2021 Community Property Work Plan Sample

Property work, including security, cleaning, etc., is very important to the daily life of current residents. The following is the 2021 community property work plan that I compiled. I hope it will be helpful to everyone!

2021 community property work plan (1)

In 20__, Yindu Mingshu Property The daily work of the management office is carried out smoothly under the correct guidance of the company's leadership and the developer's leadership. The quality of security, engineering, cleaning, customer service and other aspects of work has been significantly improved and improved. However, in the management of vehicle order in the community and the public ***The management of facility and equipment maintenance and the construction of the internal workforce of the department are relatively weak. 20__ will be a year of comprehensive improvement in our property management work plan. We will work hard to make up for the shortcomings and deficiencies, improve comprehensively, and keep up with the development requirements of the company and developers. A property management work plan for 20__ has been formulated:

1. Security management

1) Do a good job in public security management of the community and maintain good public security order.

2) Study the rules and regulations and job responsibilities, especially the training of new team members. Continue to do a good job in safety and security in the community, ensure the normal order of the community, and provide owners with a safe, comfortable and elegant living environment. Ensure that no criminal cases occur in the community for six years.

3) Strengthen the echelon construction of internal strength within the department and strive to cultivate backbone forces.

4) Do a good job in fire safety work in the community and strive to ensure that there are no fire safety accidents throughout the year.

5) Increase military training to qualitatively improve the overall military quality of department employees in 20__.

6) Based on performance appraisal indicators, implement a target management responsibility system, clarify the work responsibilities of the security department at all levels, and assign responsibilities to people. Through inspections and assessments, we can truly reward diligence and punish laziness, and improve employees' Work enthusiasm and promote effective completion of work.

2. Engineering maintenance and management

1) Operation management and maintenance of electrical, water supply and drainage, fire protection, intercom monitoring and public facilities and other equipment and facilities in the entire community and maintenance to ensure the normal operation of various equipment and facilities in the community

2. Strengthen the supervision and management of renovation households.

3. Provide paid services to owners.

3. Management of environmental sanitation

1) In terms of environmental sanitation, according to the actual situation of the community, we mainly focus on the cleaning of rivers and strengthen the salvage of leaves and moss. Make sure the river water is clear and transparent.

2) The cleaning department is required to formulate a strict work plan, combine the cleaning work procedures and assessment methods, and supervise and inspect the cleaning work. We will continue to carry out bagged storage of decoration waste at designated locations, conduct centralized clearing and transportation management, and strengthen community health inspections to ensure that the community is clean and beautiful.

3) Require the cleaning department to follow the developer’s requirements.

4. Customer Service Management

1) Continue to strengthen customer service level and service quality, and the owner satisfaction rate reaches about 95%.

2) Further increase the level of property charges to ensure that the charge rate reaches about 96%.

3) Closely cooperate with the work of various departments to promptly and properly handle owner disputes, opinions and suggestions.

4) Improve the customer service system and process, and the department has basically realized institutionalized management.

5) Strengthen department training to ensure that the professional level of customer service staff is significantly improved.

According to the company’s training policy, formulate a customer service management training work plan to improve service awareness and business level. Carry out targeted quality education for employees to promote employees' love and dedication to their jobs. Repeatedly strengthen training for employees in terms of service awareness, etiquette and politeness, business knowledge, coping skills, communication skills, self-discipline, etc., and check and implement them in actual work to improve management service levels and service quality, and improve the overall quality of the employee team.

5. Improve the daily management of the management office, carry out convenience work, improve owner satisfaction, standardize daily work with systems, improve the maintenance of community security, transportation, greening, public facilities and equipment, so that owners can Satisfied, we vigorously carry out paid services such as housekeeping cleaning services, garden maintenance, water and electrical maintenance, etc., not only providing quality services to owners, but also increasing the management office's various business income generation.

