establish a special hospital construction leadership group, overcome various difficulties, and strive to start construction as soon as possible. If the hardware construction can take a step forward and the hospital expands, it will be able to enter a new benign track.

Traditional Chinese Medicine Office Work Plan 5

1. Strengthen on-the-job education of nurses and improve the overall quality of nursing staff

(1) Standardized training of nurses and on-the-job training of nurses The continuing education implementation plan focuses on the training and assessment of nurses' "three basics" and professional skills

1. Focus on strengthening the assessment of newly admitted nurses, employed nurses, and junior nurses to strengthen their learning awareness , the Nursing Department plans to focus on strengthening basic nursing knowledge in the first half of the year and increase the number of assessments until the standards are met.

2. Strengthen the training of professional skills: Each department will formulate a training and assessment plan for professional theories and skills within the cycle, and organize exams and assessments 2-3 times a year. The theoretical exams must have test papers and be administered by the head nurse. Organize closed-book examinations, which require practical results and not just formalities, so as to lay a solid foundation for training specialist nurses.

3. Basic skills assessment: Nurses who are subject to standardized training must meet the standards for all 16 basic skills within the year, and the assessment requires random tests in actual work. Nurses at other levels are scheduled to take one operational exam and two theoretical exams.

4. Strengthen the study and mastery of relevant knowledge, organize a practical assessment of rules and regulations, combine theoretical examinations with clinical applications, and check the implementation of rules and regulations.

(2) Strengthen the study of humanistic knowledge and improve the overall quality of nurses

1. Organize the study of hospital service etiquette culture and strengthen nurses’ awareness of modern nursing culture, first at the head nurse level Conduct discussions within the hospital, and after reaching a consensus, carry out literacy improvement activities throughout the hospital and formulate training plans and specific implementation plans.

Arrange hospital-wide lectures and strive to send out and invite nurses in to learn social etiquette and professional service etiquette for nurses. Carry out nurse etiquette competitions, use the "5.12" Nurses' Day to launch an activity month for learning etiquette and literacy, and organize an educational and entertaining holiday party.

(3) Update professional theoretical knowledge and improve the technical level of specialist nursing. With the current imbalance between the level of nursing and the development of medical technology, the head nurses of each department organize the learning of specialist knowledge. If new technology projects and special difficult diseases are carried out, they can ask doctors to teach, search literature, and the nursing department organizes nursing rounds. Update knowledge and skills through nursing consultation discussions and other forms. At the same time, some nurses are planned to be sent out to study and improve their academic level.

2. Strengthen nursing management and improve the management level of head nurses

(1) Hold an in-hospital head nurse management class at the beginning of the year, mainly to update management concepts, management skills and nursing services The cultivation of Chinese humanistic spirit, the needs of today’s society for nursing services, the outlook for nursing work in the new year, and emotional communication with head nurses, etc.

(2) Strengthen the target management assessment of head nurses, combine monthly assessments with year-end assessments, and link the quality of department nursing with the head nurse assessment and other management indicators.

(3) Promote learning and exchanges between head nurses and departments, organize cross-checks on nursing quality every quarter, and hold work experience exchange meetings for head nurses to learn from and improve the level of nursing management.

3. Strengthen nursing quality process control to ensure the safety and effectiveness of nursing work

(1) Continue to implement the two-level nursing quality management system, especially the need to develop and improve the ability of head nurses to identify problems. The ability to solve problems must also play the quality control role of the department's quality control team, clarify their respective quality control points, enhance the awareness of all employees to participate in quality management, and improve the quality of care.

(2) Establish an inspection, evaluation, and feedback system, and set up a traceability mechanism. Nursing department personnel often go deep into each department to inspect, supervise, and evaluate. The evaluation method involves on-site evaluation of nurses and patients, checking records, listening to doctors' opinions, discovering problems in nursing work, and proposing corrective measures.

(3) Further standardize the writing of nursing documents, focus on the details, strengthen the three-level evaluation system of quality controller-head nurse-nursing department for each nursing document, and conduct regular analysis of defects in nursing records Improvements include increasing the weight of points deductions for deficiencies in discharge medical records, and emphasizing that unqualified nursing documents will not be filed. The year-end nursing document evaluation ranked first, second and third place collectively.

(4) Strengthen safety management in the nursing process:

1. Continue to strengthen the three-level monitoring and management of nursing safety. The department and nursing department conduct monthly inspections and rectification of potential nursing safety hazards. A good attribution analysis of nursing errors, defects and nursing complaints should be conducted from the perspective of oneself and the department, analyzing the causes of occurrence, lessons to be learned, and proposing preventive and improvement measures. For departments and individuals where the same problem occurs repeatedly, the head nurse's management and personal responsibilities will be held accountable.

2. Strictly implement the verification system, emphasize the implementation of secondary verification, strengthen the management of nursing students, clarify the safety management responsibilities of teachers, and prevent serious errors and accidents.

3. Strengthen the head nurse's awareness of routine inspections of department hardware facilities, strengthen inspections of performance and safety, discover problems in a timely manner, repair them promptly, and keep the equipment in good condition.

4. Deepen family services and improve service quality

(1) On the basis of cultivating nurses’ daily etiquette, further standardize nursing operation terms and nurse-patient communication skills. Cultivate nurses to establish a good professional image.

(2) Focus on collecting nursing service demand information. The nursing department obtains patient needs and feedback information by understanding the opinions of return visit cards, talking to outpatients and inpatients, issuing satisfaction surveys, etc., and provides timely Propose improvement measures, and at the same time provide incentives for nurses to mobilize their enthusiasm for work.

5. Do a good job in teaching and scientific research

(1) Designate nurses with professional titles of nurses or above to be responsible for teaching interns, hold regular academic evaluations, and listen to guidance Opinions of teachers and trainees.

(2) The head nurse of each department is the chief teaching teacher, attaches great importance to teaching work, frequently checks the teaching attitude, sense of responsibility and professional level of the teaching teachers, arranges small lectures, and understands the completion of the internship plan According to the situation, do well in the theoretical and operational examinations.

(3) The Nursing Department does a good job in pre-job training for interns, goes to the department from time to time to check the quality of teaching, and organizes a selection event for outstanding teaching teachers before the end of each intern internship.

(4) Enhance scientific research awareness and strive to introduce or launch 1-2 new technology projects within the year.

(5) Plan to create a nursing garden website, upload nursing updates in our hospital, deliver nursing learning materials in a timely manner, take advantage of the space advantage of the local area network, and enrich the learning life of nurses.