6. Create a civilized and harmonious community according to the company's annual plan.

According to the company's annual management work plan, the focus of work in 20__ is to continue to do a good job in property safety management, strengthen service awareness, standardize service standards, and strictly comply with various laws and regulations formulated by national and municipal departments. And the various normative systems formulated by the company are strictly implemented and rectified and improved item by item. Organize training and study for employees in various departments according to the daily work assessment standards in the "Performance Appraisal System" to clarify job requirements. Develop a feasible plan for parking the owner's vehicle in accordance with regulations. Cooperate with the developer to carry out various sales activities and organize relevant departments to make preparations.

In 20__, the Yindu Mingshu Property Management Office will adopt a pragmatic property service attitude, take the first-level property management level of East Lake Property Management Company and the company's overall work policy as the direction, and take the developer's Focus on key tasks, complete various tasks and assessment indicators with quality and quantity, serve the owners wholeheartedly, and achieve great results in improving service quality.

2021 Community Property Work Plan (2)

In order to implement the "Proposal on Strengthening Residential Community Property Management in accordance with the Law" reviewed and approved by the third session of the 13th Municipal People's Congress, further standardize the property management management activities, effectively safeguard the legitimate rights and interests of owners and property management companies, and strive to improve the level of property management. According to the "Property Management Regulations" and relevant laws and regulations, the Secretarial Writing Network has specially formulated this plan based on the actual property management work of our city:

1. Guiding ideology

Based on the national "Property Management Regulations" and guided by the spirit of the Shenyang Urban Management Work Conference, to implement the "Proposal on Strengthening Property Management of Residential Areas in accordance with the Law" Focusing on standardizing management and improving property service levels, we will further strengthen property management in residential areas and promote the healthy development of property management in our city.

2. Goals and Scope

(1) Goals:

1. Effectively solve the remaining problems of development, and the rectification rate will reach 9____ by the end of the year; Houses with problems should be repaired in time, and the timely repair rate should reach 9____.

2. The bidding rate for new residential communities should reach 10____; for properties newly entering the market in _ years, the "Preliminary Property Management Contract" and the "Provisional Owners Agreement" must be signed 10____ before the commercial housing is sold.

3. All enterprises engaged in property management activities must obtain the "Property Enterprise Qualification Certificate" 10____.

4. Strengthen the supervision of property management behaviors and the training of practitioners. The certificate-holding rate of property management company managers has reached 10____, and the integrity files of property management companies and the credit files of property management company managers have been established. 5. Vigorously promote property management, and the propertyization rate of residential areas with property management conditions will reach 10____ before the end of the year.

6. Strengthen the autonomy and self-discipline of owners. Qualified residential communities must reach 8____ or above before the end of the year to establish owners' meetings and owners' committees.

(2) Scope: Investigate 24____ residential communities in the city that implement property management. Based on the investigation results, clean-up and rectification will be carried out to further standardize property management behavior.

3. Work content

(1) Improve the construction of local regulations on property management in our city. In accordance with the national "Property Management Regulations" and related supporting laws and regulations, combined with the actual situation of property management in our city, through research and drawing on the successful experience of advanced domestic cities, we will promulgate and implement the "Shenyang Property Management Regulations" as soon as possible to strengthen our city's property management in accordance with the law. Supervision and management of property management activities.

(2) Make every effort to solve the remaining problems in development and construction.

As the main actors, the development and construction units must effectively assume their responsibilities and improve the existing problems in the residential areas in accordance with the planning, design and construction standards. The construction committee, planning, real estate and other relevant departments shall, according to the responsibilities of each department, implement it to the responsible units to achieve Whose problem is it, who is responsible for it, and who solves it. For residential communities with problems left over from development and construction, rectification files will be established one by one, rectification measures will be formulated, and the numbers will be canceled after passing the rectification. In particular, houses with project quality problems must be repaired in a timely manner. All responsibility for house maintenance must be assigned to units and individuals before the end of the year, and the timely repair rate must be above 9____. At the same time, relevant departments must promptly formulate corresponding regulations and measures to clarify the delivery and use system of residential areas to prevent problems left over from the development and construction of new residential areas.

(3) Increase the supervision of the property market and standardize property management behaviors.

First, strengthen the supervision and guidance of property management bidding, fully implement the early stage property management bidding mechanism, create a fair and just competitive environment, and promote the professionalization, marketization and socialization of property management. In accordance with the national "Property Management Regulations" and "Preliminary Property Management Tendering and Tendering Measures", the "Shenyang City Preliminary Property Management Tendering and Bidding Management Measures" are timely formulated in line with the actual conditions of our city. New residential areas are required to implement a bidding system. New residential areas with a building area of ??____ square meters or more (including ____ square meters) must adopt a public bidding method to select property management companies. Those with a building area of ??less than ____ meters With the approval of the district, county (city) real estate administrative department, newly built residential areas can select property management companies through bid invitation and bid negotiation. At the same time, owners' congresses are encouraged to use bidding methods to select property management companies in accordance with the law. In addition, the "(Preliminary) Property Service Contract" and the "Owners (Temporary) Agreement" must be signed in a timely manner. For newly built residential communities, the "Preliminary Property Management Contract" and "Owner Temporary Agreement" must be signed 10____ before the sale of commercial housing.

The second is to strictly review the qualifications of property management companies. Property management enterprises engaged in property management activities in our city must obtain the "Property Enterprise Qualification Certificate" in accordance with the requirements of the country's "Property Management Regulations" and comply with the provisions of the Ministry of Construction's "Property Management Enterprise Qualification Management Measures". Obtain qualification level and undertake property management projects. At the same time, the annual inspection and qualification assessment of property management companies will be strengthened. Those who violate regulations and breach of promises must be warned and rectified within a time limit. In serious cases, their property management qualifications will be revoked.

The third is to strengthen the supervision of property management behaviors and the training of practitioners to improve the level of property management. Establish property management enterprise integrity files, property management enterprise manager credit files and access and exit mechanisms, supervise property management enterprises and employees as well as property management enterprises' performance of the "Property Service Contract", and implement property management enterprises and property management project managers. Real-name integrity evaluation system. If a property management company or property project manager violates laws, regulations, or breaches of promises, corresponding points will be deducted based on the severity of the case. A comprehensive evaluation will be conducted at the end of the year. The evaluation results will be used as an element for the annual inspection and grading of the property management company. , report to the real estate administrative department and publish it on the Shenyang Real Estate Information Network. Supervise property management companies to provide services of consistent quality and price in accordance with the standards stipulated in the "Contract" and improve management service levels. At the same time, we will strengthen the training of property management practitioners and, in conjunction with the training center of the Ministry of Construction, continue to train property management practitioners in our city until all practitioners must hold certificates to work. In particular, it is necessary to train property management enterprise managers and project managers (directors of the property management office). On the basis of obtaining the "Property Management Enterprise Manager Position Certificate" from the Ministry of Construction, the municipal real estate administrative department and the China Property Association jointly carry out an on-the-job training system , after practical operation training, those who pass the examination will be issued the China Property Management Association's "Property Management Practical Operation Professional Position Certificate", and those who fail to pass will have their qualifications revoked.

The fourth is to standardize the owners' conference and owners' committee, and actively guide the owners to correctly exercise their powers and perform their obligations. According to relevant documents from the state and the Ministry of Construction, combined with the actual situation of our city, we strive to issue the "Guiding Opinions on Strengthening the Formation of Owners' Conferences and Owners Committees" before the end of the year, clarify the responsibilities of each department, fully mobilize the enthusiasm of streets and communities, and in accordance with the "Regulations" Establish owners' conferences and owners' committees in accordance with the law to make this work related to the interests of the masses and community stability more standardized and operational.

Guide the owners' meeting to elect owners who are enthusiastic about public welfare, have a strong sense of responsibility and have certain organizational capabilities to join the owners' committee in accordance with legal procedures on the basis of fully respecting the wishes of all owners. Regulate the behavior of the owners' conference and the owners' committee, promote owners' self-discipline and democratic decision-making, and effectively safeguard their legitimate rights and interests.

(4) Establish a responsibility system with clear responsibilities for cities, districts, streets and communities. For residential areas that have property management conditions, it is necessary to make it clear that property management companies will implement professional management and strive to achieve a property management rate of 10____ by the end of the year; for residential areas that do not yet have property management conditions, management units must be determined and special services will be implemented. Once conditions are met, property management will be implemented. Gradually form a new management system that is community-based and combines professional management with owner-operated management. All relevant units and departments involved in property management activities shall assume social management responsibilities according to their respective responsibilities and create a good environment for property management.

(5) Adopt various forms to increase the publicity of laws and regulations on property management. Formulate a specific publicity plan to publicize the country's "Property Management Regulations" and related supporting documents in a phased, step-by-step, and in-depth manner, attracting the attention of property management from all walks of life, allowing the majority of owners to continuously understand the policies and regulations of property management, and guiding the whole society to establish correct policies and regulations. consumption concept and promote social harmony.

3. Organizational Leadership

In order to implement this work, the municipal government established a leadership group.

Team leader: Xing Kai

Deputy team leader: Wang Tie

Member units: Municipal Real Estate Bureau, Construction Committee, Planning Bureau, Public Security Bureau, Administrative Law Enforcement Bureau , Civil Affairs Bureau, and district governments.

The leading group office is located in the Municipal Real Estate Bureau and is responsible for daily organization and coordination. Each district government must also establish corresponding organizational structures and do a good job in specific organizational implementation.

4. Division of Responsibilities

Standardizing property management work is a systematic project, and we must adhere to the principle of "integration of sections and regional responsibility". The municipal leading group is fully responsible for this work. Supervision and guidance; the Municipal Leading Group Office is specifically responsible for the daily guidance, coordination, supervision and inspection of this work; each district government shall be responsible for the specific implementation of this work in response to existing problems in property management; all relevant departments shall work closely with each district according to the division of responsibilities The government implements rectification work. All units and departments must clarify their division of labor, implement responsibilities, cooperate with each other, strengthen inspection and acceptance, and effectively improve the city's property management level.

The Municipal Real Estate Bureau is the administrative department in charge of property management of residential communities in the city. It is specifically responsible for the guidance and supervision of property management work in the city, and works with relevant departments to rectify problems existing in property management companies and residential communities. Such as: property management legislation, preliminary property management bidding, property management enterprise qualification review, owners' meeting, owners' committee formation, research and publicity of property management work, etc.

The Municipal Construction Committee and Planning Bureau are the management departments of development and construction units. First, during the early planning of the residential community, it is necessary to plan and build necessary property management service rooms and other related supporting facilities to facilitate later property management work; second, the completion acceptance of the residential community must be carried out strictly in accordance with the plan, and construction that does not follow the plan must be carried out. Residential areas cannot be accepted and must be rectified within a time limit; thirdly, for problems left over from development and construction, a rectification work plan must be formulated and rectifications must be actively organized to meet qualified standards.

The Municipal Administrative Law Enforcement Bureau and the Public Security Bureau are responsible for investigating and handling property management behaviors, making property management activities more standardized and promoting the improvement of property management levels.

As the main body responsible for property management work, each district government must formulate specific rectification work plans for the current problems in property management work, actively cooperate with relevant departments of the municipal government, increase management efforts, and carefully organize rectification. So that the problem can be solved promptly and effectively.

5. Implementation steps

Strengthening residential property management in accordance with the law is a long-term task. In order to ensure the completion of the work content determined in this plan, it will be implemented in three stages this year.

(1) Investigation stage (May 10 to May 31, _)

Led by the municipal leadership group, the construction committee, planning, real estate, public security, administrative law enforcement and other related With the cooperation of departments, various district governments organized and implemented a network-style investigation of the problems left over from development and construction, property management and residential communities, and registered and established management files.

(2) Rectification and improvement stage (June 1 to October 31, _)

Each district government carefully analyzed various problems that emerged during the investigation and found the root causes. Formulate corresponding rectification measures and submit them to the municipal leadership group for review. Only after passing the review can rectification be carefully organized according to the division of responsibilities.

(3) Acceptance stage (November 1 to November 15, _)

According to the work content and standards, the member units of the leading group will concentrate their time, organize carefully, and conduct rectifications Subsequent property management companies and residential communities will be reviewed one by one to ensure compliance.

6. Safeguard Measures

(1) Raise awareness and clarify responsibilities. Leaders at all levels should regard strengthening property management in residential areas as an important task, implement a "top leader" responsibility system, and implement responsibilities at all levels. Establish a responsibility system and long-term management mechanism with clear responsibilities for cities, districts, streets, and communities. Relevant functional departments of the municipal government must assume social management responsibilities in accordance with their respective responsibilities, and effectively implement the property management work in residential areas in a detailed, practical and effective manner.

(2) Cooperate closely and make rectifications. Relevant departments of the municipal government and district governments must link up and cooperate closely to formulate practical rectification measures for existing problems in property management and conscientiously carry out rectification. If the rectification is not timely or thorough, the relevant departments shall investigate and deal with it in accordance with relevant regulations to ensure that all standards are met.

(3) Strengthen publicity and create an atmosphere. It is necessary to carry out the activities of "implementing the "Property Management Regulations" and rectifying and regulating the property management market", vigorously publicize the policies, regulations and relevant rules and regulations of property management, so that the majority of residents understand the relevant policies, rights and obligations of property management, and further enhance their awareness of participation and rights protection. awareness, establish correct consumption concepts, and make property management gradually move towards a virtuous cycle.

(4) Strengthen management and consolidate results. Relevant departments of the municipal government and district governments should regard property management as an important part of social management, divide responsibilities and strengthen management. In particular, after existing problems are rectified, management units and management responsibilities must be further clarified to avoid the recurrence of similar problems and effectively safeguard the vital interests of the residents and social stability.

2021 Community Property Work Plan (3)

In order to strengthen communication with owners and property users and do a good job in community work, our company is now writing to all residents of Jushang Lily Garden Report on the work outlook for 20__.

1. Environmental greening

Plant management, there are nearly ten newly propagated iron trees. Residents are asked to take care of their children and do not trample them;

Carry out inspections on the trees in the area Plastic trimming.

2. Environmental Cleaning

Do a good job in environmental sanitation and regularly kill rats, ants, flies, cockroaches, mosquitoes, etc.

The time for door-to-door garbage collection in the community is before 12:00 noon. Owners are asked to place the garbage outside the door so that we can send someone to collect it. Do not leave it outside the doors of other neighbors. We will announce the room numbers of residents who do not comply with community regulations and report them to the relevant departments.

3. Safety

The original 24-hour service hotline: "2621909" will be changed to "2611833" from March 1, 20__;

Residents please Our residents must inform the guests of the community and the installation and construction units of the room number, which will be of great help to the property safety and order personnel in carrying out their work;

The management office does a good job in registering the floating population by renting houses on behalf of others. , compared with the same period last year, the rent for 3-bedrooms increased by 200-300 yuan to about 1,500 yuan, the rent for 2-bedrooms increased by 250-300 yuan to about 1,000 yuan, and the rent for 1-bedroom increased by more than 200 yuan to about 750 yuan. Please be sure to find a property for rent, which will definitely make the rent more affordable. You are satisfied! Tel: 3058970 (Xiao Mo);

Strict entry and exit management, residents are requested to come on Monday to Friday (8:00-18:00), Saturday to Sunday (9:00-16:00) ) Go to the management office of the property company to apply for access slips in advance, and items should not be moved at night;

Local adjustments will be made to the sidewalks, bicycle lanes, and car lanes at the gate entrance to create conditions for pedestrian and driving safety;

Fireworks management: increase publicity efforts to reduce the impact of fireworks on people, property, and property;

The number of residents raising dogs in the community is increasing day by day. We hope that residents will be self-disciplined and self-loving; and keep dogs in a civilized manner. Dog, don't alarm the neighbors.

When going out, be sure to use a leash and get vaccinated regularly. Avoid neighbor disputes. Unleashed dogs are generally regarded as ownerless dogs, and residents should report them to the competent authorities through community order officers and house managers, or report to government departments or 110.

4. Public order

Collect registered mail, express delivery, and parcels, and notify residents one by one.

The gate post provides residents with bus routes and convenient telephone inquiries. Regular mail has been classified and stored for residents. Owners are asked to go to the gate post for inquiries;

For the internal order management of the community, we advocate the individual The interests of different groups need to be harmoniously co-ordinated. The recent isolation of pedestrian passages in the community is mainly to ensure that the elderly, weak, sick, disabled and young people can walk easily, to prevent them from being disturbed by vehicles, and to make people feel "slow" when entering the community. I hope everyone can be tolerant and considerate of these vulnerable groups.

To prevent the loss of electric cars and motorcycles, we require that motorcycles, electric cars, and bicycles be parked in garages as much as possible. Garages are licensed 24 hours a day, and parking for less than 1 hour is free. We hope for the cooperation of residents.

In summer, several mobile cooling racks will be added to the residents of the community to reduce the occupation of the central garden.

5. Maintenance

We are organizing management office personnel to conduct door-to-door maintenance service business training, and will serve residents better and faster in 20__.

6. Cultural Promotion

We will log out some rental information\safety tips\community notices for residents in the community on the back of the property fee notice;

Open Lily Garden QQ group: 24830134, msn group: group17098@bbqun.com, open a property blog (there is an address in the QQ group), issue property contact cards to residents, add a service quality management mailbox, open various channels, and interact with residents , please join the group of residents to set up "Jiajia Property" online prompts to facilitate our timely communication;

Jointly play outdoor movies with the community and issue activity tickets to the elderly;

Establish the health of owners File, providing free blood pressure and weight measurement for elderly owners;

Mobilize residents’ loving donations to spread love and gather warmth;

For literature, photography, sports, food, Residents with businesses related to tourism, housekeeping, and life services, please contact us to start business;

Add two public welfare bulletin boards (villa area), and grasp climate patterns through daily updated weather forecasts to provide Residents greet each other and provide scientific basis for property management work;

Adjust the position of the signboards on the community grass, constantly update civilized slogans based on community developments, keep pace with the times, and create a civilized environment;

Provide an item exchange column for residents, bring your idle items here and post them here, experience the joy of sharing, and make more friends through item exchange;

Holiday decorations, community activities, provide services to the community Add luster.

7. Others

Pipeline natural gas installation is required to solve the actual living needs of the owners;

Pay the residents’ water, electricity and cable TV service fees on behalf of the residents, so that the residents are free from Tired of traveling;

It is planned to provide residents with online information inquiry, newspaper reading, sending and receiving faxes, copying and other services.

All aspects of our operations have been running on a normal track. However, due to price, wages and other reasons, water and electricity have been affected by the increase in non-resident electricity prices, the impact of drought, and the monthly increase in garbage fees. In exchange for a tidier situation, The environment and order of the community have improved, the turnover rate of property management staff has decreased, the rental price of the community has increased by 200-300 yuan, free maintenance has been continued, and efficiency has been improved. We have not yet charged the owners for maintenance services. Our work focus next year will be adjusted to continue to provide original services to owners (cleaning, order, green maintenance, repairs, payment of water and electricity bills, and renting houses), strengthen horizontal cooperation with external liaison units, and strengthen internal The management strives for vertical improvement to increase and preserve the value of Jushang Baiheyuan houses, improve owner satisfaction, and also focus on solving issues that owners are more concerned about, such as gas pipelines.